We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice. Job Details The Application Support Analyst will support hospital and labs using Haemonetics Hospital products. This role is responsible for software and systems technical solution support, with some systems having both a hardware and software piece. Issues may be reported via email, phone and internal stakeholders. Ensures the investigation and resolution of customer support problems, responds to problems in accordance with established policies and procedures, and assists the implementation and development staff in completion of tasks. On-call responsibilities will exist with a rotation on a weekly basis. - Receives and resolves routine customer support calls involving system software and hardware, maintenance and general inquiries. - Documents all support calls in the helpdesk ticketing system in a timely and accurate manner. - Follows established procedures in resolving end user problems. - Troubleshoots production issues. - Independently runs routine scripts to fix data problems. - Writes moderately complex change requests to support customer needs for enhancements or defects. - Escalates and hands off to other areas/teams appropriately. - Ability to communicate clearly and effectively with customers. This includes conversation via email and phone. - Ability to remain calm and shift priorities in urgent situations. - Routinely follows up with customers on the status of their tickets. MINIMUM REQUIRED EXPERIENCE - Bachelor's Degree in Medical Technology or equivalent diploma or SBB, MT or MLT Training Certifications. - ​Minimum of 2 years of experience working in a hospital lab or blood bank. - Ability to work alternating shifts to cover 24/7 support needs remotely. - Must have a dedicated office space and stable internet service to be able to support customers remotely with no interruptions during scheduled work shifts. - Experience with BloodTrack®️ system and software, SafeTrace Tx® transfusion management software, and/or TEG® Hemostasis Analyzer and TEG Manager® software is highly desired. - Punctual travel for training purposes. - English required, Bilingual (Spanish or French) highly desired. KNOWLEDGE, SKILLS AND ABILITIES - Professional written and verbal communication skills required. - Ability to work independently to research and troubleshoot customer issues - Possesses strong technical aptitude. - Ability to remain calm and professional to de-escalate emotional customers and assist with resolutions for issues. EEO Policy Statement Pay Transparency: The base pay actually offered to the successful candidate will take into account, without limitation, the candidate’s location, education, job-knowledge, skills, and experience in prior relevant roles. Incentives may also be provided as part of Haemonetics’ employee compensation. For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms. For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in the Company’s long-term incentive plan, with eligibility and target amount dependent on the role. In addition to compensation, the Company offers a competitive suite of benefits to its employees, including without limitation, a 401(k) with up to a 6% employer match and no vesting period, an employee stock purchase plan, “flexible time off” for salaried employees and, for hourly employees, accrual of three to five weeks’ vacation annually (based on tenure), accrual of up to 64 hours (annually) of paid sick time, paid and/or floating holidays, parental leave, short- and long-term disability insurance, tuition reimbursement, and/or health and welfare benefits. Depending on your location, you may be eligible for more detailed information related to the compensation and benefits related to this job posting. If you believe you may be entitled to such information by law, you may contact 1-781-348-7777, Monday through Friday, 7:30 a.m. – 5 p.m. ET or email AskHR@Haemonetics.com. The base salary range for this role is: $57,787.39-$98,392.06/Annual

