Senior Manager Workforce Strategy

Location

Philippines

Posted

5 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Senior Manager Workforce Strategy

Xillium Professional Services

Role Description Xillium Professional Services is a clinical support outsourcing company serving US healthcare providers through virtual medical assistant services. Working at the intersection of healthcare operations and workforce performance, the company helps clients deliver consistent support while building scalable, high-quality service models. This role offers the opportunity to shape how workforce strategy supports client outcomes and business performance across a growing organization. As Director of Workforce Strategy, you will lead the strategic direction of the billable workforce and turn workforce data into clear operational decisions. This role sits at the center of operations, talent, and client strategy, partnering closely with cross-functional leaders to strengthen workforce health, improve service quality, and support sustainable growth. - Set and communicate Workforce Division strategy, goals, and operating cadence. - Own the master workforce dashboard covering capacity, tier composition, bench rate, and revenue contribution. - Chair a weekly cross-functional workforce review with Services, Sales, and HR leads. - Partner with Sales to validate workforce capacity before deals close and to inform pitch materials. - Approve all tier reclassifications and PIP initiations. - Report workforce health metrics to executive leadership monthly. - Identify workforce gaps and drive proactive hiring or development plans to close them. - Establish quality standards for VMA service delivery across all tiers. Qualifications - 3-5 years of experience in workforce strategy. - Experience managing distributed teams in healthcare support environments. - Strong track record of using capacity, utilization, and revenue metrics to guide workforce decisions. - Hands-on experience with a workforce dashboard or workforce planning platform, along with workforce planning cadences and KPI review rhythms. - Knowledge of compliance in workforce planning across global teams. - Experience leading cross-functional work with Sales, HR, and service delivery teams. - Able to travel quarterly for work-related needs, including travel to Iloilo for collaboration or immersion when required. Preferred Qualifications - Bachelor's degree in any field. - Experience with cross-functional operating reviews. - Familiarity with compensation benchmarking processes.

Related Categories

Related Job Pages

More Strategy Jobs

Full TimeRemoteTeam 10,001+Since 2013H1B Sponsor

• Leads HEOR strategy and execution across a multi-asset portfolio, ensuring integrated, evidence-based plans that support global and regional HTA submissions, payer negotiations, and regulatory requirements • Provides product leadership to HEOR strategic direction for consistent with business goals established in conjunction with the appropriate cross-functional partners • Ensures HEOR book of work integrates and aligns with the product strategic plans from matrix teams as well as commercial interests • Provides updates on execution of plans to product as well as functional management, owns, then shares project execution decisions • In the development of product strategic plans he/she liaises with other members of the product team to generate innovative ideas and create buy-in to strategies • Accountable for end-to-end delivery of HEOR book of work under their remit, from strategy development to content pull through • Accountable to ensuring strong partnership with all relevant HEOR COE functions to ensure a comprehensive HEOR voice is represented in cross-functional meetings

California
$160.5K - $305K / year
SquareTrade logo

Fraud Strategy Lead

SquareTrade

Allstate Protection Plans

Strategy5 days ago
Full TimeRemoteTeam 501-1,000H1B Sponsor

• Analyze fraud vectors across SquareTrade's platform including both first party and third party fraud types to develop strategies that identify the bad actors and improve the experience • Develop and maintain metrics and KPI’s that measure risk mitigation strategies and communicate progress to key stakeholders and leadership • Own and drive the fraud rule lifecycle for assigned areas, including opportunity identification, business case development, strategy design, testing, deployment, monitoring, and ongoing optimization • Evaluate existing rules and controls for overlap, effectiveness, operational impact, and opportunities to simplify or strengthen coverage • Partner with Fraud Operations to support alignment on policies, procedures, and investigative practices while helping address operational challenges • Contribute to cross-functional projects supporting fraud prevention and business growth while balancing customer experience and operational efficiency • Influence stakeholders across the organization to prioritize and implement fraud mitigation strategies that balance risk reduction, operational efficiency, and customer experience • Utilize large amounts of complex data with data-driven analytical techniques to monitor customer behaviors and detect trends in fraudulent activity, and develop strategies to mitigate risk and improve customer experience • Proactively identify new opportunities and strategies to strengthen controls, processes, and systems • Partner with internal teams and third parties to monitor risk trends, apply industry best practices, and ensure compliance and regulatory obligations

Pennsylvania
$75K - $95K / year
SquareTrade logo

Fraud Strategy Lead

SquareTrade

Allstate Protection Plans

Strategy5 days ago
Full TimeRemoteTeam 501-1,000H1B Sponsor

• Analyze fraud vectors across SquareTrade's platform including both first party and third party fraud types to develop strategies that identify the bad actors and improve the experience • Develop and maintain metrics and KPI’s that measure risk mitigation strategies and communicate progress to key stakeholders and leadership • Own and drive the fraud rule lifecycle for assigned areas, including opportunity identification, business case development, strategy design, testing, deployment, monitoring, and ongoing optimization • Evaluate existing rules and controls for overlap, effectiveness, operational impact, and opportunities to simplify or strengthen coverage • Partner with Fraud Operations to support alignment on policies, procedures, and investigative practices while helping address operational challenges • Contribute to cross-functional projects supporting fraud prevention and business growth while balancing customer experience and operational efficiency • Influence stakeholders across the organization to prioritize and implement fraud mitigation strategies that balance risk reduction, operational efficiency, and customer experience • Utilize large amounts of complex data with data-driven analytical techniques to monitor customer behaviors and detect trends in fraudulent activity, and develop strategies to mitigate risk and improve customer experience • Proactively identify new opportunities and strategies to strengthen controls, processes, and systems • Partner with internal teams and third parties to monitor risk trends, apply industry best practices, and ensure compliance and regulatory obligations

Florida
$75K - $95K / year
SquareTrade logo

Fraud Strategy Lead

SquareTrade

Allstate Protection Plans

Strategy5 days ago
Full TimeRemoteTeam 501-1,000H1B Sponsor

• Analyze fraud vectors across SquareTrade's platform including both first party and third party fraud types to develop strategies that identify the bad actors and improve the experience • Develop and maintain metrics and KPI’s that measure risk mitigation strategies and communicate progress to key stakeholders and leadership • Own and drive the fraud rule lifecycle for assigned areas, including opportunity identification, business case development, strategy design, testing, deployment, monitoring, and ongoing optimization • Evaluate existing rules and controls for overlap, effectiveness, operational impact, and opportunities to simplify or strengthen coverage • Partner with Fraud Operations to support alignment on policies, procedures, and investigative practices while helping address operational challenges • Contribute to cross-functional projects supporting fraud prevention and business growth while balancing customer experience and operational efficiency • Influence stakeholders across the organization to prioritize and implement fraud mitigation strategies that balance risk reduction, operational efficiency, and customer experience • Utilize large amounts of complex data with data-driven analytical techniques to monitor customer behaviors and detect trends in fraudulent activity, and develop strategies to mitigate risk and improve customer experience • Proactively identify new opportunities and strategies to strengthen controls, processes, and systems • Partner with internal teams and third parties to monitor risk trends, apply industry best practices, and ensure compliance and regulatory obligations

New Jersey
$75K - $95K / year