Workwell

Role Description Pay and Bill Delivery Manager Workwell are delivering a strategic, multi-year programme to build an integrated global workforce platform. The programme aims to deliver efficiency through automations and integrates several back-office systems spanning client request management, worker onboarding and compliance, time and attendance, payroll processing, and client billing. It is a technically complex, high-visibility programme operating across several delivery streams. The Pay & Bill stream sits at the commercial heart of the programme, encompassing payroll automation, time-to-pay processing, expense and leave management integration, and multi-currency invoicing. The Pay & Bill Delivery Manager is a key role responsible for the end-to-end delivery of the Pay & Bill stream within the Global Workforce Programme. You will drive delivery across multiple concurrent projects within the Pay & Bill programme, each with its own scope, team, dependencies, risks, and delivery cadence. Reporting to the Group Programme Manager, you will be accountable for delivery across: - Payroll automation - System integration - Data migration - Expense and leave management onboarding - Invoice generation - TOM design and transition - Multi-currency processing You will lead a cross-functional team, manage third-party technology partners, and operate within a complex multi-team environment spanning different tooling, methodologies, and organisational boundaries. The right candidate will bring both the rigour of a programme manager and the hands-on instincts of a delivery leader who thrives in complexity. You will be accountable for on-time, on-budget, quality delivery of this stream while adhering to governance standards being embedded across the programme. What you’ll be doing: - Own and manage the full Pay & Bill delivery portfolio, running multiple concurrent projects within the stream including integrations with multiple systems, data migration, expense management onboarding, leave management onboarding, invoice consolidation, currency conversion, and pay and bill automation. - Maintain a consolidated stream roadmap with clear milestones, critical path visibility, and phase-gate criteria aligned to the programme-level roadmap. - Define project structures for each workstream within Pay & Bill including scope, resource requirements, delivery approach, and success criteria, ensuring each project is set up to deliver before work begins. - Create, maintain, and track all detailed project plans including delivery, data migration, business readiness, communications, training, and testing, monitoring actuals against budget/planned throughout. - Manage competing priorities and resource contention across concurrent projects, making evidence-based decisions on sequencing, trade-offs, and escalation. - Produce regular reports and forecasts for the Group Programme Manager, highlighting variances, risks, and reforecast positions with clear explanations and proposed mitigations. - Produce weekly stream status reports across all active projects using standardised RAG formats, contributing to programme-level reporting. - Own and maintain the stream RAID log across all projects, escalating critical risks, issues, and dependencies with clear mitigation and resolution plans. - Represent Pay & Bill at governance forums, steerco, and architecture review boards, providing accurate delivery status across all concurrent projects. - Ensure all delivery artefacts plans, RAIDs, requirements, decisions, and meeting records are maintained and up to date. - Identify, map, and actively manage cross-stream and cross-project dependencies particularly with the CRM, integration/API, time and attendance, worker portal, and compliance onboarding streams. - Be the primary point of contact for Pay & Bill delivery with internal stakeholders. - Own the data migration project plan end-to-end covering discovery, profiling, cleansing, mapping, migration runs, reconciliation, sign-off, with clear entry and exit criteria at each stage. - Own delivery of the Pay & Bill Target Operating Model, ensuring design decisions are translated into actionable deliverables and that every project remains aligned to the agreed future-state operating model. - Ensure transition states are defined, sequenced, and built into project plans, covering people, process, roles, handoffs, and controls, not just technical change. - Ensure that integration decisions, workflow designs, and system configurations are evaluated against the agreed TOM before sign-off, challenging the team where proposals risk deviating from the target state or creating future operational or technical debt. - Own the change control process, assessing the impact of scope changes on cost, timeline, and dependencies before escalating to the Group Programme Manager for approval. - Own change impact assessments, ensuring operational implications are fully understood, communicated to affected stakeholders, and planned for ahead of each delivery phase. - Own business readiness across all Pay & Bill go-lives ensuring Finance, Payroll Operations, and Client Services are operationally prepared before any deployment is approved. - Define and enforce go/no-go criteria for each release, managing cut-over planning, parallel running where required, and rollback plans. - Own the hyper-care period post go-live, ensuring issues are triaged and resolved promptly and that formal operational handover to BAU is completed before each project is closed. - Lead the cross-functional Pay & Bill team across concurrent projects including Senior BA, developers, and testers, ensuring every project is resourced and structured to deliver. - Foster a culture of accountability, transparency, and continuous improvement across the stream. Qualifications - 10+ years' experience delivering complex technology programmes, with demonstrable experience running multiple concurrent projects within a single programme stream, ideally in workforce management, payroll, or financial services. - Demonstrable experience managing cross-team dependencies in multi-workstream programmes, particularly where teams operate across different delivery tooling and methodologies. - Strong command of both Agile and waterfall/hybrid delivery approaches, with the ability to apply the right methodology to each project within the stream. - Proven experience delivering data migration projects as part of a wider systems integration programme, understanding of data