This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the CX Enablement & Insights Lead within the Client Experience Operations (CX Ops) team at Smarter Technologies, you will play a critical role in scaling predictable, high-quality customer outcomes by ensuring our delivery operating model is adopted, reinforced, and continuously improved. This role sits at the intersection of delivery execution, operational insight, and organizational learning. You help define how delivery works at scale, not just how individual projects succeed. You transform real-world implementation experience into standards, enablement, metrics, and feedback loops that make outcomes more consistent as the organization grows. You work in close partnership with CX Operations leadership, Delivery Executives, Solutions & Advisory, Product, Engineering, and Support to convert delivery data and customer outcomes into actionable insights that shape how Smarter Technologies delivers AI-first, human-in-the-loop (HITL) solutions. - Translate CX Ops standards, delivery methodologies, and real-world implementation learnings into clear playbooks, templates, and enablement assets. - Drive adoption of the CX delivery operating model across Delivery Leads, CX Specialists, and cross-functional teams. - Partner with CX Operations leadership to keep enablement materials aligned with current delivery realities, product capabilities, and customer needs. - Support onboarding and ongoing enablement of delivery team members to ensure fast ramp and consistent execution. - Define, track, and interpret delivery and adoption signals across implementations, including throughput, accuracy, stabilization timelines, exceptions, and customer feedback. - Aggregate quantitative and qualitative delivery insights into clear, actionable narratives for CX Ops, Delivery, Product, and Engineering leadership. - Identify systemic delivery risks, friction points, and recurring issues and surface them early with recommended actions. - Support the development and evolution of CX Ops dashboards and delivery health reporting. - Lead structured post-launch and post-incident retrospectives as part of CX Ops governance. - Ensure insights from retrospectives result in updates to standards, playbooks, enablement, or tooling. - Partner with Product and Engineering to ensure delivery insights inform roadmap decisions and platform improvements. - Act as a connective tissue between CX Ops, Delivery, Product, Engineering, and Support to ensure shared understanding of delivery performance and improvement priorities. - Support CX Ops leaders and Delivery Leads in clarifying expectations, benchmarks, and best practices. - Help the organization move from anecdotal delivery feedback to data-backed operational decision-making. - Support CX Ops leadership in identifying patterns that accelerate time-to-value and improve delivery margin. - Enable delivery teams to replicate successful implementation patterns across customers and segments. - Contribute to the evolution of Smarter’s AI-first, human-in-the-loop delivery model by institutionalizing practices that drive predictable outcomes. Qualifications - 5+ years of experience in CX Operations, delivery operations, enterprise training & enablement, program management, or implementation roles supporting complex technology or operational change. - Demonstrated ability to translate delivery experience into scalable standards, playbooks, and enablement within an operating model. - Strong analytical and storytelling skills, with the ability to convert data and qualitative insights into executive-ready recommendations. - Experience working cross-functionally with delivery, product, engineering, and support teams. - Proven ability to bring clarity to ambiguity and drive adoption of new ways of working. - Excellent written and verbal communication skills. - Highly organized, proactive, and comfortable operating in fast-moving environments. Preferred Qualifications - Experience in Revenue Cycle Management (RCM), healthcare operations, or healthcare technology. - Familiarity with AI-driven automation, human-in-the-loop (HITL) systems, or healthcare workflow technologies. - Experience building or operating within a CX Ops, Delivery Ops, or Program Management Center of Excellence. - Exposure to metrics-driven delivery models and continuous improvement frameworks. Salary Range $140,000 — $178,000 USD

