YWCA Canada

Title: Officer, Bookkeeping & Operations Location: 104 Edward Street, Toronto, Ontario, Canada, M5G 0A9 Job Description: Title: National Officer, Bookkeeping & Operations Reports to: Director, Finance & Operations Salary Range: Hiring range $60,700 - $68,500 annually commensurate with experience and skills Position type: Full-Time/1 year contractVacancy Status: We are actively hiring to fill 1 current vacancy for this role. About Us: YWCA Canada is a leading voice for women, girls, Two-Spirit and gender diverse people. For 150 years, we’ve been at the forefront of a movement: to end gender-based violence, build affordable housing and advocate for workplace equity. We work to advance gender equity by responding to urgent needs in communities, through national advocacy and grassroots initiatives. Local YWCAs invest over $258 million annually to support over 330,000 individuals across the nation. Today, we engage young leaders, diverse communities, and corporate partners to achieve our vision of a safe and equitable Canada for all. About the role Reporting to the Director, Finance & Operations, the Officer, Bookkeeping & Operations is responsible for core bookkeeping and finance support, donor systems administration, and essential operational and IT coordination. This role ensures accurate financial processing, well‑maintained donor data and donation workflows, and reliable internal systems and tools that support staff across a distributed organization. A key focus of this role is the day‑to‑day ownership of donor databases and donation processing, as well as supporting system improvements and transitions as YWCA Canada evolves its fundraising and financial infrastructure. In addition, the role provides operational support related to organizational assets, IT coordination with external service providers, and the administration of internal tools and platforms. This position is well‑suited to someone who is detail‑oriented, systems‑minded, and comfortable working across finance, technology, and operation. KEY RESPONSIBILITIES Bookkeeping Responsibilities - Maintain accurate financial records in QuickBooks Online (QBO). - Manage accounts payable and receivable, including invoices, reimbursements, vendor payments, and expense claims. - Reconcile bank and credit card accounts and investigate discrepancies. - Support month‑end close activities, including donation reconciliation and supporting documentation. - Prepare routine financial summaries and reports for the Director, Finance & Operations. - Review and ensure the accuracy of financial information recorded in Float, including credit card transactions, receipt documentation, coding, and payment setup. - Support audit processes by maintaining organized financial records and responding to audit requests. Finance Support - Administer T4A tracking, including maintaining records for honorarium recipients and contractors. - Support internal and external audit processes by providing operational, systems, and documentation support as required. Operations Coordination - Manage organizational assets (laptops, monitors, peripherals), including tracking, lifecycle management, procurement support, and retirement. - Act as the day‑to‑day liaison with the external IT provider, escalating issues, coordinating repairs or replacements, and ensuring timely resolution. - Ensure staff technology is functional and appropriately maintained, in collaboration with the Director, Finance & Operations. - Act as the primary administrator for organizational tools and subscriptions. - Manage user access, permissions, and licence allocation, and remove access during offboarding. - Support subscription management, renewals, and vendor coordination, including identifying opportunities for cost efficiencies. Donation Support & Donor Administration - Act as the primary administrator for donor databases and donation systems, currently DonorPerfect, ensuring accurate, complete, and timely records. - Own donation processing workflows, including depositing and recording donations and reconciling donation data with finance records. - Manage donation receipts and acknowledgements, ensuring timely and accurate issuance. - Produce regular donation reports and support donation reconciliation in collaboration with Finance. - Serve as the first point of contact for donor inquiries through, responding to questions, updating donor information, and escalating issues as appropriate. - Maintain strong documentation of donation and donor data processes to support continuity and system changes. - Support the organization’s transition to a new donor or CRM platform, including data preparation, validation, testing, documentation, and coordination with internal and external stakeholders. REQUIREMENTS - 3+ years of bookkeeping experience (A/P, A/R, reconciliations, financial data entry). Experience in a charity is an asset. - Strong communication and interpersonal skills. - Excellent organizational skills and attention to detail. - Experience handling sensitive