Whitecollars

• Manage customer conversations on WhatsApp with professionalism, empathy, and speed • Process customer orders accurately and ensure all required information is complete • Follow up with fulfillment and delivery partners regarding cancelled orders • Speak with customers to understand cancellation reasons and recover orders whenever possible • Maintain accurate customer and order records in shared Google Sheets • Make outbound calls to request product reviews and explore relevant upselling opportunities • Collect customer feedback to strengthen trust in the brands and improve customer experience • Moderate comments on social media advertisements while protecting a professional brand image • Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve

Role Description Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers. Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role. You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business. This is not a role where you simply respond to messages. You’ll help: - Recover cancelled orders - Identify upselling opportunities - Coordinate with delivery partners - Keep essential customer and order information accurate Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility. Qualifications - Lebanese national currently based in Lebanon - Native Arabic speaker with a very good command of both English and French - Previous customer service experience with e-commerce brands in Lebanon - Hands-on experience using Shopify - Comfortable working with CRM systems, Microsoft Excel, and Google Sheets Requirements - Manage customer conversations on WhatsApp with professionalism, empathy, and speed - Process customer orders accurately and ensure all required information is complete - Follow up with fulfillment and delivery partners regarding cancelled orders - Speak with customers to understand cancellation reasons and recover orders whenever possible - Maintain accurate customer and order records in shared Google Sheets - Make outbound calls to request product reviews and explore relevant upselling opportunities - Collect customer feedback that helps strengthen trust in the brands and improve the customer experience - Moderate comments on social media advertisements while protecting a professional brand image - Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve Benefits - Full-time opportunity with a base salary of $250 to $350 per month - Performance bonuses for orders completed above the defined target - Working hours are 9:00 AM to 6:00 PM, including a two-hour break - Clear progression path to Senior Customer Service or Head of Customer Service position - Opportunities to expand responsibilities across operations in Lebanon and the GCC - Meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership

About the RoleWe are hiring an elite, results-obsessed **Creative Strategist** to own end-to-end creative strategy for fast-scaling direct-to-consumer (DTC) skincare and cosmetics brands. This is not a role for someone who has "seen some success"; we are looking for a top-of-the-game operator who lives and breathes performance creative, knows exactly what makes an ad win, and can prove it with results. You will lead a team of editors, drive the full creative process from concept to execution, and be directly accountable for the performance of the creative you ship.

Role Description We are hiring an elite, results-obsessed Creative Strategist to own end-to-end creative strategy for fast-scaling direct-to-consumer (DTC) skincare and cosmetics brands. This is not a role for someone who has "seen some success"; we are looking for a top-of-the-game operator who lives and breathes performance creative, knows exactly what makes an ad win, and can prove it with results. You will lead a team of editors, drive the full creative process from concept to execution, and be directly accountable for the performance of the creative you ship. What You'll Do - Own end-to-end creative strategy across multiple ad formats (talking-head/"yapper" ads, UGC, AI-generated, animated, cartoon, and emerging formats). - Script and conceptualize creative for different formats, and adapt winning hooks and scripts across formats to maximize output. - Lead and direct a team of editors to a "picture-perfect" standard, with relentless follow-up until the output is exactly right. - Study competitors and top brands across niches (including outside skincare/health) and translate winning concepts into our client's market. - Find winning avatars, angles, and positioning; write aggressive, high-converting direct-response copy. - Ensure full funnel congruency between ads and landing pages. - Read and act on ad account metrics and KPIs: identify winners and losers, iterate quickly, and double down on what's working. - Work fast, test aggressively, and continuously improve based on data. Qualifications - Proven, verifiable track record as a Creative Strategist with prepared results and ads you can walk us through. - Deep command of direct-response copywriting and performance creative. - Strong understanding of funnels, offers, congruency, and attention-capture. - Fluency in reading ad account data, targets, and KPIs. - Experience working with ad accounts/startups where you had visibility into performance. - Leadership experience managing editors or creative teams. - Perfect written English and copywriting. - Strong understanding of Western culture, social media, and lingo; you know what resonates and how audiences talk. Non-Negotiables - Zero tolerance for sluggishness. You must be obsessive, proactive, and relentlessly follow up. - You ask questions, introduce new ideas, collaborate, and are never "backseat." - You're growth-oriented and here to win, not just a normal classic employee. Benefits - Highly competitive compensation package. - Uncapped performance bonus tied to a percentage of ad spend when targets are met. - Flexible working hours to accommodate your schedule and maximize productivity. - Fully remote setup, allowing you to work from anywhere in the world. - All candidates must demonstrate a strong understanding of Western culture and communication.

