Vivecti Group

• Independently lead consulting projects to optimize operating costs and revenues with the goal of sustainably improving the profitability of partner hospitals • Plan, manage and coordinate projects in the medical area, e.g., public tenders under the VgV and cross-functional projects within hospitals • Facilitate workshops with managing directors, heads of finance, chief physicians, and medical and nursing decision-makers • Support and further develop expert networks in collaboration with hospitals and industry partners • Support the procurement department and work closely with contracted suppliers • Deliver professional project management including communication, documentation, and the refinement of templates and standards within your area of responsibility • Actively shape and further develop the consulting portfolio taking into account current regulatory, economic and market-specific developments (e.g., expansion of outpatient care, hospital reform and sustainability)

• Technical initial qualification and analysis of incoming tickets (1st-level support), including assessment of error messages, process logic and system behavior • Independent handling of technical customer inquiries in the Cockpit (SaaS): from functional questions to reproducing technical issues • Close collaboration with departments such as Product Development, Professional Services and Engineering, especially for technical clarifications • Support during Post-GoLive by taking over customers' technical follow-up questions and coordinating with PS teams • Monitoring technical support KPIs and deriving optimization measures • Contributing to ticket system automation: workflows, routing, classification logic • Working on the AI bot: structuring technical content, creating and maintaining relevant knowledge entries • Maintaining the knowledge base (technical FAQs, guides, troubleshooting steps) • Participating in workshops to further develop our technical support processes

• You will support our team in an engaging mix of finance, administration, web design and customer communication: • You check and record incoming invoices, ensuring smooth accounting processes. • You assist customers with billing questions and work with them to find solutions. • You manage the dunning mailbox and maintain oversight of outstanding items. • You maintain contract data carefully and conscientiously. • You support our web design team in maintaining and further developing our website in Webflow. • You help organize and carry out trade shows. • You support customer service and actively participate in customer acquisition. • You pitch in with general administrative tasks and are a reliable support for the team.

• Technical overall responsibility for the continued development of the product — across architecture, data model, backend, frontend and interfaces • Refactoring of the legacy stack: You analyze the existing codebase, define a target architecture and drive a stepwise, risk-aware migration toward cloud-native, modular services and well-defined APIs — pragmatic and without a big-bang approach • Advancement of the AI-based development process: You establish and scale the use of AI tools across the entire SDLC (coding assistance, code review, test generation, documentation) and make AI-supported workflows the team standard • Product roadmap for multiple global markets: Together with Product Management, you translate market- and region-specific requirements into a consistent, technically feasible roadmap — making clear trade-offs between localization, standardization and time-to-market • Hiring, coaching and development of a lean, high-performing engineering team: You recruit the right engineers, actively develop them, set standards and get the most out of a small setup • Delivery excellence: Establish scalable development processes (CI/CD, automated testing, observability, incident management) and reliably dependable releases • Close collaboration with executive management, Business Development, Product Management, Customer Success and international stakeholders — you translate strategic and commercial goals into viable technical solutions • Ensuring platform stability, security, data protection and compliance in a highly regulated environment • Applying AI-supported methods within the product as well (e.g., data enrichment, classification, decision support) • Active contribution to the group-wide tech strategy of the Vivecti Group: API harmonization, shared data models, cross-entity initiatives and tech due diligence for new acquisitions

• Analyse und Weiterentwicklung unserer bestehenden Systemlandschaft sowie Erarbeitung einer zukunftsfähigen Architektur – Schritt für Schritt mit modernen Frameworks, Tools, Cloud-Ansätzen und KI-gestützten Entwicklungswerkzeugen. • Design und Implementierung robuster Backend-Komponenten und APIs inkl. sauberer Dokumentation und nachhaltiger Codebasis. • Migration von On-Premise-Lösungen hin zu einer skalierbaren Cloud-Architektur. • Nutzung von Generative-AI-Tools für Code-Generierung, Refactoring, Testfall-Erstellung und Dokumentation. • Frühes Erkennen technischer Herausforderungen und Entwickeln effizienter, kreativer Lösungen. • Technische Diskussionen und Architekturentscheidungen im Team vorantreiben – mit Fokus auf Kundennutzen und Qualität. • Durchführung von Code Reviews, Performance-Optimierungen sowie Ursachenanalyse bei Bugs und Stabilitätsproblemen – inklusive Konzeptentwicklung zur nachhaltigen Verbesserung. • Optimierung und Pflege unserer MySQL-Datenbanken für maximale Performance und Wartbarkeit.

• You manage the entire sales process — from initial contact and needs assessment to a successful close — and ensure clear and reliable communication with colleagues and clients • You present and sell our consultative services and software solutions convincingly to decision-makers, acting professionally and confidently • You proactively approach potential clients, strategically expand our network, and pursue your sales targets with persistence and a structured approach • You continuously monitor your sales market, analyze opportunities and potentials, and derive well-founded decisions for your region • You maintain existing references and develop them strategically — sustainable, long-term customer relationships are a high priority for you • You conduct market and competitor analyses and derive concrete measures to further develop our sales activities • You develop differentiated and effective sales strategies for various target groups and business types and implement them purposefully

• Implementation of the Vivecti Group's automation strategy • Identifying and prioritizing automation opportunities • End-to-end delivery from process analysis and tool selection through to implementation • Development of AI-based solutions • Managing external partners and internal teams • Quantifying effects and regular reporting to C-level • Establishing standards for project governance, prioritization, and delivery