XTIVIA, Inc.

• Configure monday.com workspaces, boards, views, permissions, automations, and integrations based on project requirements • Assist with implementation activities and help bring solution designs to life within the monday.com platform • Prepare, clean, organize, and validate client data for migration into monday.com • Perform data imports and verify information is accurate, complete, and properly structured • Test workflows, automations, formulas, and integrations to ensure solutions function as intended • Troubleshoot configuration issues and collaborate with senior consultants to identify and resolve challenges • Create and maintain implementation documentation, configuration notes, and standard operating procedures • Contribute to reusable templates, knowledge resources, and continuous improvement initiatives within the practice • Stay current on new monday.com features, automation capabilities, certifications, and best practices

• Own and manage a defined commercial territory and strategic account portfolio, executing account plans to achieve and exceed annual revenue targets • Identify, qualify, and close new business opportunities for enterprise ITSM software solutions, including software subscriptions, professional services, and managed services • Effectively communicate the value proposition of AI-powered service delivery, including automated ticket resolution, predictive incident management, and generative AI knowledge management • Develop and maintain strong relationships with executive stakeholders including CIOs, CTOs, IT Directors, Operations Leaders, and Digital Transformation teams • Drive complex enterprise sales cycles from prospecting and discovery through proposal, negotiation, and close • Partner with Solutions Engineers, Professional Services, Marketing, and Customer Success teams to deliver compelling demonstrations, business cases, and customer outcomes • Build and maintain a robust pipeline through outbound prospecting, partner engagement, referrals, events, and strategic networking • Collaborate with channel partners, technology alliances, VARs, and Systems Integrators to expand market reach and drive co-sell opportunities • Support opportunities across commercial, regulated, and public sector-adjacent environments, including organizations with complex compliance, procurement, or operational requirements • Lead responses to customer RFPs, RFIs, and security or compliance questionnaires in partnership with internal stakeholders • Maintain accurate opportunity, pipeline, and forecast data within Salesforce CRM • Stay current on ITSM, IT Operations, automation, AI, and enterprise service trends to effectively position solutions against market needs • Represent the company at industry conferences, networking events, webinars, and customer meetings.

• Guide organizations through the evaluation, design, and implementation of Microsoft Dynamics 365 CE solutions. • Conduct discovery sessions and requirements gathering workshops. • Develop actionable project plans and Statements of Work (SOWs). • Oversee implementation projects to ensure alignment with timelines and functional requirements. • Utilize Microsoft Power Automate for workflow automations. • Identify integration points between Microsoft Dynamics and third-party applications. • Develop tailored training materials and conduct sessions for end-users.

• Own and manage a defined territory spanning federal civilian and/or defense agencies and state and local government accounts, executing account plans to achieve and exceed annual revenue targets. • Identify, qualify, and close new business opportunities for enterprise ITSM software solutions, including platform licenses, professional services, and multi-year support agreements across federal and SLED (State, Local, Education) markets. • Navigate complex federal procurement vehicles including GSA Schedules and BPAs, as well as state-level cooperative purchasing vehicles (e.g., NASPO ValuePoint, Sourcewell, state-specific contracts) and local government procurement processes. • Build and maintain trusted relationships with senior IT and operations leadership (CIO, CISO, IT Directors, City/County Managers) across target federal agencies and state and local government entities. • Partner with federal and SLED-focused Systems Integrators (SIs), Value-Added Resellers (VARs), and channel partners to co-sell and expand market reach. • Collaborate with Solutions Engineers, Professional Services, and Customer Success teams to deliver compelling demonstrations, proposals, and post-sale outcomes tailored to public sector requirements. • Lead and coordinate responses to RFIs, RFPs, Sources Sought notices, and state/local solicitations, working with internal bid teams to craft winning proposals. • Maintain accurate pipeline and forecast data in CRM (Salesforce), providing regular reporting to sales leadership. • Stay current on federal IT policy, state IT modernization programs, and digital government initiatives relevant to ITSM adoption. • Represent the company at public sector IT industry events and trade shows and agency briefings.

• Manage a team of SQL Server DBAs • Serve as the Principal Architect for our enterprise data ecosystem • Drive and support strategy for reliability, scalability, and modernization • Implement AI-driven tooling, automation, and next-generation architecture • Provide guidance on efficient data access patterns • Lead, mentor, and grow a team of DBAs

• Lead end-to-end JSM implementations, including portal design and automation rules. • Design, configure, and optimize ITSM processes in alignment with ITIL best practices. • Develop and maintain Confluence knowledge bases to support self-service strategies. • Architect and maintain integrations between JSM and third-party systems. • Conduct structured discovery workshops to assess current-state ITSM maturity and capture requirements. • Serve as a trusted advisor to stakeholders at all levels. • Facilitate training sessions and provide post-implementation support. • Produce high-quality documentation and maintain project artifacts in Confluence.

• Use best-in-class project management techniques to achieve project goals. • Communicate project status, client readiness, and technical issues. • Define, acquire, and allocate the budget, staff, and resources. • Monitor budgets and accurately forecast labor hours. • Utilize project management software for risk assessment and issue tracking. • Provide high-level insight to project analyses and process improvement activities. • Clearly document and present findings through project documentation. • Build and maintain strong client relationships throughout consulting engagements. • Carefully coordinate client change control to align project scope and expectations.