Role Description Every great product is built on quality—and every exceptional release starts with someone who refuses to let the details slip. If you thrive on uncovering edge cases, validating complex user journeys, and ensuring software performs exactly as intended, this opportunity was designed for you. Our client, an innovative SaaS company, is looking for a QA Engineer to take ownership of quality assurance for a key web-based platform during an exciting project-based engagement. This is a remote, one-time contract offering the opportunity to make a tangible impact on a live product, with the potential for future collaborations based on performance and upcoming projects. As the QA Engineer on this project, you'll play a critical role in ensuring that every feature released meets the highest standards of functionality, reliability, and usability. You'll work across complete product workflows, validating both customer-facing and administrative experiences while partnering closely with Product and Engineering teams to deliver confident, high-quality releases. Your work will directly influence product stability, customer satisfaction, and the overall success of the platform. What You'll Own - Execute comprehensive end-to-end, functional, regression, and exploratory testing across the platform. - Validate complete user journeys spanning both customer-facing and administrative experiences. - Design and maintain structured test cases, testing checklists, and detailed test scenarios. - Identify, reproduce, prioritize, and clearly document software defects with well-defined expected and actual results. - Verify bug fixes and perform regression testing to ensure new enhancements don't introduce unintended issues. - Collaborate closely with Product Managers, Engineers, and cross-functional stakeholders to clarify requirements and strengthen release quality. - Test complex workflows involving multiple user roles, permissions, and business processes. - Provide actionable feedback that enhances usability, functionality, and the overall user experience. - Help ensure every release meets quality expectations before deployment. Qualifications - 2–4 years of hands-on experience in Software Quality Assurance, primarily within web applications. - Strong expertise in end-to-end, functional, regression, and exploratory testing methodologies. - The ability to create clear, structured test scenarios, comprehensive test cases, and detailed bug reports. - Exceptional attention to detail with a methodical approach to problem-solving. - Experience testing platforms that include multiple workflows, user roles, permissions, and interconnected features. - Confidence evaluating both individual features and complete business processes from an end-user perspective. - Familiarity with API testing and a solid understanding of backend systems and integrations. - Strong communication skills and the ability to collaborate effectively within cross-functional Agile teams. - Experience working in fast-paced product environments where quality and speed go hand in hand. Requirements - Experience with tools such as Jira, TestRail, Azure DevOps, or similar testing platforms. - Exposure to browser developer tools, REST APIs, or automation testing frameworks. Benefits - The opportunity to own quality assurance for a meaningful SaaS product. - Close collaboration with experienced Product and Engineering teams. - Exposure to complex user workflows and modern web application testing. - A fully remote, project-based engagement offering flexibility and meaningful technical impact. - The possibility of future project-based collaborations based on your performance and business needs. Engagement Details - Position: QA Engineer - Industry: SaaS - Employment Type: Contract – One-Time Project-Based Engagement - Location: Egypt (Remote) Ready to Make Quality Your Signature? If you're passionate about delivering exceptional software experiences, enjoy solving complex testing challenges, and want your work to have a direct impact on product success, we'd love to hear from you. Apply today and help deliver AI Solutions that users can trust from the very first click.

• Manage the full recruitment lifecycle across multiple vacancies, from intake and sourcing through shortlist, interview coordination, and offer stage • Work directly with international clients to understand hiring needs, clarify role expectations, and align on delivery priorities • Build strong, relevant pipelines of qualified candidates using effective sourcing, screening, and outreach methods • Conduct structured interviews and candidate assessments to evaluate quality, fit, communication, and readiness • Present strong shortlists, not just profiles, backed by clear judgment and useful hiring insight • Maintain strong momentum across active roles, follow-ups, and hiring stages so delivery stays organized and timely • Represent Whitecollars professionally in every client and candidate interaction • Contribute to a positive, credible candidate experience that strengthens both client trust and employer brand • Identify risks early, surface blockers quickly, and take ownership of keeping roles moving

• Develop, launch, and manage paid media campaigns across Google Ads, Meta, LinkedIn, TikTok, display, and other relevant channels • Build full-funnel strategies covering awareness, retargeting, lead generation, and conversion objectives • Manage budgets with a strong focus on ROI, ROAS, efficiency, and scaling opportunities • Monitor performance closely and optimize campaigns based on data, business priorities, and commercial impact • Build smart audience strategies using segmentation, targeting logic, and platform insights • Run structured A/B tests across creatives, audiences, offers, and messaging to improve results continuously • Track and interpret key metrics such as CAC, LTV, CTR, CPL, conversion rate, and ROAS • Use tools such as Google Analytics, Meta Insights, and attribution platforms to produce clear recommendations • Work closely with creative, content, SEO, and sales teams to ensure campaign execution is aligned across functions • Support both e-commerce and B2B growth initiatives through performance-driven campaign management • Stay current on platform changes, audience behavior, and market trends to maintain a competitive edge

