Vesta Software Group

• Actively collaborate with stakeholders to define requirements and recommend scalable system solutions meeting business needs • Perform hands-on configuration, testing, and documentation of Workday solutions to implement new functionality and enhancements based on business and regional requirement • Identify, analyze, and troubleshoot complex system issues and defects • Provide day to day Workday system support for a global userbase, including ticket resolution, audits, data uploads (EIBs) • Develop dashboards and advanced, matrix and composite reports that address business needs • Continuously identify opportunities to enhance and optimize processes within and outside the system using Workday capabilities • Stay current on new system features, updates and best practices and share insights with the team to facilitate continuous improvement • Create and deliver system training tools (i.e. process documentations, training sessions, communications)

• Actively collaborate with stakeholders to define requirements and recommend scalable system solutions meeting business needs • Perform hands-on configuration, testing, and documentation of Workday solutions to implement new functionality and enhancements based on business and regional requirement • Identify, analyze, and troubleshoot complex system issues and defects • Provide day to day Workday system support for a global userbase, including ticket resolution, audits, data uploads (EIBs) • Develop dashboards and advanced, matrix and composite reports that address business needs • Continuously identify opportunities to enhance and optimize processes within and outside the system using Workday capabilities • Stay current on new system features, updates and best practices and share insights with the team to facilitate continuous improvement • Create and deliver system training tools (i.e. process documentations, training sessions, communications)

• Line manage members of the Management Accountant team • Guiding, leading and developing direct reports with an emphasis on mentoring and strengthening the team • Produce timely and reliable monthly management accounts to tight deadlines for a selection of Vesta companies • Identify and investigate variances against benchmarks, provide analysis of differences, and explore potential problems with non-financial department heads • Take the lead on various projects, including process and system improvements • Update Excel-based reconciliation / support packs for all Balance Sheet accounts • Support and challenge the business heads with the Group’s Quarterly Strategic Review process (forecasting) • Prepare periodic financial statements and supporting schedules, tax computations and cash flow forecasts • Interpret and communicate financial data to non-financial managers, advise on the business impact and make appropriate recommendations • Involvement in on-going process development and transformation projects to improve business efficiency and profitability • Developing a continuous improvement framework to ensure efficiencies are rolled out and adopted by all team members and the wider organization where appropriate • Act as a Business Partner within all aspects of the role • Capture data and analysis to provide support to business decision making • Prepare quarterly VAT returns and Corporation tax packs • Contribute to the success of the overall corporate strategy • Support / assist with acquisition related activity including integration of people, systems and processes and acquisition accounting entries

• This role is responsible for leading and delivering critical business and operational projects across the VMS payments ecosystem. • Manage multiple concurrent workstreams, coordinate internal and external stakeholders, and ensure projects are delivered efficiently, compliantly, and commercially successfully. • Play a key role in scaling our PayFac proposition by driving merchant migrations, onboarding reseller partners, managing operational and compliance initiatives, and coordinating the delivery of new payment technologies and capabilities. • Lead migration projects moving merchants from third-party acquirers onto the VMS PayFac platform. • Manage end-to-end migration workstreams across operations, compliance, technical integration, onboarding, and customer communication. • Coordinate stakeholders to ensure smooth migration experiences with minimal disruption to merchants. • Track migration performance, timelines, risks, and commercial outcomes. • Support the optimisation of onboarding, underwriting, and activation processes to accelerate merchant conversion. • Manage the onboarding and integration of new reseller and software partners into the VMS payments ecosystem. • Coordinate technical, commercial, operational, and go-to-market workstreams to ensure successful launches. • Act as the central point of coordination between internal teams, external partners, and third-party vendors. • Ensure partners are operationally ready to successfully launch and scale payment offerings. • Drive project plans, timelines, dependency management, and stakeholder reporting throughout the integration lifecycle. • Lead internal operational and compliance-related initiatives.