information with confidentiality. - Ability to create and optimize administrative and financial processes. - Ability to handle sensitive information with confidentiality. - Proficiency in QuickBooks Online (QBO). - Experience with Donation platform and/or CRM - Proficiency in Microsoft Office Suite, especially Excel. - First Aid certification is an asset (or willingness to obtain within three months). - Experience with Float, Plooto, or similar financial tools is considered an asset. - Experience supporting system implementations or platform transitions, including CRM, finance, or operational systems is an asset. - Bilingual (French & English) is an asset. Working at YWCA Canada YWCA Canada is committed to creating an inclusive and equitable workplace. We encourage applications from Black, Indigenous, and racialized people, 2SLGBTQIA+ individuals, people with disabilities, and others with lived experience of marginalization. Why work with us - Impactful Work: Join a team dedicated to advancing equity and creating meaningful change for women, girls, Two-Spirit, and gender-diverse people across Canada. - Inclusive Culture: We celebrate diversity and foster a workplace where unique perspectives and lived experiences are valued and respected. - Equitable pay: We offer a competitive salary that reflects your skills, experience, and contributions. - Great Benefits: Enjoy benefits that prioritize your well-being and work-life balance: - Health Benefits: Full benefits from day one for you and your dependents, which include gender-affirming care, and a supplemental $2,000/year healthcare spending account, and telehealth. - Mental Health Support: Access to mental health professionals, an Employee Assistance Program, and Noojimo, which offers mental health services to Indigenous staff. - Time Off: 4 weeks of vacation per year, which increase after 3 years of service (to a maximum of 8 weeks), and 18 Wellness and Emergency days - Holiday Closure and Summer Friday: Summer Fridays in July and August and a 1-week office closure between Christmas and New Year. - Employer Matching Pension Plan: 5% employer-matching pension after 3 months. - Professional Development: A professional development stipend, and in addition to other learning and growth opportunities. - WFH Stipend: Internet and phone stipend, and a one-time WFH setup stipend to support your remote or hybrid work. - Parental leave top-up: Up to 90% top-up for 15 weeks of maternity leave and 35 weeks of parental leave. - Flexibility: We understand the importance of flexibility in today's fast-paced world. That's why we offer flexible work arrangements to accommodate your needs and preferences. Whether you prefer to work remotely or at the office or have some flexibility during your workday. Application & Interview Process: - Submit your resume on Humi and answer a few questions. Please note only applications via Humi will be considered, unless related to an accommodation request. - 30-minute call with HR (for selected candidates) over Teams to discuss your background, YWCA Canada, the role and answer some of your initial questions. - 60-minute interview with the National Director, Finance & Operations and the National Manager, Finance & Operations. - Reference Check: We want to learn more about your teamwork and collaboration, so we would like to contact a few individuals you have worked with in the past. Be ready to provide us with 2-3 professional references, including 1 supervisor. - Offer At every step of the process, we like to let candidates know if they will be moving forward or not. Candidates in the first step of the process should expect a response within 3 weeks. Candidates in the following steps, can expect a reply within 2 weeks. Some final things to note: The successful candidate will be committed to working from an anti-oppression, feminist perspective. To uphold our commitment to equity and fairness, we have implemented a non-negotiation policy for salaries and benefits. Negotiating compensation can perpetuate inequalities and biases, leading to disparities in pay based on negotiation skills or personal circumstances. By eliminating negotiation, we ensure that all employees are treated with equity and have access to the same opportunities for compensation. Our office is located in downtown Toronto. We are remote flexible, which means that the team can choose if they work at the office or from home and when. Travel is expected 4-5 times per year within Canada. If you think you don’t have all the requirements, you are passionate about the YWCA mission and think this is the right role for you, we want to hear from you! We encourage women from racialized and/or newcomer, gender diverse, non-binary and/or gender fluid, 2SLGBTQIA+ First Nation, Métis and Inuit, immigrant, refugee, BIPOC, and people living with disabilities to apply. Accommodations YWCA Canada is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We value diversity and inclusion and are committed to creating an inclusive and welcoming environment for all.

