VisibleThread

• Cloud Deployment and Operations Support • Assist customers and internal teams with the deployment and configuration of VisibleThread solutions within their private cloud and secure AWS/Cloud Enclave environments. • Provide Tier 2/3 operational support for cloud-hosted environments, focusing on the underlying infrastructure, including virtual machines (Linux), networking (VPC, security groups, routing), security (WAF) and storage. • Monitor system health, performance, and security posture of deployed instances, performing routine maintenance, patching, and upgrades in coordination with customer schedules. • Utilize Infrastructure As Code tools and scripting to streamline deployment and recurring maintenance tasks. • Customer and Technical Support • Serve as a primary technical point of contact for customer support tickets related to cloud deployment, application access, performance, and security settings. • Provide clear, professional, and compliant guidance to customers on best practices for operating VisibleThread in their secure, CUI-handling environments. • Create and maintain comprehensive technical documentation, knowledge base articles, and runbooks for common deployment scenarios, troubleshooting steps, and security compliance procedures. • Collaborate closely with VisibleThread's Engineering and Customer Success teams to ensure complex issues are resolved quickly and effectively. • Security and Compliance • Ensure all support and deployment activities strictly adhere to security policies and compliance requirements associated with handling CUI data (e.g., access control, encryption standards, logging). • Administer and troubleshoot user access, identity management (e.g., Active Directory/Azure AD integration), and security protocols within the customer's cloud instance. • Assist customers in preparing for compliance audits by providing data and evidence related to the security posture and configuration of the VisibleThread deployment.

VisibleThread is seeking a highly motivated and experienced IT Support Contractor to focus on the deployment, operations, and customer support of our solutions within highly secure, compliant cloud environments. This critical, customer-facing role will specialize in our private cloud and AWS GovCloud deployments, which are specifically designed to handle Controlled Unclassified Information (CUI). The ideal candidate has a strong background in IT support, cloud infrastructure (especially AWS), and a solid understanding of government compliance frameworks (e.g., NIST SP 800-171, CMMC). Key Responsibilities 1. Cloud Deployment and Operations Support - Deployment: Assist customers and internal teams with the technical deployment and configuration of VisibleThread solutions within their private cloud and secure AWS/Cloud Enclave environments. - Infrastructure Troubleshooting: Provide Tier 2/3 operational support for cloud-hosted environments, focusing on the underlying infrastructure, including virtual machines (Linux), networking (VPC, security groups, routing), security (WAF) and storage. - Monitoring and Maintenance: Monitor system health, performance, and security posture of deployed instances, performing routine maintenance, patching, and upgrades in coordination with customer schedules. - Automation: Utilize Infrastrucutre As Code tools and scripting to streamline deployment and recurring maintenance tasks. 2. Customer and Technical Support - Incident Resolution: Serve as a primary technical point of contact for customer support tickets related to cloud deployment, application access, performance, and security settings. - Customer Guidance: Provide clear, professional, and compliant guidance to customers on best practices for operating VisibleThread in their secure, CUI-handling environments. - Documentation: Create and maintain comprehensive technical documentation, knowledge base articles, and runbooks for common deployment scenarios, troubleshooting steps, and security compliance procedures. - Escalation: Collaborate closely with VisibleThread's Engineering and Customer Success teams to ensure complex issues are resolved quickly and effectively. 3. Security and Compliance - CUI/Security Focus: Ensure all support and deployment activities strictly adhere to security policies and compliance requirements associated with handling CUI data (e.g., access control, encryption standards, logging). - Access Management: Administer and troubleshoot user access, identity management (e.g., Active Directory/Azure AD integration), and security protocols within the customer's cloud instance. - Audit Support: Assist customers in preparing for compliance audits by providing data and evidence related to the security posture and configuration of the VisibleThread deployment.

- **Event Ownership:** Lead the strategy and execution for all US physical events, including major trade shows, executive forums, and intimate customer roadshows. You’ll handle everything from booth selection to on-site setup. - **Digital Partnerships:** Manage and own our online US sponsorships. You will identify key partners and ensure our digital presence is maximized across industry-specific forums and platforms. - **Webinar Hosting & Support:** Act as a key stakeholder for our US webinar program. This includes coordinating speakers, managing the technical backend, and frequently hosting or moderating sessions. - **Sales & CS Collaboration:** Work hand-in-hand with our Sales and CS teams to promote upcoming activities. You will own the "pre-event buzz" and the "post-event hustle," ensuring leads are nurtured and follow-ups are executed flawlessly. - **Financial Stewardship:** Take full responsibility for the event budget, including vendor negotiations, processing invoices, and meticulous tracking of receipts and expenses. - **Vendor Management:** Source and manage relationships with printers, booth builders, and venue coordinators to ensure everything arrives on time and on brand.

Travel: Frequent (US-wide) About Us VisibleThread is a growing technology business that is expanding at a rapid rate. Our RFP Intelligence Platform changes the way organizations do business by reducing risk, improving efficiencies and ensuring compliance. Our solutions are Enterprise built and some of our major customers include Boeing, Lockheed Martin, and the Canadian Government, to name but a few. Our Team We hire energetic, creative, and passionate people who can work together to drive serious value for our customers. A career with VisibleThread is both rewarding and challenging. We are a fun team, with a flat structure and we offer fantastic career development opportunities to grow within our organization as we expand. The Role We are looking for a high-impact Field Marketing Specialist to be the face and force behind our US presence. You will own the end-to-end execution of our physical events, trade shows, and digital partnerships. This is not just a "behind the scenes" role—you will collaborate closely with Sales and Customer Success (CS) to turn every event into a growth engine for VisibleThread. You are part project manager, part brand ambassador, and part strategist. Typical Day-to-Day Responsibilities: - Event Ownership: Lead the strategy and execution for all US physical events, including major trade shows, executive forums, and intimate customer roadshows. You’ll handle everything from booth selection to on-site setup. - Digital Partnerships: Manage and own our online US sponsorships. You will identify key partners and ensure our digital presence is maximized across industry-specific forums and platforms. - Webinar Hosting & Support: Act as a key stakeholder for our US webinar program. This includes coordinating speakers, managing the technical backend, and frequently hosting or moderating sessions. - Sales & CS Collaboration: Work hand-in-hand with our Sales and CS teams to promote upcoming activities. You will own the "pre-event buzz" and the "post-event hustle," ensuring leads are nurtured and follow-ups are executed flawlessly. - Financial Stewardship: Take full responsibility for the event budget, including vendor negotiations, processing invoices, and meticulous tracking of receipts and expenses. - Vendor Management: Source and manage relationships with printers, booth builders, and venue coordinators to ensure everything arrives on time and on brand.