• Design and conduct generative (discovery) and evaluative (usability) research using a variety of methods, including 1:1 interviews, surveys, usability testing, card sorting, and diary studies. • Validate concepts and prototypes early and often to reduce risk and ensure usability • Conduct competitor research to benchmark our products and services against the market to recommend improvements • Champion a user-centric culture by advocating for research insights across the organization, specifically bridging the gap between our India-based teams and the global product organization • Foster strong cross-functional relationships, ensuring that research learnings are cascaded through different teams effectively to make it impactful and actionable

• Conduct mixed‑methods research (interviews, observations, surveys, usability studies, analytics review) • Perform on‑site fieldwork at scientific or federal facilities with minimal disruption to operations • Apply both qualitative and quantitative approaches to uncover root problems and define user needs • Develop research plans, scripts, and protocols aligned with product goals • Translate findings into actionable insights, clear problem statements, workflows, and journey models • Communicate insights that influence roadmap priorities and design direction • Facilitate alignment across product, engineering, and stakeholder groups • Partner with UI/UX designers on concept validation and iterative user testing • Collaborate with engineering teams to implement analytics for continuous learning • Conduct formative and summative usability tests to evaluate product solutions • Mentor junior researchers or designers • Support development of research operations, experience metrics, and team best practices • Promote user‑centered thinking across cross‑functional teams

• Conduct mixed-methods research (interviews, observations, surveys, usability studies, analytics review) • Perform on-site fieldwork at scientific or federal facilities with minimal disruption to operations • Apply both qualitative and quantitative approaches to uncover root problems and define user needs • Develop research plans, scripts, and protocols aligned with product goals • Translate findings into actionable insights, clear problem statements, workflows, and journey models • Communicate insights that influence roadmap priorities and design direction • Facilitate alignment across product, engineering, and stakeholder groups • Partner with UI/UX designers on concept validation and iterative user testing • Collaborate with engineering teams to implement analytics for continuous learning • Conduct formative and summative usability tests to evaluate product solutions • Mentor junior researchers or designers • Support development of research operations, experience metrics, and team best practices • Promote user-centered thinking across cross-functional teams.

• Plan and conduct qualitative research using a range of methods, including one-on-one interviews, group-based research, contextual inquiry, and evaluative usability testing • Engage stakeholders and users across multiple roles and teams to understand needs, workflows, constraints, and opportunities • Collaborate with project teams to define research goals, user groups, and the questions, assumptions, and risks to be explored through research • Develop research plans, discussion guides, and supporting documentation • Adapt research approaches as project scope, constraints, or timelines evolve • Analyze research inputs to identify patterns, themes, risks, and opportunity areas • Incorporate findings from content audits, UX audits, workflow reviews, accessibility audits, and existing documentation as inputs to research synthesis • Triangulate qualitative findings with other available inputs (e.g., surveys, audits, operational data) to strengthen insights and recommendations • Translate research into clear, actionable insights that inform strategy, design decisions, and prioritization • Design and facilitate workshops or working sessions to validate findings, explore opportunities, or align stakeholders • Prepare materials, support facilitation planning, and synthesize outcomes • Partner closely with UX designers and project managers to ensure research insights translate into meaningful next steps • Prepare and contribute to key research outputs, including findings and insights documentation, research readouts and presentation decks, opportunity framing and early directional recommendations, and clear articulation of research-informed next steps • Present research findings to client teams, including facilitating readouts and supporting leadership discussions • Work closely with UX designers, product managers, and technical partners to integrate research into active project workflows • Review and contribute feedback on research artifacts, synthesis, or findings as part of collaborative team work