Zoom

• Establish and cultivate key relationships with senior decision-makers within large enterprises, ensuring a consultative approach to selling communication technology-enabled managed services • Drive new client acquisition and revenue growth by selling virtual events, conferences, and secure hosted virtual meetings within public and private companies • Identify and capitalize on opportunities to expand relationships with existing clients, increasing product adoption and contract value • Consistently meet and exceed monthly/quarterly/annual revenue objectives by prospecting, securing meetings, negotiating, and closing new business deals • Maintain a disciplined approach to pipeline management, providing accurate sales forecasting and ensuring all activities are logged in OpenExchange’s CRM system (Salesforce) • Serve as the Voice of the Customer within OpenExchange, actively gathering feedback to enhance product offerings and improve customer satisfaction • Work closely with internal teams, including Customer Success / Delivery, Marketing, and Product, to ensure seamless execution and client satisfaction.

Role Description - In new product design roles, use machine language and statistical modeling techniques such as decision trees, logistic regression, Bayesian analysis and others to develop and evaluate algorithms to improve product/system performance, quality, data management and accuracy. - In both theoretical development environments and specific product design, implementation, and improvement environments, use current programming language and technologies to translate algorithms and technical specifications into code. - Complete programming and implement efficiencies, perform testing and debugging. - Complete documentation and procedures for installation and maintenance. - Apply deep learning technologies to give computers the capability to visualize, learn and respond to complex situations. - Adapt machine learning to areas such as virtual reality, augmented reality, artificial intelligence, robotics and other products that allow users to have an interactive experience. - Work with large scale computing frameworks, data analysis systems and modeling environments. - Having wide-ranging experience, use professional concepts and company objectives to resolve complex issues in creative and effective ways. - Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. - Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results. - Networks with key contacts outside own area of expertise. - Determine methods and procedures on new assignments and may coordinate activities of other personnel. Qualifications - Requires a master’s degree in Computer Science, a related field, or a foreign equivalent. - Must have 4 years of experience in job offered or related occupation. - Must have 4 years of experience in the following: - 4 years of experience in ASR (Automatic Speech Recognition) for live captioning; - 4 years of experience in Conformer model structure, RNN-T (Recursive Neural Network – Transducer) Transformer Encoder, Beam Search, etc; - 4 years of experience using GPUs across nodes for ASR training to improve the ASR training pipeline; - 4 years of experience in C++ Programming; - 4 years of experience in Python Programming for model training. Requirements - Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S. - Position does not require domestic or international travel. Benefits - As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Salary Range or On Target Earnings - Minimum: $264,514.00 - Maximum: $332,200.00 - In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. - Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. - We also have a location-based compensation structure; there may be a different range for candidates in this and other locations.

• Handle user onboarding and offboarding requests • Process hardware and software requests, coordinating with relevant teams • Troubleshoot common IT issues • Act as the first line of response for product-related tickets • Gather the right information from the reporter • Resolve straightforward product queries • Create and manage user accounts across OE platforms • Review post-event issue tickets raised by internal teams • Carry out routine Salesforce admin tasks including merging duplicate records • Use the Product Knowledge Base as the go-to resource for issue resolution