• Write, edit, and prepare high-quality content with the support of AI tools and content creation platforms • Upload, update, and manage content on the company website with strong attention to structure, formatting, and consistency • Format, publish, and maintain blog articles, landing pages, and website pages • Manage and schedule content across social media platforms in a timely and organized way • Conduct research to support content creation, campaign ideas, and broader marketing initiatives • Help transform marketing ideas and direction into ready-to-publish content and execution-ready assets • Review content for quality, clarity, accuracy, and alignment with the Whitecollars brand • Use AI tools to improve productivity, strengthen outputs, and speed up workflows without compromising quality • Support the execution of ongoing marketing projects and priorities across the business • Coordinate with internal teams and external stakeholders to keep work moving and deadlines under control • Stay up to date on digital marketing trends, content best practices, and emerging AI tools that can improve execution

• Drive North American growth by building and converting a strong pipeline of strategic enterprise and public sector opportunities. • Win new logo customers across our client's target markets. • Establish executive-level relationships with key industry stakeholders and decision-makers. • Position our client as a trusted advisor and market leader in fleet electrification. • Identify long-term growth opportunities within strategic customer accounts. • Contribute market intelligence and customer insights that strengthen our client's products, services, and go-to-market strategy. • Develop and execute account-based growth strategies across North America. • Identify, qualify, and pursue high-value opportunities across transit, government, utility, municipal, airport, port, and commercial fleet sectors. • Build and maintain a robust pipeline of strategic opportunities aligned with company growth objectives. • Establish relationships with executive sponsors, operational leaders, fleet managers, infrastructure teams, procurement stakeholders, and strategic partners. • Generate opportunities through direct outreach, industry engagement, referrals, partnerships, and market presence. • Lead the full sales lifecycle from initial engagement through contract execution. • Navigate complex procurement, tender, RFP, RFQ, and public sector purchasing processes. • Develop compelling business cases and value propositions tailored to customer needs. • Coordinate internal resources to support solution design, demonstrations, pricing, commercial proposals, and contract negotiations. • Manage complex multi-stakeholder sales cycles with professionalism and persistence. • Consistently advance opportunities and maintain forecast accuracy. • Act as the executive relationship owner for key strategic accounts. • Maintain senior stakeholder relationships following contract execution. • Identify opportunities for expansion across software, advisory, planning, charging, operations, and managed service offerings. • Partner closely with Customer Success, Advisory, Product, and Delivery teams to ensure customer outcomes are achieved. • Support reference development, case studies, and long-term customer advocacy. • Represent our client at industry conferences, events, working groups, and customer forums. • Maintain deep understanding of industry trends, policy developments, funding programs, procurement frameworks, and emerging market opportunities. • Develop relationships across the fleet electrification ecosystem, including operators, agencies, utilities, OEMs, consultants, and infrastructure providers. • Strengthen our client's market presence and reputation across North America. • Work closely with Product, Engineering, Advisory, Marketing, Customer Success, and Leadership teams. • Provide structured customer and market feedback to support product strategy and innovation. • Contribute to strategic planning, market prioritisation, and revenue forecasting. • Support the development of scalable sales processes and best practices.

• Manage end-to-end recruitment execution for assigned roles • Source candidates using multiple channels, including job boards, LinkedIn, social media, and referrals. • Conduct initial candidate screening and shortlisting based on job requirements. • Conduct interviews and assess candidate suitability • Maintain regular communication with candidates throughout the recruitment process. • Provide timely updates and feedback to candidates, ensuring a positive candidate experience. • Maintain accurate records of candidates, interviews, and recruitment activities in the ATS or internal system. • Act as the primary point of contact for career services clients • Conduct introductory meetings to understand client goals, preferences, and job target • Build strong rapport and trust with clients through regular follow-ups and proactive updates • Serve as a strategic guide, providing a personalized job search roadmap • Ensure clients feel supported throughout the process, including updates on applications, interviews, and next steps. • Optimize CVs/resumes and LinkedIn profiles for maximum visibility. • Apply for roles on behalf of clients to help secure interviews. • Conduct mock interviews to prepare clients effectively. • Provide coaching and feedback to enhance interview performance