• Understand and communicate client business needs and issues, operating rules, data structures, and standard operating procedures. • Execute and suggest improvements to pre-defined operational procedures. • Implement process improvement in operational workflows, working with Senior Data Analysts and Product Owners. • Assist Product Owners to streamline the ideas to development processes, and the technical requirements processes. • Enhance and maintain data products by understanding the data, product(s)/offering(s), client needs, and business goals. • Collaborate with stakeholders regarding business objectives. • Support product management with product development, and execution. • Partner with Product management to create, maintain and update roadmap documentation. • Assist teams towards common objectives and document the solutions/decisions made. • Create technical requirements, user stories and test plans as part of an Agile methodological approach. • Compare datasets / various inputs to ensure data quality and derive actionable insights. • Apply quality checks and validations to the product delivery, reporting results and elaborative summary for internal team and important stakeholders. • Coordinate with stakeholders across different time zones to ensure smooth working within timelines. • Assist engineering teams with knowledge transfer and testing of new operational procedures and enhancements. • Facilitate knowledge transfer and overall product knowledge for engineering, Engagement and other teams. • Partner with stakeholders e.g. Engagement and Product Owners to understand client business needs and pain points with the intention to write user stories that address those needs. • Work closely with product team: Owners, developers and testers to ensure that written requirements are clearly stated, and comprehensive. • Build subject matter expertise in operational processes, data tools, content, and necessary technology, and Scrum / Agile methodologies. • Remain updated on tools, techniques, and working models to enhance processes. • Develop functional understanding of the product offering via the technology and deployment stack, to facilitate writing effective user stories, requirements and user acceptance criteria. • Work on multiple client tasks simultaneously, strengthening analytical, task management, and communication skills. • Keep track of unplanned internal and clients’ tasks arising from any developments to existing or new products. • Maximize time management skills to balance workload in order to complete multiple deadline driven projects with a minimum of supervisory input. • Conduct secondary research e.g. marketplace conditions, competitive environment, best practices to keep the product quality best-in class while being able to address clients’ questions related to the same. • Coordinate and co lead design sessions to document feature requirements and guide stakeholders towards decision-making. • Investigate issues and recommend solutions to improve processes.

• Understand and communicate client business needs and issues, operating rules, data structures, and standard operating procedures. • Execute and suggest improvements to pre-defined operational procedures. • Implement process improvement in operational workflows, working with Senior Data Analysts and Product Owners. • Assist Product Owners to streamline the ideas to development processes, and the technical requirements processes. • Enhance and maintain data products by understanding the data, product(s)/offering(s), client needs, and business goals. • Collaborate with stakeholders regarding business objectives. • Support product management with product development, and execution. • Partner with Product management to create, maintain and update roadmap documentation • Assist teams towards common objectives and document the solutions/decisions made. • Create technical requirements, user stories and test plans as part of an Agile methodological approach. • Compare datasets / various inputs to ensure data quality and derive actionable insights. • Apply quality checks and validations to the product delivery, reporting results and elaborative summary for internal team and important stakeholders. • Coordinate with stakeholders across different time zones to ensure smooth working within timelines. • Assist engineering teams with knowledge transfer and testing of new operational procedures and enhancements. • Facilitate knowledge transfer and overall product knowledge for engineering, Engagement and other teams. • Partner with stakeholders e.g. Engagement and Product Owners to understand client business needs and pain points with the intention to write user stories that address those needs. • Work closely with product team: Owners, developers and testers to ensure that written requirements are clearly stated, and comprehensive.

This is a remote position. Overview: We’re looking for a detail-oriented and collaborative Business Analyst to support our growing Digital Product team. In this role, you will work hand-in-hand with Product Managers to translate business needs into clear, actionable product requirements. You’ll help bridge the gap between business strategy, user experience, and technical execution—ensuring our digital experiences are delivered with precision and aligned to both customer needs and brand goals. Key Responsibilities: - Partner with Digital Product Managers to gather, document, and refine business and functional requirements for new features, enhancements, and platform capabilities. - Collaborate closely with cross-functional teams—including UX, engineering, QA, and stakeholders from marketing, customer service, and operations—to ensure alignment on scope and intent. - Create clear and concise user stories, process flows, acceptance criteria, and documentation that guide development teams. - Conduct requirements gathering sessions, user interviews, and stakeholder workshops to uncover business needs and user pain points. - Assist with backlog grooming, sprint planning, and the refinement of epics and features. - Support UAT (User Acceptance Testing) by validating that requirements have been implemented as intended. - Contribute to data analysis, benchmarking, and competitive research to inform product decisions. - Help track and communicate project status, dependencies, and risks across cross-functional teams. - Promote continuous improvement by identifying process gaps and opportunities to streamline documentation and delivery workflows. Qualifications: - 2–4+ years of experience as a Business Analyst, preferably in a digital or eCommerce environment. - Strong understanding of Agile methodologies and the product development lifecycle. - Demonstrated ability to write detailed user stories, workflows, and technical documentation. - Excellent analytical, problem-solving, and communication skills. - Strong collaboration skills and comfort working across technical and non-technical teams. - Familiarity with tools like Jira, Confluence, Figma, Google Analytics, or similar. Preferred Skills: - Experience supporting multi-brand digital platforms or complex eCommerce ecosystems. - Understanding of UX best practices, digital analytics, and A/B testing principles. - Exposure to product areas such as checkout, search & browse, mobile apps, or post-purchase flows.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves collaborating with a wide array of stakeholders to enhance the functionality and effectiveness of digital platforms. Your contributions will help improve user experiences and streamline operations across the company's digital ecosystem. - Support ongoing implementation and enhancement of enterprise digital platforms and capabilities. - Assist in configuring workflows and user permissions. - Analyze end-to-end digital workflows for content and transactional processes. - Gather user insights and synthesize feedback for improvement. - Support implementation initiatives and track related milestones. - Develop use cases and document acceptance criteria with stakeholders. - Monitor industry trends to inform digital strategy. - Provide data-driven insights to prioritize enhancements. Qualifications - Bachelor’s degree in Business, Information Systems, Marketing, Engineering, or related field. - 3-5 years of experience in digital product support or business analysis. - Experience with digital platforms such as CMS, eCommerce, and ERP integrations. - Understanding of workflow design and process optimization. - Strong analytical skills and systems-thinking mindset. - Proficiency in documentation and organization. - Ability to interpret workflow data and user feedback. - Eagerness to grow into broader product responsibilities. Benefits - Competitive base salary commensurate with experience. - Comprehensive benefits package including health insurance and 401(k). - Paid time off, employee stock purchase plan, and voluntary benefits. - Opportunities for professional growth and development. - Flexible work arrangements and a supportive team environment.