• Help healthcare organizations solve their toughest challenges • Drive strategic process improvement • Manage complex projects • Provide honest and straightforward advice to clients • Collaborate with top-tier professionals

• Help healthcare organizations solve their toughest challenges • Drive strategic process improvement • Manage complex projects • Strengthen the team with strategic insights • Provide honest advice and help clients meet their expectations

• Provide expert guidance and drive continuous enhancement of technology business management processes • Research and provide thought leadership and guidance to the rest of the team • Maintain positive relationships with technology stakeholders and vendors, partner closely with others to define and maintain service level agreements (SLAs), objectives and key results, and other performance metrics • Analyze data to detect trends, make recommendations, and provide reporting requirements for TBM processes supported • Design ways to identify and document process measures, issues and opportunities, adherence, and waste in the processes supported • Lead efforts to develop standard operating procedures and process optimization initiatives driven by best practices and industry trends • Provide guidance, coaching, training, and mentorship to more junior level analysts and assist them with complex tasks • Develop relationships with cross-functional teams including finance, legal, sourcing, and security to ensure processes remain compliant with company regulations and process requirements • Deliver clear and actionable reporting through a strong understanding of database structure, data modeling, data visualizations and while using SQL to extract, combine and normalize data • Translate business requirements into system functionality and solutions through close collaboration with engineering teams or other implementation partners • Provide thought leadership across processes and tools to ensure holistic solutions are delivered in support of product and resource operations management • Drive TBM process improvement and implementations including providing expert level review and sign off of test scenarios/plans and training content • Lead collaboration with cross-functional stakeholders to support alignment and synergy of processes and procedures • Lead execution of the team roadmap, driving improvement of process and tool usage based on best practices and industry trends while aligning to overall technology strategy

• Manage routine client configurations and non-complex updates. • Support onboarding and integration for new clients. • Collaborate with internal teams to ensure configuration changes align with workflow requirements. • Reduces configuration errors and minimizes rework. • Maintains system reliability through standardized procedures. • Define and execute configuration specifications for new and existing customers. • Collaborate with Sales, Client Success, and Implementation teams to ensure a streamlined onboarding process. • Help create, document, and maintain configuration processes and templates. • Communicate key insights and findings to Operations, Product, and Client Success teams. • Work with Client Success and Support teams to effectively communicate any configuration updates. • Participate in meetings regularly with managers and cross-functional teams to assess issues and identify improvements. • Troubleshoot and resolve configuration issues. • Provide technical support to clients and internal teams for configuration-related issues or challenges. • Provide regular reports on configuration progress, issues, and resolutions to management and Client Success team. • Identify and implement improvements to configurations to enhance efficiency and reduce errors. • Collaborate with Product team to suggest enhancements or new features based on configuration challenges. • Configuration Success Rate – The percentage of configurations that are successfully deployed and meet client expectations on the first attempt. • Support Response Time – Average time taken to respond and resolve configuration-related support requests. • Customer Satisfaction – Satisfaction ratings from clients regarding the quality and timeliness of configuration updates. • Documentation Quality – Percentage of configurations documented fully and kept up to date.