• Independently ascertain how to query the necessary data from large data sets and generate ad hoc analysis with clear insights • Leverage historical claims data and provide reprice reporting that allows for assessment and risk management • Assist in preparing deliverables for sales that illustrate the company’s value • Ensure high quality, “client ready” deliverables through an audit/evaluation process and personal accountability • Execute deep-dive analyses and investigations into large datasets and provide clear insights on findings • Clearly communicate with internal stakeholders and external partners through email, slack, phone, video call, etc. • Provide ad hoc analysis to illustrate other potential impact from implementing SmithRx as a pharmacy benefit solution

• Develop and optimize long term pricing and packaging strategies for Zendesk • Make informed data-driven recommendations using structured problem solving frameworks • Proactively identify opportunities to enhance our existing portfolio • Identify new pricing models • Clearly communicate pricing concepts, influence, and gain alignment on recommendations to senior leadership • Assist Product Operations in prioritizing launches and creating SKUs

• develop pricing proposals, drive cross-function alignment and leadership approval, implement enhancements and changes successfully, and measure impact and effectiveness for continuous improvement. • facilitate strategic decision-making by formulating and validating hypotheses through market, competitive, customer, and partner research and pricing experiments, employing rigorous analytical techniques. • conduct in-depth pricing and statistical analysis to evaluate and develop a framework of price elasticity and customer behavior impact. • be the expert on data and metrics, develop KPIs to monitor pricing performance, identify trends and opportunities, and turn metrics into actions that improve business results and pricing efficacy. • be the trusted partner with BU, sales, and other stakeholders to drive alignment on roadmap, value proposition, and pricing strategies, and to facilitate key product and marketing initiatives. • remain vigilant in monitoring market trends, competitive landscapes, and customer insights, recognizing them as pivotal factors in pinpointing pricing opportunities and spearheading pricing research and strategy.

• Lead the development of strategic pricing frameworks across sub-region • Provide strategic guidance on pricing roadmap development • Shape pricing strategies for new product launches • Collaborate with regional and global stakeholders