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice. Job Details The Application Support Analyst will support hospital and labs using Haemonetics Hospital products. This role is responsible for software and systems technical solution support, with some systems having both a hardware and software piece. Issues may be reported via email, phone and internal stakeholders. Ensures the investigation and resolution of customer support problems, responds to problems in accordance with established policies and procedures, and assists the implementation and development staff in completion of tasks. On-call responsibilities will exist with a rotation on a weekly basis. - Receives and resolves routine customer support calls involving system software and hardware, maintenance and general inquiries. - Documents all support calls in the helpdesk ticketing system in a timely and accurate manner. - Follows established procedures in resolving end user problems. - Troubleshoots production issues. - Independently runs routine scripts to fix data problems. - Writes moderately complex change requests to support customer needs for enhancements or defects. - Escalates and hands off to other areas/teams appropriately. - Ability to communicate clearly and effectively with customers. This includes conversation via email and phone. - Ability to remain calm and shift priorities in urgent situations. - Routinely follows up with customers on the status of their tickets. MINIMUM REQUIRED EXPERIENCE - Bachelor's Degree in Medical Technology or equivalent diploma or SBB, MT or MLT Training Certifications. - ​Minimum of 2 years of experience working in a hospital lab or blood bank. - Ability to work alternating shifts to cover 24/7 support needs remotely. - Must have a dedicated office space and stable internet service to be able to support customers remotely with no interruptions during scheduled work shifts. - Experience with BloodTrack®️ system and software, SafeTrace Tx® transfusion management software, and/or TEG® Hemostasis Analyzer and TEG Manager® software is highly desired. - Punctual travel for training purposes. - English required, Bilingual Spanish or French highly desired. KNOWLEDGE, SKILLS AND ABILITIES - Professional written and verbal communication skills required. - Ability to work independently to research and troubleshoot customer issues - Possesses strong technical aptitude. - Ability to remain calm and professional to de-escalate emotional customers and assist with resolutions for issues. EEO Policy Statement Pay Transparency: The base pay actually offered to the successful candidate will take into account, without limitation, the candidate’s location, education, job-knowledge, skills, and experience in prior relevant roles. Incentives may also be provided as part of Haemonetics’ employee compensation. For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms. For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in the Company’s long-term incentive plan, with eligibility and target amount dependent on the role. In addition to compensation, the Company offers a competitive suite of benefits to its employees, including without limitation, a 401(k) with up to a 6% employer match and no vesting period, an employee stock purchase plan, “flexible time off” for salaried employees and, for hourly employees, accrual of three to five weeks’ vacation annually (based on tenure), accrual of up to 64 hours (annually) of paid sick time, paid and/or floating holidays, parental leave, short- and long-term disability insurance, tuition reimbursement, and/or health and welfare benefits. Depending on your location, you may be eligible for more detailed information related to the compensation and benefits related to this job posting. If you believe you may be entitled to such information by law, you may contact 1-781-348-7777, Monday through Friday, 7:30 a.m. – 5 p.m. ET or email AskHR@Haemonetics.com. The base salary range for this role is: $57,787.39-$98,392.06/Annual

• Own day-to-day execution of L3 engineering escalations. • Drive structured intake, prioritization, and tracking. • Reduce resolution time and Improve responsiveness through workflow optimisation. • Ensure accountability and clear ownership across engineering teams. • Lead Support Engineering initiatives with clear ownership from planning through delivery. • Drive accountability across contributors and ensure durable adoption of program outcomes. • Identify process gaps and implement scalable solutions to improve efficiency and predictability. • Lead cross-functional initiatives across Engineering, Product, and GTM. • Manage cross-team dependencies and surface any risks or blockers early. • Drive alignment across stakeholders through asynchronous program updates. • Support quarterly planning and roadmap tracking. • Define and track key operational metrics. • Highlight trends and recommend corrective actions. • Contribute to capacity and demand planning. • Partner closely with the Director of Technical Support to translate strategic priorities into executable initiatives.

Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Provides remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes reactive actions that result in a timely and cost effective problem resolution for customer and proactive preventive actions. May support 3rd party products and occasionally visit customer site. Leverages post sales interactions with customers to probe and qualify further revenue opportunities. May book transactional sales opportunities and provides highly qualified leads to sales. There could be up to 10% travel to customer sites performing technical work (repairs, installations, consulting) and attending internal Agilent training classes. Qualifications - Bachelor of Science Degree in Chemistry, Biochemistry, Biology, Microbiology or equivalent. - Typically 4+ years relevant experience with ICPMS or GCMS technologies. - 4+ years practical experience using or supporting ICPMS and GCMS technologies preferred. Experience with 21CFR compliance software a plus. - Logical troubleshooting skills. - Excellent verbal and written communication skills. - Shift will be for Pacific time zones - 8 am to 5 pm Pacific. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least March 12, 2026 or until the job is no longer posted. The full-time equivalent pay range for this position is $43.12 - $72.08/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. Travel Required: 10% of the Time Shift: Day Duration: No End Date Job Function: Services & Support