• Own complex and escalated production issues from support and drive long-term fixes in collaboration with engineering. • Proactively identify and address risks that are identified during the problem solving process • Lead production efficiency initiatives, develop and maintain processes, run-books and knowledge base integrity • Define, build and maintain production monitoring systems • Continuously improve alerting to minimize noise and ensure actionable, well-documented runbooks. • Turn manual processes into automation • Collaborate with support organization as an escalation point and feed back knowledge & improvement recommendations. • Participate in design reviews to ensure services are operable with minimal manual intervention in production.

JOB TITLE: Home Loan Advisor - External DEPARTMENT: Home Loans Production STATUS: Non-Exempt JOB CODE: 3101 PAY SCALE: $16.90 - $16.90 Hourly GENERAL DESCRIPTION: The Home Loan Advisor - External will proactively solicit new residential mortgage loans to meet established loan quality and production goals. They will develop and maintain a strong network of business relationships to ensure a recurring source for mortgage loan referrals. This network includes mortgage professionals, builders, other professional and personal contacts, and any other referral source the Advisor develops. The external Advisor will enhance this network by regularly participating in business related development opportunities, community events and professional organizations. They will also be expected to handle branch or call center generated referrals only when the member requests an in person meeting. They will provide our members with the same exceptional service they give to their self-generated referrals and always conduct themselves in a professional and ethical manner. The Advisor shall maintain a thorough understanding of the lending programs, policies, procedures and regulatory requirements. TASKS, DUTIES, FUNCTIONS: - Originate mortgage loans from self-sourced business and personal relationships by maintaining exceptional service levels and administering a lead management system. Discuss mortgage product options via phone, email or in person with prospective and current borrowers. - Assist the member with an appropriate product selection, lock request and provide applicable disclosures as required by law, and dictated by credit union processes. - Obtain and analyze pertinent financial and credit data. Complete an initial assessment of the mortgage application including a review of credit, financial data and collateral information to identify underwriting concerns upfront. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including RESPA, HPML, HOEPA, HCML, ATR/QM, bank secrecy and anti-money laundering laws appropriate to the position. - Manage mortgage loan pipeline closely to ensure loans are attended to promptly, efficiently and accurately to ensure exceptional service by providing a market leading turn time on applications. - Oversee the loan process from origination to close and provide on-going communication to applicants. This includes renegotiating the interest rate and loan terms due to a change in the initial qualification caused by collateral, income or financial data verification. Demonstrate the ability to delicately handle difficult situations while maintaining complete professionalism. - Work closely with the mortgage resource center and operations staff to ensure the mortgage loan is being moved along in accordance with the credit union standards. - Consistently notate conversations with member in the LOS to ensure proper communication. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: - Effective oral and written communication skills required to interact with members, branches, call center staff and other outside contacts on the telephone. - Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: - INTERNAL: Mortgage operations staff, applicable supporting department staff, branch staff, contact center staff, and management - EXTERNAL: Member(s), prospective borrowers, realtors, builders, applicable third party vendors, governmental agencies and personal and professional contacts QUALIFICATIONS: - EDUCATION: High school diploma or equivalent work experience or four year college degree preferred. - EXPERIENCE: Minimum five years in a mortgage related function with at least two years of generating self-sourced business. - KNOWLEDGE/SKILLS: - Exceptional member service skills. - - Strong credit and general financial analysis. - Current working knowledge of the mortgage industry. - Excellent ability to collect and report information on market conditions including competitive product and service offerings. - Understanding of the secondary market including governmental programs. - Strong oral and written communication skills. - Develop and maintain advisory and consultative home loan skills. - Working knowledge of office equipment and intermediate computer skills including excel. PHYSICAL REQUIREMENTS: - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range. A device to enhance hearing will be provided if needed. - Ability to travel for business, as needed to visit with applicants, partners and vendors, to attend meetings at headquarters or to attend conferences/training as deemed necessary by management. LICENSES/CERTIFICATIONS: - MLO Registration required: An individual in this position has been determined to be a Mortgage Loan Originator as defined by the S.A.F.E Act and whose responsibilities include taking applications and discusses terms or negotiates rates on loans secured by real property #LI-Remote Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 1/9/2026

• Provide high-quality support, and take ownership in responding to inquiries, issues and escalation inquiries through tickets, emails, and other channels • Perform problem-solving, diagnosing, and generating corrective action plans for issues • Work cross-functionally to resolve issues and provide customer care • Provide on-call support for rotations and escalations • Assist in monitoring production transaction volume, functionality and performance • Be proactive in monitoring, optimizing issuer resolution, and implementing corrective action planning • Interact with Product, Engineering, and Technical Operational teams to provide feedback on production support related issues and improvements

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Director of Podcast Production leads the podcast department and provides strategic, editorial, and operational oversight across all podcast initiatives. This role is responsible for the overall direction, quality, and accuracy of podcast content, ensuring projects are clearly scoped, aligned with organizational priorities, and executed at a high editorial standard. - Lead and manage the podcast department, directly supervising Senior Producers and ensuring effective oversight of all active podcast projects - Oversee project intake, assessing feasibility, scope, and alignment with organizational priorities - Formalize and refine scalable systems that support structured intake, workflow clarity, and production efficiency - Partner with executive leadership to align podcast strategy with broader organizational goals - Review scripts and key editorial materials to ensure factual accuracy, alignment with organizational voice, and adherence to editorial standards prior to executive review - Ensure all projects are delivered on time and in alignment with approved scope - Guide scheduling, resource allocation, and budgeting in partnership with Operations and Senior Producers - Continually refine workflows across development, production, editorial review, & delivery - Delegate responsibilities appropriately and provide ongoing coaching, feedback, and performance evaluation for Senior Producers - Manage relationships with external partners, platforms, and collaborators - Collaborate with internal departments to ensure effective cross-functional coordination Qualifications - 7–10+ years of experience in podcasting, audio production, or related media, including at least 3 years of direct team leadership experience managing experienced producers or cross-functional creative teams - Demonstrated strong editorial judgment, including substantial experience reviewing scripts and content for factual accuracy, narrative clarity, consistency, and alignment with organizational voice - Proven ability to manage multiple projects, ensuring delivery on time, on budget, and to high editorial and production standards - Experience managing budgets, workflows, and departmental resources while fostering cross-functional collaboration - Strategic thinker with the ability to align departmental objectives with broader organizational goals and build internal and external partnerships - Experience working directly with high-profile executives and senior leadership in a collaborative yet accountable structure - Demonstrated ability to create and oversee culturally competent coverage, ensuring editorial sensitivity and alignment with trans and LGBTQ+ communities - Willingness and availability to travel occasionally for leadership alignment and team-building initiatives Requirements - Remaining in a stationary position, often sitting or standing for prolonged periods - Prolonged periods working on a computer - Communicating with others to exchange information - Repeating motions that may include the wrists, hands and/or fingers - Must be able to lift 15 pounds at a time Benefits - Medical Insurance - Dental & Vision Insurance - Life and AD&D Insurance - Gym Reimbursement Program - Wellness Rewards