National Officer, Communications remote 104 Edward Street, Toronto, Ontario, Canada, M5G 0A9 full-time . March 24, 2026 Description Title: National Officer, Communications Reports to: National Communications Manager Salary Range: Hiring range $60,700 - $68,500,000 annually commensurate with experience and skills Position type: Full-time, permanent role Location: Within driving distance to Toronto preferred – Remote/Hybrid Flexible Vacancy Status: Actively hiring for one vacant role Are you a bilingual marketing and communications professional who is passionate about using your exceptional communications and creative skills to make a difference in the lives of women, girls, and gender diverse people? YWCA Canada is seeking a self-motivated and detail-oriented National Officer, Communications who can effectively multitask, and brings strong content creation skills to impactful integrated campaigns, digital platforms, storytelling. ABOUT US YWCA Canada is the country’s oldest and largest gender equity organization. Since 1873, we have been a national leader in advocating for the rights of women and girls. A secular, registered charity, we drive systemic change through powerful advocacy, collaboration, and programs that address urgent needs and advance long-term gender equity. YWCA is Canada’s: - largest provider of gender-based violence shelters - largest provider of employment and counseling programs for women - second-largest childcare operator in Canada As part of a national and international movement, the YWCA is a turning point in the lives of 25 million women, girls and gender diverse people worldwide. We welcome women and gender diverse people of all faiths, sexual orientations, races, cultural affiliations and creeds. POSITION SUMMARY Reporting to the National Communications Manager, the National Communications Officer plays a key role in executing and coordinating the organization’s communications activities across all platforms and channels, in both English and French. This role is responsible for creating compelling and accessible content, supporting communications planning, managing social media and website updates, and contributing to storytelling that highlights the impact of YWCA Canada’s work. The ideal candidate will be a highly organized, efficient and proactive communicator who has experience with and is comfortable managing multiple communications projects simultaneously and exercising sound judgement while working both independently and collaboratively. They bring exceptional writing, editing, and digital content skills in English and French, along with an ability to translate complex ideas into clear, engaging messages for diverse audiences. Working closely with the National Communications Manager and National Communications Director, the Officer supports the delivery of communications initiatives by producing high-quality content, monitoring performance metrics, maintaining communications systems, and ensuring brand and accessibility standards are consistently applied. This role also contributes to strengthening engagement with key audiences by monitoring media and social conversations, supporting storytelling efforts, and identifying opportunities to amplify the organization’s work and impact. KEY RESPONSIBILITIES: Marketing and Communications Planning and Execution - Help develop and implement marketing and communications plans in support of organizational priorities. - Anticipate needs for upcoming digital campaigns, projects, and events to support smooth execution. - Work under the guidance of the National Communications Manager and National Communications Director, escalating questions or decisions as needed and keeping leadership informed of progress, emerging issues, and upcoming priorities. - Demonstrate initiative in identifying opportunities to streamline processes and improve content quality. - Stays informed on emerging trends, leading practices, and industry standards in marketing and communications and social media, and applies those in the role. Content Creation, Design & Storytelling - Develop and create content, campaign materials, and communications assets related to Days of Significance and awareness-raising and fundraising campaigns, ensuring materials are planned and prepared in advance. - Write and edit clear, accurate, and engaging content for a variety of audiences (including member associations, donors, partners, and more) and platforms. - Draft newsletters, blogs, announcements, and other communications content with final approval from the Manager and/or Director. - Create graphic and promotional materials using Canva or similar tools. - Ensure communications materials align with brand standards and established templates. - Collect and maintain a repository of stories, testimonials, photos, and impact highlights that support organizational storytelling. - Ensure consistent use of templates, formatting, and visual identity across communications materials. Social Media Management - Create and manage the social media content calendar. - Draft, schedule, and publish social media posts across platforms, ensuring consistent formatting, timing, and messaging. - Monitor and respond to social media engagement, identifying opportunities to strengthen audience interaction and flagging issues to the Manager and/or Director. - Support growth and engagement by actively interacting with audiences and identifying opportunities to expand reach and increase following. Website and Digital Platforms - Create, post, and maintain website content to ensure accuracy, accessibility, timeliness, and alignment with brand standards. - Update and maintain website content to ensure information remains current and relevant. Translation - Translate communications content (e.g., social media posts, campaigns) to ensure materials are available in both English and French. - Ensure translated content is accurate, appropriate, and consistent with organizational messaging. Metrics, Monitoring and Reporting - Support the tracking, monitoring, and evaluation of communications metrics and performance (e.g., social media engagement, newsletter performance, website traffic) on a regular basis to help inform departmental and organizational