Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. The Strategic Finance Manager for Revenue Reporting and Analytics creates reliable analysis to tell a comprehensive narrative that drives actionable insight. This role partners closely with Customer Success, revenue forecasting, and other cross functional teams to build clear narratives that guide strategic decisions. Genesys is transforming the customer experience landscape with empathy driven innovation and AI powered orchestration, and this role is essential in connecting data to that broader mission. Joining Genesys means becoming part of a global team that is redefining how organizations engage with customers while developing a meaningful and influential finance career. Responsibilities - Become a trusted partner and advisor for the Customer Success organization - Help tell the comprehensive Genesys narrative of durable, profitable revenue growth at scale - Create reliable analysis that presents a clear narrative and drives actionable insights - Partner with cross functional teams to establish an AI analytics framework that quantifies AI impact for customers and the business - Be proactive by setting expectations, anticipating key trends, and measuring outcomes against projections - Lead and support cross functional initiatives designed to improve analytics quality and reporting effectiveness - Identify and implement process and system improvements based on an understanding of data flows and available technology solutions - Prepare ad hoc and recurring analysis to connect leading indicators to revenue and to support business reviews for management and board reporting Key Attributes - Strong commitment to accountability with consistent self review and a focus on accuracy - Intellectual curiosity with the ability to leverage available tools, conduct independent research, and collaborate cross functionally to solve complex questions - Presentation skills that resonate with varied audiences across multiple levels of the organization - Initiative to continue learning and applying new AI tools and automation capabilities - Agility to balance multiple projects, timelines, and high priority stakeholder needs - Ability to analyze and interpret data and develop insights that synthesize information across diverse functions - Strong organizational skills with the ability to self direct work in a dynamic and entrepreneurial environment - Strong communication skills with the ability to simplify complex concepts and establish credibility with senior leaders Basic Qualifications - Bachelor's degree in Accounting, Finance, Statistics, or a related field - CPA, MBA, or equivalent credential (preferred) - Advanced Excel skills - Six or more years of analytical experience in strategic finance, FP&A, investment banking, or consulting with preference for SaaS experience - Strong understanding of ASC 606 and GAAP accounting for SaaS businesses - Experience with Workday, Adaptive, and Salesforce (preferred) - Experience with systems and data visualization tools such as Workday, Tableau, or SQL #LI-Remote Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $98,800.00 - $183,600.00 Benefits: - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Essential Job Functions • Monitor, identify and resolve performance/ behavior/ attendance issues using prescribed performance management techniques. • Monitor and take action on personnel and disciplinary issues. • Conduct performance appraisals annually along with Ops Manager/Director. • Review reports on a daily basis and provide constructive feedback. • Provide subject matter expertise to Quality Control Analysts in the team. • Ensure the training needs of subordinates are met. • Adjust to the needs of meeting service level agreements under supervision of Operations Manager. • Successfully complete all client related training and keep record of the same. • Resolve escalated customer issues and CAPA to be taken. • Hold team briefings on a daily/weekly basis with the team. • Communicate all process and client changes to direct reports within specific timelines and keep record for such updates. • Act as single point contact for the assigned team members for all their job-related needs and create a harmonious work environment. • Escalate performance related issues with respect to assigned team members to Operations managers on a timely manner (PIP) • Performs any other duty assigned by respective Operations Manager • Act as authorized person for sanctioning team members leave through ERP. • Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable compliance requirements. • Employee separations to be handled in-line with company policies. • Strict adherence to the company policies and procedures. • Performs other duties as directed. Key Success Indicators/Attributes • Ability to prioritize and multi-task in a fast-paced, changing environment. • Demonstrate ability to work in all work types and specialties. • Demonstrate ability to self-motivate, set goals, and meet deadlines. • Demonstrate leadership, mentoring, and interpersonal skills. Page 1 of 3 Updated 5.15.2023 • Demonstrate excellent presentation, verbal and written communication skills. • Ability to develop and maintain relationships with key business partners by building personal credibility and trust. • Maintain courteous and professional working relationships with employees at all levels of the organization. • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position. • Demonstrate excellent analytical, critical thinking and problem-solving skills. • Manage the Individual KRA’s as per the provided metrics. • Understand client requirements and specifications of the project & Ensure targeted collections are met on a daily / monthly basis. • Meet the productivity targets of clients within the stipulated time. Ensure timely follow up on pending claims and to prepare and Maintain individual status reports. • Skill in operating a personal computer and utilizing a variety of software applications is essential. • Knowledge of coding convention and rules established by the AHIMA, American Medical Association (AMA), the American Hospital Association (AHA) and the Center for Medicare and Medicaid (CMS), for assignment of diagnostic and surgical procedural codes is an added advantage. • Knowledge of JCAHO, coding compliance and HIPAA HITECH standards affecting medical records and the impact on reimbursement and accreditation is an added advantage.

