Wallenius Wilhelmsen

Role Description We are seeking a VP GBS People to build and lead our global People service organisation within Global Business Services. Reporting to the SVP Global Business Services, with a dotted reporting line to the Chief People & Corporate Affairs Officer, you will shape the operating model, transition and scale in-scope Hire-to-Retire services, and ensure reliable, compliant, and high-quality service delivery for employees, managers, and the business. The role is part of the GBS Leadership Team and the extended People Leadership Team. - Lead the stand-up and maturation of the GBS People organisation, including service scope, operating model, governance, and ways of working. - Lead a geographically distributed team across our shared service centres and local delivery roles, building strong capability, alignment, and service excellence across locations. - Own global operational delivery across in-scope Hire-to-Retire services, ensuring quality, compliance, consistency, and service performance. - Build and develop a high-performing service organisation with strong leadership, capability, and customer focus. - Establish and track service measures, including SLAs, KPIs, controls, and governance routines. - Drive standardisation, continuous improvement, automation, and digital enablement across People services. - Translate People strategy, globally defined processes, and policies into scalable day-to-day service delivery. - Partner closely with People leadership, specialist People teams, SPBPs, and business stakeholders to ensure effective handoffs and a strong employee and manager experience. - Balance global standardisation with local or business-specific contextualisation where needed to meet internal customer needs. - Manage risk, escalations, and operational issues while supporting longer-term transformation and capability building. - Contribute to the wider development of GBS as a company-wide operating model and leadership team. Qualifications - Extensive leadership experience in People operations, shared services, and/or GBS environments, including accountability for large-scale service delivery. - Strong experience in Hire-to-Retire operations, service management, transformation, and operating model development. - Proven ability to build and lead high-performing teams through change, scale, and continuous improvement. - Strong stakeholder leadership skills and the ability to operate effectively across GBS, the People Function, and the business. - Experience working in global, matrixed organisations with complex interfaces and governance requirements. - Strong understanding of standardisation, process improvement, innovation, automation, and digital service delivery. - Experience with People technology platforms such as Workday. Job Location This is a global role, so you can be based in any of our locations worldwide. Department Global Business Services Reports to Senior Vice President Global Business Services Last application date 01 August 2026 Company Description Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics. - We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. - Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. - We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. - Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future. Our Commitment to Equal Opportunities We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities. Please note that due to summer holidays, the recruitment process will commence after the application deadline on 1 August. We appreciate your patience and look forward to reviewing all applications thereafter.

Role Description We are seeking a VP GBS Customer Admin & Operation to build and lead in scope Quote-to-Cash operations, to ensure reliable and consistent service delivery across all in-scope processes. The role will shape operating model, service scope, governance, and ways of working within GBS. It translates globally defined strategy, processes, and policies into scalable day-to-day operations, while driving service quality, continuous improvement, innovation and digital delivery. Reporting to the SVP Global Business Services, the role is part of the GBS leadership team. - Lead WalWil GBS Customer Admin & Operation teams globally - Lead relevant Customer Admin & Operation teams across current and future GBS delivery locations as the model matures. - Take an active part in shaping GBS overall Operating model including Service Desk & Portal, Governance, Service management etc. - May include selected Customer Admin and transaction-related processes as scope is confirmed and review future service areas that could be assessed as part of the continued design work within Quote-To-Cash. - Participate in joint working groups on related subjects (Customs, Safety & Security, Digitalization…) - Ensure teams work in compliance with WalWil terms and conditions, legal limitations, and other processes to prevent risk exposure. - Responsible for ensuring compliance with international trade regulations and customs laws across all locations where we operate. - Manage Service Development with focus on process & system specialists, Automation, continuous improvement, analytics & data and digital (CDO & DDO) alignment. - Identify opportunities to streamline processes, enhance efficiency and utilize automation. - Guide team to work together as one, no barriers from borders. - Track and report key performance measures. Communicate metrics to relevant stakeholders to highlight issues, identify root causes, and solve in conjunction with other functional process owners. - Ensure implementation of global policies and processes. - Manage and develop highly engaged team. Qualifications - Extensive leadership experience in shared services, and/or GBS environments, including accountability for large-scale service delivery - Strong operational experience in Quote-To-Cash (finance) services - Stakeholder management, since this role is highly engaged on the BU and Customer side. - Experience in leading large international teams, with customer orientation / mindset and intercultural competency. - Experienced from transformational project management, with proven experience from similar role and/or leadership positions - Strong team-builder, collaborator and motivator, engaged, enthusiastic and a doer - Experience from process improvement/business process reengineering - Experience of managing organizational restructuring and change processes - Solid experience in performance management, KPI’s and OKR methodologies - Strong communication and facilitation skills - Ability to identify and address problems and challenges “intuitively” - Good knowledge in Service Management like Incident & Problem management, LEAN, 6Sigma etc - Good Digital & AI understanding - Good understanding of platforms and technology platforms such as ERP etc is an advantage Requirements - This is a global role, so you can be based in any of our locations worldwide - Department: Global Business Services - Reports to: Senior Vice President Global Business Services - Last application date: 01 August 2026 Company Description Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics. - We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. - Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. - We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. - Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future.