• Responsible for delivering the sales objectives of the company and for the management of a team of field-based territory managers. • Ensures that all direct reports are performing their duties, as required, providing a professional and knowledgeable interface with the healthcare community. • Works closely with the National Sales Director along with the training and marketing teams to ensure sales team has the tools, support, and education needed to perform optimally. • Instills Credo values, leads with integrity, and enforces all Company policies. • Partners with employees to maintain their professional development plans; holds employees accountable for following through on professional development commitments. • Utilizes performance management processes and tools to assist in activity planning and accountability. • Follows corporate sales direction and leads team to meet and exceed objectives and metrics. • Collaborates with internal partners to assist in the facilitation direct reports’ work. • Engages with key customers and accounts to drive the sales of the overall product portfolio.

• Responsible for providing proactive intervention and coordination of care to eligible Vaya Health members • Work with the member and care team to identify and alleviate inappropriate levels of care or care gaps • Supports and may provide clinical transition planning assistance to state and community hospitals • Ensure the development of a Care Management Crisis Plan for members tailored to their needs

• Leads project planning and execution activities to integrate technical work across teams and deliver organizational objectives • Implements SIOP proposals, reports, and findings to support operational decision-making and continuous improvement • Creates, maintains, and interprets reports; provides secondary approval for expenditures; enforces company policies; and makes initial decisions regarding the purchase of materials and services based on spending requirements • Provides technical guidance and configuration management oversight to engineering teams for a variety of tasks • Leads the development of business and strategic planning processes that define long-term organizational direction, growth and operational efficiency • Guides the establishment of short- and long-term organizational goals, objectives, policies, and operating procedures • Oversees the analysis, maintenance, and formatting of configuration data and design changes to ensure accuracy and usability • Ensures that configuration-controlled drawings, reports, and engineering documentation are complete, accurate, and compliant with standards • Manages contract labor purchase orders, ensuring alignment with project needs and budget requirements • Oversees outsourced records storage and retrieval services, including performing audits of configuration-controlled documentation • Collaborates with the Digital Technology Group to drive key system process improvements • Partners with drafting to meet customer requirements for timely and accurate change request implementation

• Ensures identification, assessment, and appropriate person-centered care planning for members. • Links members with appropriate and necessary formal/ informal services and supports across all health domains (i.e., medical, and behavioral health home) • Meets with members to conduct the HRA and gather information on their overall health, including behavioral health, developmental, medical, and social needs. • Administer the PHQ-9, GAD, CRAFT, ACES, LOCUS/CALOCUS, and other screenings within their scope based on member’s needs. • The Care Manager uses these screenings to provide specific education and self-management strategies as well as linkage to appropriate therapeutic supports. • The assessment process includes reviewing and transcribing member’s current medication and entering information into Vaya’s Care Management platform, which triggers the creation of a multisource medication list that is shared back with prescribers to promote integrated care. • Supports the care team in development of a person-centered care plan (“Care Plan”) to help define what is important to members for their health and prioritize goals that help them live the life they want in the community of their choice. • Ensure the Care Plan includes specific services to address mental health, substance use, medical and social needs as well as personal goals. • Ensure the Care Plan includes all elements required by NCDHHS. • Use information collected in the assessment process to learn about member's needs and assist in care planning. • Ensure members of the care team are involved in the assessment as indicated by the member/LRP and that other available clinical information is reviewed and incorporated into the assessment as necessary. • Work with members to identify barriers and help resolve dissatisfaction with services or community-based interventions. • Reviews clinical assessments conducted by providers and partners with Care Manager - LP and Care Manager Embedded - LP for clinical consultation as needed to ensure all areas of the member’s needs are addressed. • Help members refine and formulate treatment goals, identifying interventions, measurements, and barriers to the goals. • Ensures that member/legally responsible person (“LRP”) is/are informed of available services, referral processes (e.g., requirements for specific service), etc. • Provides information to member/LRP regarding their choice of service providers, ensuring objectivity in the process. • Works in an integrated care team including, but not limited to, an RN (Registered Nurse) and pharmacist along with the member to address needs and goals in the most effective way ensuring that member/LRP have the opportunity to decide who they want involved. • Supports and may facilitate care team meetings where member Care Plan is discussed and reviewed. • Solicits input from the care team and monitor progress. • Ensures that the assessment, Care Plan, and other relevant information is provided to the care team. • Reviews assessments conducted by providers and consults with clinical staff as needed to ensure all areas of the member’s needs are addressed. • Updates Care Plans and Care Management assessment at a minimum of annually or when there is a significant life change for the member. • Supports and assists with education and referral to prevention and population health management programs. • Works with the member/LRP and care team to ensure the development of a Care Management Crisis Plan for the member that is tailored to their needs and desires, which is separate and complementary to the behavioral health provider’s crisis plan.