This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Provides a high level of service to meet company commitments and objectives to facilitate timely resolution of client accounts for assigned clients, while acting as a liaison between our claims representatives and our providers. - Updates patient accounts with information received from hospitals and follow-up with Contact Specialist. - Accesses client connections/computer system to obtain information required to update accounts. - Monitors requests to ensure they do not age beyond day. - Performs special projects or tasks as assigned. - Assist IT in resolving access issues. Qualifications - High school diploma or equivalent required. - Eagerness to learn new technologies and develop proficiency in internal applications. - Strong computer navigation skills and experience using multiple software programs simultaneously to complete work. Requirements - Ability to communicate effectively and professionally both verbally and in writing. - Demonstrated skill in providing a high level of customer service to external customers (clients) and internal customers (company departments). - Demonstrated ability to work independently and follow-through on assignments with minimal direction. - Knowledge of or ability to learn client and Operations processes and how they interact. - Ability to produce accurate work while maintaining attention to detail. - Skilled in organizing and setting priorities according to situational demands. - Ability to work effectively under minimal supervision. - Working knowledge of Excel and Word. - Ability to gain proficiency in working with varied hospital databases. - High level of attention to detail and be skilled in organizing and prioritizing work. Benefits - Paid training and incentive plans. - Medical, dental, vision, and life insurance benefits available from the first day of employment. - Excellent work/life balance. - Employee Resource Groups build community and foster a culture of belonging and inclusion. - 401(k) contributions matched. - Career growth opportunities. - 12 paid holidays and generous paid time off. Work at Home Requirements - A quiet, distraction-free environment to work from in your home. - A secure internet connection is required. - Home internet with speeds >20 Mbps for downloads and >10 Mbps for uploads. - The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive. - Must reside in the United States within one of the specified states.

ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products. ECP is seeking a Director of Information Security to lead and execute our cybersecurity and compliance strategy. This is a hands-on role responsible for ensuring the confidentiality, integrity, and availability of our systems and customer data within the context of healthcare regulations (HIPAA) and SOC 2 Type II compliance. The ideal candidate brings a blend of technical expertise, regulatory understanding, and practical execution, partnering closely with our Infrastructure and IT teams to strengthen our security posture across the company. You’ll manage annual audits, harden systems, guide best practices, and foster a culture of security awareness. This position reports to the VP of Engineering and collaborates cross-functionally with DevOps, Infrastructure, Compliance, and IT. Note: We are open to remote candidates located in the U.S. Cybersecurity: - Develop and execute ECP’s information security strategy, aligned with business goals and risk tolerance. - Maintain and evolve SOC 2 Type II compliance, including evidence gathering, documentation, and audit coordination. - Ensure compliance with HIPAA and other healthcare data protection standards. - Establish, implement, and maintain security policies, procedures, and standards consistent with regulatory and customer expectations. - Manage third-party risk and vendor security assessments. - Lead the incident response program, including detection, investigation, communication, and remediation. - Oversee vulnerability management, penetration testing, and security monitoring. - Partner with Infrastructure and DevOps teams to secure servers, cloud environments (AWS/Azure), and CI/CD pipelines. - Integrate secure development lifecycle (SDLC) practices into engineering workflows. - Stay current on emerging security threats, technologies, and frameworks, and advise leadership accordingly. IT & Platform Security: - Collaborate with internal IT to harden employee laptops and mobile devices, ensuring encryption, endpoint protection, and compliance with policy. - Manage and optimize the company’s mobile device management (MDM) platform. - Support and guide internal IT in maintaining secure onboarding/offboarding and access management processes. - Coordinate internal penetration testing efforts and develop recommendations for infrastructure hardening. - Assist with network and system security, including identity management and monitoring. - Develop and lead employee security and HIPAA awareness training programs. - Maintain visibility into and tracking of vulnerabilities and remediation efforts.

ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products. ECP is seeking a Director of Information Security to lead and execute our cybersecurity and compliance strategy. This is a hands-on role responsible for ensuring the confidentiality, integrity, and availability of our systems and customer data within the context of healthcare regulations (HIPAA) and SOC 2 Type II compliance. The ideal candidate brings a blend of technical expertise, regulatory understanding, and practical execution, partnering closely with our Infrastructure and IT teams to strengthen our security posture across the company. You’ll manage annual audits, harden systems, guide best practices, and foster a culture of security awareness. This position reports to the VP of Engineering and collaborates cross-functionally with DevOps, Infrastructure, Compliance, and IT. Note: We are open to remote candidates located in the U.S. Cybersecurity: - Develop and execute ECP’s information security strategy, aligned with business goals and risk tolerance. - Maintain and evolve SOC 2 Type II compliance, including evidence gathering, documentation, and audit coordination. - Ensure compliance with HIPAA and other healthcare data protection standards. - Establish, implement, and maintain security policies, procedures, and standards consistent with regulatory and customer expectations. - Manage third-party risk and vendor security assessments. - Lead the incident response program, including detection, investigation, communication, and remediation. - Oversee vulnerability management, penetration testing, and security monitoring. - Partner with Infrastructure and DevOps teams to secure servers, cloud environments (AWS/Azure), and CI/CD pipelines. - Integrate secure development lifecycle (SDLC) practices into engineering workflows. - Stay current on emerging security threats, technologies, and frameworks, and advise leadership accordingly. IT & Platform Security: - Collaborate with internal IT to harden employee laptops and mobile devices, ensuring encryption, endpoint protection, and compliance with policy. - Manage and optimize the company’s mobile device management (MDM) platform. - Support and guide internal IT in maintaining secure onboarding/offboarding and access management processes. - Coordinate internal penetration testing efforts and develop recommendations for infrastructure hardening. - Assist with network and system security, including identity management and monitoring. - Develop and lead employee security and HIPAA awareness training programs. - Maintain visibility into and tracking of vulnerabilities and remediation efforts.

ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products. ECP is seeking a Director of Information Security to lead and execute our cybersecurity and compliance strategy. This is a hands-on role responsible for ensuring the confidentiality, integrity, and availability of our systems and customer data within the context of healthcare regulations (HIPAA) and SOC 2 Type II compliance. The ideal candidate brings a blend of technical expertise, regulatory understanding, and practical execution, partnering closely with our Infrastructure and IT teams to strengthen our security posture across the company. You’ll manage annual audits, harden systems, guide best practices, and foster a culture of security awareness. This position reports to the VP of Engineering and collaborates cross-functionally with DevOps, Infrastructure, Compliance, and IT. Note: We are open to remote candidates located in the U.S. Cybersecurity: - Develop and execute ECP’s information security strategy, aligned with business goals and risk tolerance. - Maintain and evolve SOC 2 Type II compliance, including evidence gathering, documentation, and audit coordination. - Ensure compliance with HIPAA and other healthcare data protection standards. - Establish, implement, and maintain security policies, procedures, and standards consistent with regulatory and customer expectations. - Manage third-party risk and vendor security assessments. - Lead the incident response program, including detection, investigation, communication, and remediation. - Oversee vulnerability management, penetration testing, and security monitoring. - Partner with Infrastructure and DevOps teams to secure servers, cloud environments (AWS/Azure), and CI/CD pipelines. - Integrate secure development lifecycle (SDLC) practices into engineering workflows. - Stay current on emerging security threats, technologies, and frameworks, and advise leadership accordingly. IT & Platform Security: - Collaborate with internal IT to harden employee laptops and mobile devices, ensuring encryption, endpoint protection, and compliance with policy. - Manage and optimize the company’s mobile device management (MDM) platform. - Support and guide internal IT in maintaining secure onboarding/offboarding and access management processes. - Coordinate internal penetration testing efforts and develop recommendations for infrastructure hardening. - Assist with network and system security, including identity management and monitoring. - Develop and lead employee security and HIPAA awareness training programs. - Maintain visibility into and tracking of vulnerabilities and remediation efforts.