POSITION SUMMARY: The Senior Sales Effectiveness Analyst is responsible for analyzing and improving the overall usage of systems and tools designed to enable the Sales organization to achieve revenue and customer satisfaction targets. Works closely with corporate, field sales, and other cross-functional stakeholders to help organize and report on change activities that drive innovation, consistency, and efficient sales operations. This role supports daily sales operations such as creating dashboards, generating and analyzing sales data & pipeline reports, customer relationship management support, maintaining a sales SharePoint site, and other enterprise tools needed for executing a sale. PRINCIPAL RESPONSIBILITIES: - Supports innovation, process adoption, compliance, and continuous improvement in sales processes, tools, and technology that promote efficient sales operations and drive growth. - Gather, organize, and generate deep insights and business requirements and track results from key sales and business performance indicators and trends gathered from various sources that drive strategic and tactical business decisions. Facilitate weekly working sessions with area and corporate sales leadership to review findings. - Acts as Product and/or Business Owner for processes or applications, as assigned, and partners with cross-functional teams to oversee the development and enhancement to ensure the product meets the needs of the business and the end users. - Reviews customer relationship management system and other applicable programs to identify sales and customer trend information to support ongoing execution of sales engagement. - Provides influential sales reports and proactive analysis such as pipeline management, stack ranking, forecasts, and activity analysis as assigned by Sales Effectiveness Leadership. - Actively leads, supports, and/or participates in all aspects of a project/program lifecycle. - Support socializing overall program/project delivery goals, emphasizing deliverables, timeframes, and current initiative performance. - Communicate timely and concisely on project status to stakeholders. - Participate in the development of training materials and user testing. - Supports delivery, launch, and execution strategies, monitoring results and making suggestions for iterative improvement. - Demonstrates consistency in conducting work that sets an example for and positively influences other project participants. - Facilitates working sessions with various program/project team members to help drive results. - Participates in routine meetings with leaders from applicable sales verticals and/or IT. - Partners with internal department leaders to elicit requirements for customer relationship management system reporting bugs and enhancements and maintains responsibility for bug/enhancement documentation and prioritization for monthly Sales/IT releases. - Serves as an important technical link between the complex structure of Salesforce and other customer relationship management systems and the employees who must use it every day. - Provide support and troubleshooting for customer relationship management system and other applicable programs. - Coordinates activities with other departments and key stakeholders at all levels of the organization. - Performs other job-related duties as assigned or apparent. KNOWLEDGE SKILLS AND ABILITIES: - Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations and to respond effectively to sensitive inquiries. - Ability to work within a team environment and handle multiple assignments simultaneously. - Strong presentation, time management/organization, written and verbal communication skills. - Excellent analytical capabilities as well as strong sales & industry acumen. - Working knowledge of the sales process and experience with customer relationship management software. QUALIFICATIONS: - Experience in customer relationship management Administration and Sales Reporting. - Salesforce or Project Management Certification. - Experience developing business requirements to support customization of customer relationship management systems to enhance and improve operational process workflows. - Experience utilizing Traditional and Agile Project Management methodologies. MINIMUM QUALIFICATIONS: - Minimum of 4 years of work experience with business systems, sales, or support roles. - Proficient in customer relationship management, Microsoft Excel, Word, and PowerPoint, along with proficiency in other applications such as Sharepoint, Power BI, D365, EQAI, AESOP, and others. Preference for this role to work in-office / hybrid in Phoenix, AZ. Open to USA-Remote for the right candidate. Annual Compensation Range: $82,600-$123,800 DOE. This role is NOT sponsorship eligible. Rewarding Compensation and Benefits Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO) • Benefits https://jobs.republicservices.com/us/en/about-us/benefits • Washington PTO: https://www.republicservices.com/sites/default/files/legacy_documents/Washington-PTO-Table.pdf The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: - Safe: We protect the livelihoods of our colleagues and communities. - Committed to Serve: We go above and beyond to exceed our customers’ expectations. - Environmentally Responsible: We take action to improve our environment. - Driven: We deliver results in the right way. - Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. SUSTAINABILITY INNOVATION Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028. RECENT RECOGNITION - Barron’s 100 Most Sustainable Companies - CDP Discloser - Dow Jones Sustainability Indices - Ethisphere’s World’s Most Ethical Companies - Fortune World’s Most Admired Companies - Great Place to Work - Sustainability Yearbook S&P Global Job Posting End Date 03-26-2026The Company expects to accept applications for this position until the posting end date but encourages interested applicants to apply as soon as possible.