profiling, cleansing, mapping, migration execution, and reconciliation. - Experience with Azure DevOps; able to operate effectively across both and contribute to tooling standardisation across the programme. - Solid understanding of creating and maintaining plans, RAID management, dependency tracking, budget tracking and programme governance frameworks. Requirements - Working knowledge of payroll processing, time and attendance workflows, and invoicing, ideally in a global, multi-currency context. - Familiarity with expense management and leave management processes and their interaction with payroll and financial reporting. - Sufficient understanding of API-based integration architectures to manage technical dependencies and identify delivery risk. - Understanding of TOM design and business operating model change in the context of technology-led transformation. - Familiarity with the operational and regulatory complexity of global payroll, including multi-currency, multi-jurisdiction, and statutory compliance considerations is advantageous. - Understanding of workforce or staffing platform ecosystems is advantageous. Desirable - Agile, MSP, PMP, Prince2 Practitioner. - Exposure to global payroll, expense management, or leave management platforms. - Experience in staffing, managed services, or workforce solutions businesses. - Experience managing TOM design and transition in a technology-led transformation programme. Benefits - 25 days annual leave (increasing with service) + bank holidays - Pension - Health Assured - Life Assurance - Cycle to Work Scheme - Awards - Long Service Recognition - Spectrum life - Annual Pay Review - Employee Referral What You’ll Be Part Of This is a genuinely challenging and rewarding senior delivery role at the heart of a high-visibility, strategically important programme. You will have real accountability, real complexity, and real impact running multiple projects simultaneously, shaping how pay and bill operate globally, and helping to build a platform that will serve clients at scale. The role offers significant exposure to senior leadership, a modern and complex technology landscape, and the satisfaction of delivering something that directly underpins the company's global growth ambitions. What’s next? Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually. Company Description Brand: Workwel Territory: EMEA Location: United Kingdom, United Kingdom Salary: £95,000 - £105,000 Workplace: Remote Experience: Mid Hours: Mon – Fri 9:00 – 17:30

Business Analyst We’re hiring a Business Analyst II to support our product and development teams as we continue to mature our delivery capability, documentation standards and Agile practices. This is a hands‑on, delivery‑focused role, ideal for someone who enjoys bringing structure to evolving environments and making a visible impact. This role exists to enable greater focus and velocity across the product function. Currently, Product Owner responsibilities include significant business analysis activity; this position will take ownership of requirements, documentation and day‑to‑day analysis, allowing the Product Owner to focus on roadmap, prioritisation and stakeholder strategy. You will be joining a small, growing team as our primary Business Analyst, with real ownership and influence. This is a strong opportunity for someone ready to shape how business analysis is applied across the organisation, rather than joining an established BA team with layered hierarchy. What you’ll be doing: - Acting as the primary bridge between business stakeholders, operational teams and software developers. - Leading requirements elicitation, analysis and documentation across features and workflows. - Translating business needs into clear user stories, acceptance criteria and backlog‑ready deliverables. - Creating and maintaining process flows, system documentation and baseline artefacts. - Supporting backlog refinement, sprint planning and user acceptance testing (UAT). - Improving requirements clarity, documentation quality and sprint predictability. - Working daily with Product, Engineering and Operations to ensure shared understanding. - Helping to establish and formalise standards, templates and best practices for analysis and documentation. - Operating comfortably in ambiguous or under‑documented environments and bringing structure where it’s needed. - Contributing directly to increased development velocity and delivery confidence. This is not a Project Manager or Product Manager role — it is a core Business Analyst position with a strong delivery focus. We’d love to hear from someone that: - Has 2–5 years’ experience as a Business Analyst or brings strong transferable experience with a formal BA skillset. - Is comfortable working independently and taking ownership of end‑to‑end analysis activities. - Has strong written and verbal communication skills and produces clear, high‑quality documentation. - Enjoys organising messy, evolving or under‑documented systems. - Can explain complex processes clearly to both technical and non‑technical audiences. - Is proactive, pragmatic and confident influencing without formal authority. - Is comfortable being the sole BA in a small, growing team and helping establish foundational practices. - Is collaborative, adaptable and motivated by meaningful impact rather than rigid structures. - Understands Agile delivery environments and works effectively with product and engineering teams. What’s next? Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually. What we can offer you: - Contribution towards medical care with elective options for dental, vision, disability, and life insurance. - Generous PTO policy - If you think you’d be a good fit to join our team and take on this opportunity, we’d love to hear from you!! - Job Type: Full-time - Pay: $95,000- $105,000 DOE Annually Location : Remote, USA Salary : $95,000 - $105,000 Workplace : USA Experience : Mid Hours : Mon – Fri 9:00 – 18:00 ET

