As a Remote Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including: - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement Job Summary The Scheduling Specialist is responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers and will be the first point of contact for patients. This focuses on managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist ensures communications and appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership. Essential Functions - Completes accurate patient appointment scheduling across multiple clinics, depending on assignment. - Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests. - Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. For non-urgent requests (refills, clinical questions), accurately documents and route communications to the appropriate staff via the EMR. - Verifies patient demographics and insurance information, ensuring compliance with applicable requirements. - Research patient requests within the medical record, provide necessary information, and resolve inquiries effectively while maintaining patient confidentiality. - Monitors EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively. - Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards. - Performs other duties as assigned. - Complies with all policies and standards. - This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred - 1-3 years of experience in scheduling, operations, or healthcare administration required - 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations Knowledge, Skills and Abilities - Proficiency in scheduling software, EMR systems, and Microsoft Office Suite. - Excellent verbal and written communication skills with strong customer service orientation. - Delivers prompt, courteous, and knowledgeable support to customers. - Strong problem-solving skills and attention to detail. - Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments. - Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

Role Description Systems Integration, Inc. is currently looking to build a pipeline of candidates who are also bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, CSRs will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. ***Must have the ability to pass a federal background check*** - Taking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific information. - Performing outbound calls to verify the authenticity of received documents. - Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks. - Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers. - Refer escalated calls as needed to supervisor. Qualifications - High School Diploma or GED equivalent required. - At least six (6) months of customer service required; call center experience preferred. - Must be a U.S. citizen and have lived in the United States for 3 out of the past 5 years. - Past or present Department of Homeland Security clearance preferred. - Must be empathetic in your ability to deal with sensitive topics and information. - Ability to speak and read English clearly and professionally. Bilingual would be helpful. - Ability to pass a federal background check. Requirements - Hardwired internet (ethernet) connection. - Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net). - Private work area and adequate power source.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Answering Service Specialist | After-Hours is responsible for triaging all calls received once the office has closed. This role is critical to ensuring superior patient care as well as ensuring that doctors are contacted only when necessary. This role is critical in creating a positive impression for the practice and showing patients a “we care” attitude, which has a significant impact on patient loyalty and their relationship with the practice for both new and established patients. - Respond to incoming phone calls after-hours for all sites promptly and in an exceptional quality manner. - Respond to physician requests, assisting them during off-hours to ensure a superior patient experience. - Triage calls, ensuring all appropriate questions are asked and documented, and recommend the appropriate course of action to reach the on-call physician, send them to the ER, or call the office the next business day. - Uncover the true needs of the caller through branching questions. - Clearly and concisely document every patient request and pertinent information via EMR so that practice can successfully respond to patient needs. - Maintain production requirements by productively handling off-phone work as assigned, wrapping up after-hours calls to return to off-phone work. Qualifications - Minimum High School Diploma or GED required. - Minimum of five (5) years customer service experience. - Minimum of one (1) year experience working in a healthcare or call center setting. Requirements - Strong analytical and critical thinking skills. - Advanced knowledge of Medical Terminology. - Knowledge of Urology preferred. - Excellent customer service skills. - Ability to work independently. - Superior written and verbal communication skills. - Proficient computer software and database skills. - Strong attention to detail. - Ability to quickly ascertain and implement new product/process information. - Ability to multi-task and work in a fast-paced, high-volume environment. - Ability to type a minimum of 40 words per minute. Tech Requirements for the Job - High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools. - Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls. - Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems. - Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance. Job Type - Part-Time, Remote Shift Times - 9:00 PM EST - 3:00 AM EST (Monday) - 7:00 PM EST - 3:00 AM EST (Tuesday) - 4:30 PM EST - 8:30 PM EST (Friday) - 12:00 PM EST - 7:00 PM EST (Saturday) - 9:30 AM EST - 8:00 PM EST (Sunday) Pay Range $20.00 - $22.00 per hour. Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws. Equal Opportunity Employer Our Practice is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation. The successful candidate(s) for any UUG position will be subject to a pre-employment background check.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves the implementation and support of various telephony and omnichannel related technologies and applications. Your role will include providing subject matter expertise on specific technologies within the Omnichannel portfolio, as well as participating in the deployment of projects and internal initiatives. You will also act as tier two support for internal customers. - Design, implementation, and deployment of Omnichannel communication solutions. - Leading technical execution of platform enhancements and new feature adoption. - Building and maintaining integrations between contact center platforms and enterprise systems. - Participating in cross-functional projects that expand or improve customer communication capabilities. - Providing technical expertise during solution design and project planning. - Supporting production systems through targeted troubleshooting and optimization when necessary. - Documenting system architecture, configurations, and implementation processes. Qualifications - 3+ years experience in Omnichannel Services Engineering - Bachelor’s Degree in Information Technology or related field or equivalent work experience - Experience with Genesys CX is preferred - In depth understanding of call center acumen, operations, strategy and business practices Requirements - On call, after hours and/or weekend work as required - Must be able to travel locally on occasion Benefits - Work From Home with a conducive and quiet workspace - Medical, dental, and vision insurance coverage - 401(K) and company paid life insurance policy - Short and long-term disability coverage - Growth Opportunities with promotions year over year - Tuition Reimbursement for professional development - Wellness Program including self-guided coaching and cash incentives - Competitive pay across the organization - Paid Time Off including wellness days, holidays, and vacation time