decision-making. - Conduct and disseminate media scans to inform communications planning and awareness. Systems and Administrative Support - Maintain communications systems used to track projects, deadlines, assets, and resources. - Ensure communications materials are properly organized, accessible, and stored according to established file management standards. - Maintain communications processes and procedures and recommend improvements where appropriate. - Post and maintain communications resources in the organizational intranet, called The Resource Hub. Accessibility and Compliance - Ensure communications materials comply with Accessibility for Ontarians with Disabilities Act (AODA) requirements and organizational accessibility standards. Resource and Event Support - Support events by assisting with photography, communications materials, promotions, signage, or collateral as needed. - Help ensure departmental assets (e.g., camera equipment, business cards, printed materials) are prepared and available for events. Collaboration  - Collaborate with colleagues and partners to support alignment across communications activities. - Respond to general brand-related inquiries (e.g., shared inbox) as needed. - Participate in organizational and departmental meetings and trainings, prepare summaries or notes when required. Organizational Alignment - Support the mission, vision, and values of YWCA Canada. - Perform other duties as required. ABOUT YOU - 3+ years of experience in communications, public relations, marketing, or a related field, with demonstrated experience supporting organizational communications initiatives. - Post-secondary education in Communications, Public Relations, Journalism, Marketing, or a related field, or an equivalent combination of education and experience. - Exceptional writing, editing, and proofreading skills, with the ability to create clear, compelling, and accessible content for a variety of audiences and platforms. - Experience managing organizational social media accounts, including campaign and content planning, scheduling, engagement, and monitoring performance. - Experience creating digital communications materials, including newsletters, web content, and promotional materials. - Demonstrated experience working with content management systems (CMS) to update and maintain website content, as well as social media scheduling platforms, email marketing platforms, and analytics tools. - Proficiency creating visual content using Canva or similar graphic design tools. - Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines simultaneously. - Ability to work both independently and collaboratively, exercising sound judgment while supporting team priorities. - Familiarity with Accessibility for Ontarians with Disabilities Act (AODA) requirements in communications is an asset. - Fluency in both English and French, including the ability to translate communications content accurately and appropriately for both audiences. - Interest in and commitment to advancing the mission, vision, and values of YWCA Canada, including a demonstrated understanding of feminist, anti-racist, and anti-oppressive approaches. Why work with us - Impactful Work: Join a team dedicated to advancing equity and creating meaningful change for women, girls, Two-Spirit, and gender diverse people across Canada. - Inclusive Culture: We celebrate diversity and foster a workplace where unique perspectives and lived experiences are valued and respected. - Equitable pay: We offer a competitive salary that reflects your skills, experience, and contributions. - Great Benefits: Enjoy benefits that prioritize your well-being and work-life balance: - Health Benefits: Full benefits from day one for you and your dependents, which include gender-affirming care, and a supplemental $2,000/year healthcare spending account, and telehealth. - Disability Benefits: Support during periods of illness or injury through disability-related income protection benefits. - Mental Health Support: Access to mental health professionals, an Employee Assistance Program, and Noojimo, which offers mental health services to Indigenous staff. - Time Off: 4 weeks of vacation per year, which increase after 3 years of service (to a maximum of 8 weeks), and 18 Wellness and Emergency days - Holiday Closure and Summer Fridays: Summer Fridays in July and August and a 1-week office closure between Christmas and New Year. - Employer Matching Pension Plan: 5% employer-matching pension after 3 months. - Professional Development: A professional development stipend, and in addition to other learning and growth opportunities. - Work-from-home Stipend: Internet and phone stipend, and a one-time WFH setup stipend to support your remote or hybrid work. - Parental leave top-up: Up to 90% top-up for 15 weeks of maternity leave and 35 weeks of parental leave. - Flexibility: We offer flexible work arrangements to accommodate your needs and preferences. Whether you prefer to work remotely or at the office or have some flexibility during your workday. Some final things to note: The successful candidate will be committed to working from an anti-oppression, feminist perspective. To uphold our commitment to equity and fairness, we have implemented a non-negotiation policy for salaries and benefits. Negotiating compensation can perpetuate inequalities and biases, leading to disparities in pay based on negotiation skills or personal circumstances. By eliminating negotiation, we ensure that all employees are treated with equity and have access to the same opportunities for compensation. Our office is located in downtown Toronto. We are remote flexible, which means that the team can choose if they work at the office or from home and when. Travel is expected 4-5 times per year within Canada. If you think you don’t have all the requirements, you are passionate about the YWCA mission and think this is the right role for you, we want to hear from you! YWCA Canada is committed to creating an inclusive and equitable workplace. We encourage applications from Black, Indigenous, and racialized people, 2SLGBTQIA+ individuals, people with disabilities, and others with lived experience of marginalization. Compensation $60,700.00 - $68,500.00 per year