Job Description: The Community Solution Education System is seeking a Financial Aid Advisor for the Financial Aid department. The Financial Aid Advisor is responsible for advising and assisting students with all aspects of financing their education, including establishing financial aid eligibility, clarifying policies, and providing accurate information on all financing options. This is a fully-remote position that ensures accurate and compliant delivery of financial aid in alignment with federal, state, and institutional regulations. This role reports to the Associate Director of Financial Aid. Position responsibilities, including but not limited to: - Advise incoming and current students on financial aid resources, eligibility, and options - Collect and review documentation required to verify financial aid eligibility - Package and revise financial aid awards for new and continuing students - Track, process, and maintain financial aid documents in the student information system - Prepare and distribute financial aid award letters - Serve as a primary point of contact for students with financial aid questions - Present financial aid information at student events, workshops, and financial literacy sessions - Support financial aid–related campus events during peak periods - Stay current on financial aid regulations by attending trainings and workshops - Collaborate with The Community Solution Education System Financial Aid Director and staff - Provide exceptional customer service and timely responses to student inquiries - Perform other duties as assigned Required Knowledge, Skills, and Abilities - Knowledge of Title IV regulations, Direct Loan programs, and financial aid compliance - Familiarity with CampusVue or similar student information systems - Strong communication, customer service, and problem-solving skills - High accuracy, attention to detail, and ability to meet deadlines - Ability to work independently with minimal supervision - Proficiency with standard office software and web-based platforms - Ability to work effectively with diverse student populations Education - Minimum High School Diploma - Bachelor’s degree preferred, but not required Experience - 1–2 years of experience in financial aid or a related student services area - 1- 2 years of experience with student information systems, CRM tools, or financial aid software preferred Working Conditions / Physical Requirements - Full-time remote position - Ability to perform sedentary work and operate office equipment (computer, printer, phone) - Ability to work occasional evenings or weekends based on peak periods or events Compensation & Benefits This opportunity is budgeted at $26.27 - 28.21 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below. Compensation & Benefits This opportunity is budgeted at $27.44 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below. https://www.tcsedsystem.edu/careers/ The Community Solution is an Equal Opportunity Employer. Application Process Please note the screening, recruitment, and selection process is managed by recruiting staff and hiring managers with the aid of artificial intelligence to evaluate candidates against job requirements. The artificial intelligence tool is a resource only and all employment decisions are made by staff members. When you apply, it is recommended you utilize the option to parse your resume into the application. To ensure your experience is accurately reflected, please review and complete all application fields—even if you auto-fill from your resume. For the best results, tailor your resume to the job description, highlight key qualifications and skills, and use clear, consistent formatting. This helps our AI tools read and assess your application more effectively. We are committed to regularly monitoring the process for fairness and remove personally identifiable information during evaluation.

We are building AI-powered finance agents that automate the month-end close and core accounting workflows for mid-market companies. Our product replaces manual, error-prone processes – bank reconciliation, cash application, recurring journal entries, and more – with autonomous agents that reason through financial data, surface exceptions, and maintain full audit trails. We're backed by top-tier investors and are in the early innings of replacing an entire category of back-office labor with AI (https://aiforfinanceteams.com). We're hiring our first in-house finance expert — a CPA who can bridge the gap between accounting expertise and product development. You'll be embedded across the company, working with engineering, product, and design to ensure our agents actually think and behave like great accountants, while also supporting go-to-market as a credible voice with prospects, customers, and the market. This is a cross-functional role reporting directly to the CEO. In the near term, you'll spend the majority of your time on product shaping, validation, and roadmap input. Over time, we'll flex the role toward wherever your impact is greatest — whether that's deeper product work, customer success, or market-facing content and sales support. This role will start off as a part-time contract with potential to turn full-time as the role and product evolves. What you'll be doing - Partner with EPD to define and validate agent workflows for reconciliation, close management, journal entries, and exception handling - Serve as the internal authority on GAAP compliance, month-end close best practices, and controller-level decision-making - Review and pressure-test agent outputs, reasoning chains, and audit trail completeness against real-world accounting standards - Inform SOX compliance requirements including segregation of duties, approval workflows, and documentation standards - Help design the rules, thresholds, and escalation logic that govern when agents act autonomously vs. loop in a human - Contribute to product roadmap decisions across Close, FP&A, Compliance, and broader Finance Fleet phases - Join prospect and customer calls as a domain expert who can speak credibly to controllers, staff accountants, and CFOs - Support CS during implementation by advising on workflow configuration, edge cases, and accounting best practices - Create and review marketing content — blog posts, whitepapers, webinars, case studies — that positions Kinter as a category leader - Help build sales enablement materials grounded in real accounting pain points and workflows Skills & experience we're excited about - Active CPA license and experience working at or with a startup or high-growth tech company - Multiple years as a controller, assistant controller, or senior accounting manager at an in-house finance team — ideally at a mid-market company (~$50M–$500M revenue) - Direct ownership of month-end close, including reconciliations, journal entries, flux analysis, and financial reporting - Deep understanding of the day-to-day workflows, pain points, and judgment calls that controllers and their teams navigate — this is the experience our product is built around - Experience standing up or improving close processes, internal controls, or reporting workflows from scratch - Working knowledge of ERP systems (NetSuite, QuickBooks, Sage, or Xero) and how finance teams actually use them - Exposure to SOX compliance, internal audit, or external audit coordination - Strong communicator who can translate complex accounting concepts for technical and non-technical audiences - Familiarity with AI/ML products or a genuine curiosity about how AI is reshaping finance - Comfort with ambiguity — this is a first-of-its-kind role at an early-stage company #LI-Remote