Viva Talent

• Manage a portfolio of customer accounts end‑to‑end, including onboarding, relationship development, retention, and growth. • Drive company growth through securing renewals, expansions, and mitigating churn risk. • Directly manage and develop a team of Executive Assistants and Recruitment Coordinators, ensuring strong performance and accountability. • Coach, provide feedback, and address performance to build a high-ownership culture. • Monitor customer health and revenue metrics (NRR) to drive decisions. • Use CRM tools (HubSpot preferred) to track account performance. • Collaborate cross-functionally to improve customer outcomes and experience.

• Build marketing-generated pipeline for the sales team - focusing on qualified opportunities, not just lead volume • Execute and iterate on the demand generation strategy through campaigns, experiments, and funnel initiatives • Plan, launch, and optimize multi-channel campaigns (LinkedIn, email, paid, etc.) to drive pipeline volume and quality • Own conversion rate optimization across the funnel (website, landing pages, demo flows) • Analyze the buyer journey and identify drop-offs from traffic → lead → meeting → pipeline • Build and improve commercial / high-intent pages that drive conversion (not just educational content) • Track, analyze, and report on demand generation performance to drive better outcomes • Use funnel metrics to model performance and guide decisions (inputs → outputs)

• Be a Strategic Partner – Support up to 3 executives. Anticipate needs, solve problems, and keep them focused on what matters most. • Administrative Support – Manage calendars, emails, meetings, expenses, travel, and team engagement to keep everything running smoothly. • Operational Support – Support internal projects, reporting, process improvements, and workflow optimization. • Use Your Voice & Take Initiative – Speak up, offer solutions, and spot problems before they surface. • Drive Business Impact – Every task you complete and every idea you share helps executives save time, clear roadblocks, and grow their companies.

• Improve candidate experience: Identify opportunities to improve the hiring journey and contribute to initiatives that enhance candidate touchpoints across communications, interview stages, and candidate resources. • Review and screen candidate applications • Drive sourcing, referral, and outreach initiatives that keep our candidate pipeline strong. • Run interviews, including our group interview called ☕️ Cafe con Viva • Keep our recruiting data and ATS organized • Identify bottlenecks and contribute to improvements in workflows, tools, and automation - brownie points if you love AI and Automation • Collaborate with our People, Sales and Customer Success teams

• Being a Strategic Partner – Support up to 3 executives. Anticipate needs, solve problems, and keep them focused on what matters most. • Administrative Support – Manage calendars, emails, meetings, expenses, travel, and team engagement to keep everything running smoothly. • Operational Support – Support internal projects, reporting, process improvements, and workflow optimization. • Use Your Voice & Take Initiative – Speak up, offer solutions, and spot problems before they surface. • Drive Business Impact – Every task you complete and every idea you share helps executives save time, clear roadblocks, and grow their companies.