Role Description - Work closely with product management and cross-functional teams to define Command Center and Meeting/Webinar product requirements, translate high-level roadmap vision into feasible feature specifications and deliverables. - Provide leadership and mentorship to junior team members, fostering a culture of continuous learning and development. - Establish and maintain engineering best practices, processes, and standards to ensure high-quality product development. - Design and develop Zoom's core service Command Center and Meeting Web platform with Java using the Spring Boot framework. - Create a secure and scalable platform utilizing the latest cloud infrastructure technologies (i.e. Microservices Architecture, RESTful APIs, AWS, NoSQL). - Build customer-facing websites with responsive and adaptive web design principles to facilitate an enriched experience. - Drive cloud-based test automation solutions and deployment strategy to optimize service performance and ensure product stability using AWS infrastructure (i.e. EC2, ECS, ElasticCache, S3). - Build complex metrics solutions with data visualization support for actionable business insights. - Triage critical customer issues and support customer engagement. Qualifications - Requires a Master’s degree in Computer Science, Computer Engineering, Electronic Engineering, Communication Engineering, related field, or a foreign degree equivalent. - Must have 5 years of experience in job offered or related occupation. - Must have experience in the following: - 5 years experience in product development, with a focus on building, deploying, and supporting an enterprise-scale web application in the cloud, including frontend/backend, API and SDK development using Spring MVC/Spring Boot frameworks. - 5 years utilizing Java including IO. - 5 years utilizing multi-threaded concurrent programming and modern cloud services such as AWS, Azure or GCP. - 5 years leading and managing large project development in a fast-paced and dynamic environment. - 5 years utilizing modern database (SQL and NoSQL) and storage technologies, such as MySQL, DynamoDB, MongoDB and Elastic Search. Requirements - Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S. Benefits - As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Company Description Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential.

• Assist OpenExchange Project Managers with managing the delivery of information and processes to OE operations teams leading up to events as well as aiding PMs during the day of events, including: • Provide assistance to Project Managers with staffing of Video Specialists to ensure coverage for events. • Help to set-up and organize Video Specialists kick off calls. • Communicate key points for event to Video Specialists. • Prepare "Cheat Sheets" each night ahead of a conference execution day. • Liaise with client (last client catch-up call leading up to event, day of execution call/channel). • Lead internal team to successful execution through timely, informative, and positive messaging. • Create alternate connections via the designated team upon request(s). • Monitor Helpscout inboxes for incoming event requests from clients and post in appropriate channels for Project Manager coverage. • Enter new events accurately in Salesforce and build out these events in Central for a Project Manager to take over once assigned. • Consolidate and prepare post conference analytic reports to provide to clients (i.e.: registration and attendee reports). • Fulfill duties as a Video Specialist as needed as well as any additional duties as required.

Role Description Own and optimize end-to-end Demand-to-Retention (D2R) processes across the go-to-market lifecycle—from pipeline generation and forecasting to CPQ, billing, and renewals. Partner with Sales, Marketing, Finance, IT, and Deal Desk to improve pipeline visibility, forecast accuracy, and overall revenue performance. Leverage AI-powered tools (e.g., Claude code and similar platforms) to streamline workflows, enhance data quality, and drive smarter decision-making. This role focuses on identifying gaps, re-engineering processes, and implementing scalable, automation-driven solutions that improve efficiency and growth. Responsibilities - Possessing comprehensive knowledge of the Revenue Operations lifecycle, including lead routing, data enrichment, qualification frameworks, pipeline governance, forecasting, deal desk processes, and renewals or expansions. - Collaborating across Sales, Finance, Product, and Customer Success teams. - Utilizing AI tools (e.g., Claude, Claude Code, ChatGPT, and similar platforms with Salesforce CRM) to automate workflows, enhance data accuracy, and drive insights. - Designing and implementing AI-driven process improvements for lead routing, enrichment, scoring, forecasting accuracy, and pipeline health analysis. - Optimizing workflows and governance structures across the revenue tech stack to improve operational efficiency. - Identifying process gaps and driving continuous improvements across systems and workflows. - Supporting enablement and adoption of new processes, tools, and automation initiatives. Qualifications - Hold qualifications in Business, Finance, or a related field of study. - Bring over 5 years of experience in operational roles related to market strategies, revenue processes, or business workflows, with required proficiency in Salesforce CRM (SFDC). - Demonstrate familiarity with diverse sales and marketing tools, such as Leadspace, LeanData, Clari, Clay, Apollo, ZoomInfo, Zuora or similar CPQ systems, Lusha, or equivalent platforms. - Have good experience with AI/automation tools such as Claude, GPT-based tools, or similar platforms for workflow automation, analysis, or data operations. - Have previous experience in revenue operations in a SaaS environment. - Have good communication and stakeholder management skills to drive RevOps process optimization and reengineering across global teams (US, UK, EU, APAC). - Have good organizational and project management capabilities. - Be able to operate in a global work environment, with flexibility to align working hours (up to ~11 PM IST) to support EMEA, APAC, and U.S. stakeholders. Benefits - As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health. - Support work-life balance and contribute to their community in meaningful ways.