About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health. Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the Role Equip is looking for a Scheduling Operations Specialist to support our patient and family scheduling needs. This individual is responsible for ensuring a consistent experience for patients and families as they onboard the platform and begin to access Equip’s specialized care team and resources. The Scheduling Operations Specialist serves as one of the introductory points of contact for each patient and family following admission; they help set expectations in alignment with Equip’s care model, schedule initial intake sessions with the multidisciplinary care team, and answer questions to ensure full understanding and engagement before families embark on the recovery journey. In addition, the Scheduling Operations Specialist supports care collaboration with external providers as needed. Responsibilities - Respond in a timely and efficient manner to assigned onboarding tasks - During onboarding, support the transition of patients from admissions to treatment by scheduling initial intakes with providers, activating each patient or support’s Equip account, and ensuring a positive start to the treatment journey - Educate patients during onboarding on the Equip treatment model, virtual modality, and time commitment required for successful recovery in order to ensure strong patient/family expectations alignment - Update and manage provider schedules in line with workflows - Collaborate with provider leads to manage instances of provider out of office coverage - Follow established workflows to create a positive, consistent experience for patients / families when scheduling support is needed, as measured by scheduling satisfaction - Conduct proactive outreach to patients with appointment gaps (e.g., no shows / cancellations) in order to support strong intake attendance - Provide input on workflows to identify opportunities for improvements to improve patient satisfaction with scheduling - Complete required documentation within Equip’s digital systems in a timely and accurate manner - Adapt to organizational and/or team needs as required Desired Behaviors and Skills - Team Player: Understands how to effectively keep others informed to reduce friction and accomplish tasks effectively - Intellectual Curiosity: Demonstrates eagerness to learn and understand; comfortable with ambiguity and easily adapts to changes in direction or initiatives - Flexibility and Resilience: Adaptable in a dynamic, innovative, and fast-paced environment - Ownership and Accountability: Consistently accountable to accomplish day-to-day tasks as assigned. - Passion for Customer Service: Passion for mental health, expanding access to eating disorder treatment, and committed to delivering excellent customer care; customer-first approach - Communication: Strong communication and collaboration skills, as demonstrated by effective written and verbal communication and cross-functional relationship management - Reliability: Dependable and can be counted on to deliver on all assigned tasks with limited oversight - Integrity: Honest, ethical, and respectful in all conversations and interactions with team members and customers - Results-Oriented: Committed to delivering strong results; open to coaching and constructive feedback when necessary to learn how to more effectively prioritize and achieve individual and team goals - Organization and Time Management: Strong organizational abilities, including managing assigned tasks, setting priorities, and meeting deadlines - Critical Thinking: Demonstrates ability to question and assess the situation, to recognize ambiguity, to reflect and make informed judgments and decisions with the support of their Manager when needed Qualifications - Bachelor’s degree in health sciences, business administration, communications or relevant field required - Minimum of 2 years experience working in a customer/patient success or support role - Knowledge of HIPAA policies and procedures - Comfort with Technology: Proficient with digital, cloud-based communication and software platforms (Slack, G-suite, Zoom, electronic medical record systems) Compensation and Benefits Compensation - Earning Potential Range: $56,000 to $65,000 Annually - Consists of Base Pay + 15% Performance-Based Bonus Potential Time Off: - Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays. - Generous Parental Leave Benefits. Core Benefits: - Competitive Medical, Dental, Vision, Life, and AD&D insurance. - Equip pays for a significant percentage of benefits premiums for individuals and families. - Spring Health, a 100% employer-paid mental health benefit through Guardian. - You can receive 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents. - Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more! - HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge who can help you navigate your benefits. - 401K Retirement Plan! Other Benefits Work From Home Additional Perks: - $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. - Initial work-from-home stipend of up to $500. - Reload of $200 on the home office stipend at the 3-year mark and then every other year after that (year 5, year 7, etc.). - Company Laptop. Physical Demands Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at accommodations@equip.health. #LI-Remote