Workforce Experience Support Are you looking for a fully remote role, enjoy helping people, and thrive in a fast‑paced, customer‑focused environment? We’re looking for a Workforce Experience Support professional to join our Experience Team and play a key role in delivering an exceptional service to both workers and clients. You’ll be part of a global, solutions‑focused organisation operating in the HR and technology space, supporting workforce members throughout their entire lifecycle, from onboarding to offboarding. This is a highly collaborative role where your contribution, ideas and ownership are valued, and where you’ll have opportunities to grow within the business. PGC, a Workwell Company, is a global consulting business providing workforce management and Employer of Record services across all 50 U.S. states and Canada, managing payroll, tax, benefits, contracts, insurance and day‑to‑day HR operations. What you’ll be doing: - Providing high‑quality, timely and personable customer support to workers and clients via phone and email. - Responding to a wide range of queries across the worker lifecycle, from onboarding to offboarding. - Applying critical thinking and a solutions‑focused mindset to diagnose issues and resolve them effectively. - Navigating proprietary workforce management systems and external vendor platforms to support enquiries accurately. - Representing the company’s tone of voice, values and service standards in every interaction. - Building strong knowledge of employment services, the wider business and industry context. - Working collaboratively with internal teams to ensure a seamless end‑to‑end experience. - Contributing ideas to improve processes, service delivery and customer experience. - Supporting and strengthening internal culture through a team‑first approach. We’d love to hear from someone that: - Has 2+ years’ experience in Administration or Customer Success, ideally within HR, staffing or a SaaS environment. - Has experience working with customer support or ticketing systems. - Is highly organised, proactive and able to prioritise effectively in a busy environment. - Communicates clearly and confidently, with a calm, empathetic approach — even in challenging situations. - Pays excellent attention to detail and understands the importance of accuracy. - Enjoys learning, problem‑solving and explaining complex information in a simple way. - Is comfortable working fully remotely within set business hours and has a reliable home working setup. - Values collaboration, ownership and delivering a consistently positive experience. What’s next? Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually. What we can offer you: - Contribution towards medical care with elective options for dental, vision, disability, and life insurance. - Generous PTO policy – 15 days’ vacation time + 1-week sick/personal time off to be taken at your discretion. - If you think you’d be a good fit to join our team and take on this opportunity, we’d love to hear from you!! - Job Type: Full-time - Pay: $40,000- $43,000 annually Details: - Full-time, 40 hours per week. - Schedule: Monday – Friday 8:00 AM – 5:00 PM EST - Fully remote role - we do require that you have an adequate and reliable internet connection (ideally with a minimum of 50mbps/50mbps) and have a workspace/office set-up that is fully functioning, where you can work with without interruption and background disruptions. - While this is a fully remote role, this is not a role with flex hours as we do provide customer and administrative support to our clients during our standard business hours. Location : Remote, USA Salary : $40,000 - $43,000 Workplace : USA Experience : Mid Hours : Mon – Fri 8:00 – 17:00

About the Company Workwell Global is a leading Employer of Record (EOR) provider, helping businesses such as recruitment and staffing firms expand globally and scale contract books by handling employment, payroll, compliance, and HR services. Our mission is to help companies ‘hire talent, whoever and wherever in the world they are.’ Whilst achieving this we must continue to ensure full legal compliance in multiple jurisdictions. Role Overview The Staff Accountant supports the day-to-day accounting operations of the organization, with a primary focus on general ledger accuracy, month-end close activities, and account reconciliations. This role works closely with senior accountants and cross-functional partners to ensure timely, accurate financial reporting and compliance with company policies. Key Responsibilities General Ledger & Journal Entries - Prepare and post routine journal entries, including accruals, reclassifications, amortizations, payroll and benefits allocations, prepaid expenses, and fixed asset entries. - Update and maintain general ledger accounts to ensure all business transactions are recorded accurately and on time for financial reporting via Accounts Payable and Accounts Receivable functions. Month-End Close Support - Support the month-end close calendar by posting recurring and ad hoc journal entries. - Verify that journal entries balance and are posted to the correct accounts and cost centers. - Assist senior accountants with producing basic financial statements or trial balances. - Pull general ledger detail and help explain straightforward variances (e.g., changes in expenses month over month). Reconciliations & Error Resolution - Reconcile assigned balance sheet accounts (such as cash, prepaids, and basic accruals) by tying the general ledger to subledgers, bank statements, or supporting schedules. - Identify, research, and flag discrepancies in a timely manner. - Review journal entries for proper coding, descriptions, and supporting documentation. - Correct data-entry errors and prepare minor adjusting entries as needed. Cross-Functional & Audit Support - Work closely with Payroll to ensure subledger activity is accurately summarized and posted to the general ledger. - Respond to basic inquiries regarding transactions or account balances. - Assist with gathering documentation and support for audits and management reviews. Key Requirements - Bachelor’s degree in Accounting, Finance, or a related field (or equivalent experience). 1–3 years of accounting or general ledger experience preferred. - Experience with Sage or other ERP/accounting systems strongly preferred. - Proficiency in Microsoft Excel, including basic formulas and data review. - Strong attention to detail and ability to identify inconsistencies or errors. - Ability to manage multiple tasks and meet close deadlines. - Clear communication skills and willingness to collaborate across teams. Why Join Us? Be part of a fast-growing, innovative company transforming global employment solutions. Work with a dynamic and diverse team across multiple countries. Competitive salary, benefits, and opportunities for professional growth. Apply Now and take your career to the next level with Workwell Global. Location : Remote, USA Salary : $60,000 - $70,000 Workplace : USA Experience : Mid Hours : Mon – Fri 8:00 – 17:00