Role Description You will lead market intelligence and research initiatives that shape product strategy and positioning across Zoom's portfolio. You will design and execute comprehensive studies using quantitative, qualitative, and synthetic methodologies to uncover actionable insights. You will directly influence go-to-market decisions and brand differentiation through data-driven storytelling that drives pipeline and revenue. Responsibilities - Leading market intelligence initiatives including surveys, product naming tests, message validation, and segmentation analysis to evaluate market opportunities and improve positioning. - Designing and conducting research studies using multiple methodologies, synthesizing findings into executive-ready insights and customer-facing content that drives pipeline. - Coordinating cross-functional research initiatives with Marketing, Product, Sales, and Analyst Relations teams to align market intelligence with business strategy. - Creating persona-level research, case studies, and total cost of ownership analyses that support bottom-of-funnel content and sales enablement. Qualifications - Demonstrate 8+ years of professional experience in a SaaS environment with deep understanding of enterprise software markets. - Apply in-depth knowledge of research methodologies including quantitative, qualitative, and synthetic approaches to solve complex business problems. - Synthesize and present complex data to diverse audiences including executives, translating insights into actionable recommendations. - Communicate clearly and persuasively through excellent written and verbal skills across all organizational levels. - Manage multiple projects simultaneously while maintaining analytical rigor and understanding strategic context. - Collaborate effectively across teams with strong interpersonal skills and a team-oriented mindset. - Bring 2+ years of experience in product marketing, product management, or competitive intelligence roles. - Possess knowledge of unified communications, contact center, or adjacent technology markets. Requirements - Salary Range or On Target Earnings: - Minimum: $97,600.00 - Maximum: $225,700.00 - In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value. - Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. - We also have a location-based compensation structure; there may be a different range for candidates in this and other locations. - Anticipated Position Close Date: 05/07/26 Benefits - Our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health. - Support work-life balance and contribute to their community in meaningful ways. Company Description Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

• Assist OpenExchange Project Managers with managing the delivery of information and processes to OE operations teams leading up to events as well as aiding PMs during the day of events. • Provide assistance to Project Managers with staffing of Video Specialists to ensure coverage for events. • Help to set-up and organize Video Specialists kick off calls. • Communicate key points for event to Video Specialists. • Prepare "Cheat Sheets" each night ahead of a conference execution day. • Liaise with client (last client catch-up call leading up to event, day of execution call/channel). • Lead internal team to successful execution through timely, informative, and positive messaging. • Create alternate connections via the designated team upon request(s). • Monitor Helpscout inboxes for incoming event requests from clients and post in appropriate channels for Project Manager coverage. • Enter new events accurately in Salesforce and build out these events in Central for a Project Manager to take over once assigned. • Consolidate and prepare post conference analytic reports to provide to clients (i.e.: registration and attendee reports). • Fulfill duties as a Video Specialist as needed as well as any additional duties as required.

• Coordinate and facilitate virtual meetings, live streams and presentations • Respond to all virtual communication in a timely and professional manner • Escalate issues as needed; learn and apply solutions in the future • Proactively engage with the team and jump in to support others as needed • Client facing, highly professional customer service • Other duties as assigned according to business line and regional attributes

• Coordinate and facilitate virtual meetings, live streams and presentations • Respond to all virtual communication in a timely and professional manner • Escalate issues as needed; learn and apply solutions in the future • Proactively engage with the team and jump in to support others as needed • Client facing, highly professional customer service • Other duties as assigned according to business line and regional attributes.