Ignite Digital enables national security agencies to accelerate decisions, elevate operational outcomes and achieve the outsized performance only an inside partner can deliver. We combine mission experience, domain knowledge and technology expertise with the things partners can only know by being there every day. When agencies need a combination of tech and touch, Ignite Digital creates outcome-driving partnerships and stands with agencies to accomplish mission objectives. Ignite Digital accelerates capability to the speed of every mission, deploying intelligent solutions and AI integration for faster, better transformation. Ignite delivers partnership beyond presentations to inspire the confidence to lead in a digital-forward world. Ignite Digital. The Edge from Within. Perks of Working at Ignite Digital: - Competitive pay and benefits, including PTO - Education stipends and referral bonuses - Compelling work with the U.S. federal government - Strong emphasis on volunteer and community engagement - Opportunity to shape the future of our industry - Supportive colleagues and management who invest in your growth Ignite is seeking an experienced professional to lead and drive the transformation of Submarine Command, Control, Communications, Computers, and Intelligence (C4I) modernization efforts. This position will play a critical role in overhauling policies, accelerating capability insertion, and implementing agile modernization strategies for the Submarine Force. Scope of Responsibilities 1. Primary Objective: Lead the initiative to reform Submarine C4I modernization processes, focusing on policy updates, rapid capability integration, and the development of more flexible modernization strategies. 2. Secondary Objective: Identify supply chain vulnerabilities, such as single-source dependencies. Develop risk mapping and mitigation strategies using alternative supply methods, including advanced manufacturing and obsolescence engineering. Required Qualifications • Security Clearance: Able to obtain and maintain an Active Secret Clearance • BA or BS Degree • Comprehensive understanding of submarine program office and Type Commander lines of responsibility. • Extensive prior experience (7-10 years) in government contracting specific to the Submarine Force. • In-depth knowledge of the Submarine Modernization lifecycle. • Familiarity with the network and roles of Warfare Centers supporting Submarine C4I lifecycle. • Understanding of submarine service locations and typical C4I maintenance performed at each (e.g., public/private yards, homeports). • Expertise in submarine-specific aspects of C4I modernization, including pier connectivity and testing during availability periods. • Proficiency with the SOVT (System Operational Verification Test) process for submarine C4I systems. • Ability to operate effectively in high-pressure environments and represent viewpoints to senior Submarine Force stakeholders, including Major Program Managers, TYCOM N4/N6 staff, and FO/SES decision makers. • Hands-on, deckplate-level experience in submarine modernization activities (e.g., TEMPALTs). • Personal experience with Submarine Shore communications enterprise, such as Broadcast Control Authorities. • Comfort working in dynamic organizational environments, especially during transitions such as from PEO to PAE structure, and leading change initiatives. • Prior experience contributing to staff efforts at the GS-15, SSTM, and SES levels. Desired Qualifications • Minimum of 7-10 years supporting submarine C4I programs. • Fluency in the submarine C4I lifecycle. • PMP (Project Management Professional) • Lean Six Sigma certification Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Ignite Digital is a Small Business committed to providing exceptional service to government agencies at competitive prices. The capabilities and experience of our staff and our extensive industry relationships distinguish Ignite Digital Services among government contractors. Equal Opportunity Employer/Veterans/Disabled For individuals who would like to request an accommodation, please visit https://bit.ly/2XqZoLM (CA) or https://bit.ly/3Eo922f (SC) or contact Human Resources. Ignite Digital Services will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal employment opportunity, employment eligibility requirements or related matters. Nor will Ignite Digital Services require, in a posting or otherwise, U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract. OFCCP'S Pay Transparency Rule EEO is the Law Poster