• Responsible for the configuration, maintenance, and optimization of the MTSI Microsoft Dynamics365 platform, focusing on Marketing and Customer Insights Journeys. • Support relationship management (customer, vendors, partners, accounts, etc.) customization, integration using Power Platform tools, and contribute to data visualization efforts using PowerBI. • Collaborate with other developers and cross-functional teams to ensure the Relationship Management system aligns with business needs and supports strategic initiatives. • Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys). • Maintain and improve customer-facing Power Pages / Power Apps portals. • Customize entities, workflows, forms, and dashboards to meet business requirements. • Manage user roles, permissions, and security settings. • Monitor system performance and troubleshoot issues. • Utilize Power Platform tools for system integration, custom workflow development and automation. • Support data integration between Dynamics365 Dataverse and other enterprise systems. • Assist teams in developing PowerBI reports and dashboards to support relationship management business intelligence needs. • Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions. • Maintain and abide by corporate relationship management change-management process. • Provide training and documentation for end-users.

• Design and build core backend services in Go (Golang) that handle high-traffic, low-latency workloads at scale • Architect and evolve a pragmatic microservices platform running on Kubernetes — and redefine the stack as needs grow • Build and maintain high-quality API platforms with a focus on reliability, performance, and developer experience • Implement and optimise distributed caching and database layers (SQL, NoSQL, distributed caches) • Profile and tune systems for performance under production-scale, high-traffic conditions • Contribute to auxiliary and ML/AI services in Python where needed • Work closely with founders to influence product direction and technical roadmap

• Design, develop, test, and deploy enterprise AI solutions • Collaborate with business and technical teams to identify AI opportunities • Evaluate and select appropriate AI models, frameworks, and architectures • Develop prompts, AI workflows, agents, and retrieval strategies • Integrate AI solutions with enterprise applications, APIs, and databases • Monitor AI performance and recommend continuous improvements • Ensure compliance with security, governance, privacy, and Responsible AI policies • Document solution architecture, technical specifications, and implementation procedures • Design AI-driven monitoring pipelines for servers, databases, and applications • Build AI solutions for predictive analytics, automated incident remediation, and root cause analysis • Stay current with emerging AI technologies and recommend best practices

Senior Principal Software Engineer Location: Remote, United States (preference for Phoenix, AZ; Dallas, TX; Charlotte, NC metro areas) Job Type: Full-time (Remote) Salary: Varies by state: - California: $170,000–$240,750 - Connecticut & New York: $170,000–$220,250 - Colorado, Illinois, Minnesota & Washington: $170,000–$204,000 - Maryland & New Jersey: $183,500–$220,250 - Nevada: $159,750–$220,250 - Hawaii: $159,750–$191,750 Job Description: At Shutterfly, we make life's experiences unforgettable. We believe there is extraordinary power in the self-expression. That's why our family of brands helps customers create products and capture moments that reflect who they uniquely are. We are seeking a Senior Principal Software Engineer to lead the design and development of next-generation Agentic AI platforms and applications that power personalization, lifecycle engagement, and customer journeys across Shutterfly. This is a high-impact, hands-on technical leadership role responsible for shaping the architecture, design and implementation of AI systems that directly drive conversion, customer satisfaction, and long-term growth. Note: We are unable to provide visa sponsorship for this position at this time. This position is a remote role that will be based in the United States with preference given to candidates in the metro areas of Phoenix, AZ; Dallas, TX and/or Charlotte, NC areas. What You'll Do Own and Build Agentic AI Platforms - Architect and build scalable agentic AI systems that power various seamless experiences for customers that drive conversion and customer delight. - Develop multi-agent systems that reason, plan, and take actions across tools and services - Build Autonomous agents operating across end-to-end customer journeys - Build reusable platforms, not one-off solutions - Enable multiple teams to innovate independently Drive End-to-End Technical Strategy - Define platform abstractions and reusable capabilities that enable teams across the organization to build and deploy AI-powered experiences independently - Contribute to, define and lead architecture for AI platforms integrated into Shutterfly - Build foundational capabilities including: - Evaluation frameworks for AI quality, safety, and business impact - Scalable inference and orchestration infrastructure - Ensure systems are highly available, performant, and production-grade at scale Be Deeply Hands-On - Maintain deep hands-on involvement in prototyping, architecture, and critical production systems, setting the standard for engineering excellence. - Leverage modern AI tooling (LLMs, agents, vector databases, orchestration frameworks) - Set the standard for AI-driven engineering productivity and development practices - Lead by example in coding, design reviews, and system debugging Deliver Measurable Business Impact - Define and track AI-specific success metrics, including model quality, latency, cost efficiency, and business KPIs - Partner with Product, UX, and Data teams to translate AI capabilities into: - Increased conversion and revenue - Improved customer experience and engagement - Faster time-to-market for new capabilities - Drive experimentation (A/B testing) and ensure AI systems deliver quantifiable outcomes Lead Across the Organization - Influence architecture and execution across multiple teams and domains: - Ecommerce platform (shopping, cart, checkout) - Creation flows and personalization systems - Marketing technology and lifecycle platforms - Mentor senior engineers and leaders; raise the bar on AI and system design excellence - Champion adoption of agentic AI and AI-first development practices across engineering What Success Looks Like - Agentic AI systems measurably improve conversion, AOV, and engagement - AI capabilities are deeply embedded across customer journeys - Teams adopt AI-first development practices at scale - Platform enables rapid experimentation and innovation across orgs Basic Qualifications - Bachelors degree in an Engineering discipline or Computer Science - 12+ years of software engineering experience with deep expertise in distributed systems - Proven track record of architecting and delivering large-scale, high-impact systems - Experience influencing and leading cross-organizational technical strategy - Strong hands-on coding and system design skills - Experience operating large-scale, highly available cloud systems - Demonstrated ability to translate advanced technology into business impact Preferred Qualifications - Masters degree in an Engineering discipline or Computer Science - Experience building 0→1 AI platforms or products in ambiguous, fast-moving environments - Experience building AI/ML systems, especially with: - LLMs, agent frameworks, and retrieval systems - Multi-agent architectures and orchestration - Experience in consumer-facing products or ecommerce platforms Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it's the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site. The compensation package for this role is based on multiple factors, such as job level, responsibilities, location, and candidate experience. The base pay ranges included below are specific to the locations listed, and may not be applicable to other locations. California : [$170,000-240,750] Connecticut and New York: [$170,000-220,250] Colorado, Illinois, Minnesota and Washington: [$170,000-204,000] Nevada: [$159,750-220,250] Maryland and New Jersey: [$183,500-220,250] Hawaii : [$159,750-191750] This position may be eligible for a bonus incentive, health benefits, a 401K program, and other employee perks. More details about our company benefits can be found at https://shutterflyinc.com/benefits/. This opportunity can be remote, but candidates must reside in a state in which Shutterfly is registered to do business. This includes all US states except District of Columbia, North Dakota, Mississippi, Rhode Island, Vermont, and Wyoming. This position will accept applications on an ongoing basis until filled. #SFLYTechnology