• Responsible for selling Software, Hardware and Services • Ensure sales targets are met or exceeded • Generate sales through direct selling to client base • Conduct sales campaigns and networking • Maintain and develop CRM database • Assist with lead generation activities • Manage lead through to sales conversion • Respond to and follow up all sales enquiries • Present Company solutions accurately • Handle objections and alleviate risks from sales opportunities • Prepare and present quotations/proposals • Negotiate and close sales opportunities

• Account management of and upselling to a group of Key Accounts in a target region • Providing excellent customer service to clients over the phone and in person • Develop and maintain a sales pipeline of sufficient size to achieve agreed sales targets, through lead acquisition both directly and alongside the marketing function. • Record and manage all opportunities in SalesForce • Maintain an in-depth knowledge of the Company’s product portfolio and awareness of competitor products • Maintaining an awareness of industry trends, particularly within the University and Further Education sector • Support in the acquisition of new logo Further Education business from the competition • Establish and maintain strategic relationships, alliances, and networks within the industry as well as with other key stakeholders to generate sales leads • Attend industry events as required from time to time • Assist Finance with Billing and Invoice queries.

• Responsible for growing and driving the commercial and customer success of the Nova programme. • Focus on long-term relationships rather than short-term sales. • Work closely with senior stakeholders to understand their goals, challenges, and identify opportunities. • Act as the commercial lead for Nova building a portfolio of high-value accounts and prospects. • Drive growth in the UK while collaborating internally to deliver value to Gladstone customers. • Build strong, trusted relationships with senior decision-makers including C-Suite, Heads of Service, and Directors. • Develop and maintain clear account plans that align customer objectives with Nova as a platform-level AI solution. • Build pipeline and market penetration in targeted strategic accounts within the leisure industry base. • Identify and convert opportunities for upsell, cross-sell, and solution expansion across existing accounts. • Forecast account revenue accurately and contribute to overall business growth targets. • Position Gladstone as a solution partner that connects insight into action.

• Actively collaborate with stakeholders to define requirements and recommend scalable system solutions meeting business needs • Perform hands-on configuration, testing, and documentation of Workday solutions to implement new functionality and enhancements based on business and regional requirement • Identify, analyze, and troubleshoot complex system issues and defects • Provide day to day Workday system support for a global userbase, including ticket resolution, audits, data uploads (EIBs) • Develop dashboards and advanced, matrix and composite reports that address business needs • Continuously identify opportunities to enhance and optimize processes within and outside the system using Workday capabilities • Stay current on new system features, updates and best practices and share insights with the team to facilitate continuous improvement • Create and deliver system training tools (i.e. process documentations, training sessions, communications)

• Own and drive double-digit revenue growth across both businesses, maintaining and extending the commercial momentum already established • Lead the recruitment of a permanent CRO in partnership with the Group Leader as an early priority, ensuring commercial leadership is strong, permanent, and aligned to the direction you set • Ensure the transition to a product-driven model accelerates revenue rather than distracts from it: new capability should open new commercial conversations, improve retention, and justify better pricing • Maintain close oversight of key accounts, commercial pipeline, and revenue quality across the portfolio • Identify and pursue new commercial opportunities, including adjacent markets, product extensions, and partnerships aligned with the group's AI-first direction • Ensure pricing strategy reflects the value the business delivers, and that commercial discipline is applied consistently across both customer acquisition and retention • Drive meaningful margin improvement across the portfolio, treating product and technology investment as the lever to get there sustainably • Lead cost-to-serve reduction, with a clear line of sight between product capability improvements and operational efficiency gains • Ensure every significant product investment has a commercial outcome attached to it, and hold the senior leadership team to account against those outcomes • Apply commercial rigour to pricing, customer segmentation, and unit economics across both businesses, ensuring the product roadmap and the commercial model are properly aligned • Lead the business's move to a product-driven operating model with genuine conviction: product capability drives growth strategy, not the other way around • Champion AI-first thinking across the business, embedded into product development, operational efficiency, and commercial decision-making, not confined to a pilot programme • Hold the senior leadership team accountable for translating product and technology investment into measurable commercial outcomes • Engage deeply enough with product and technology direction to challenge quality and prioritisation without running the functions: know what good looks like, and say so when it falls short • Operating in FCA-regulated markets is not a constraint on this business. It is part of what makes the customer relationships sticky, the barriers to entry real, and the competitive moat defensible. • Hold executive accountability for the regulatory and compliance framework across both businesses, ensuring it is robust, current, and genuinely embedded in how the business operates day to day • Work closely with the Head of Compliance and MLRO, acting as the senior executive sponsor for regulated activities and maintaining a clear, trusted, and well-functioning working relationship with both • Maintain full oversight of AML, KYC, safeguarding, and transaction monitoring obligations, and ensure the business consistently meets the standards required of an FCA-regulated operation • Treat regulatory strength as a commercial differentiator: customers choose Jonas Fintech in part because they trust us. Protect and build on that • Lead the full senior leadership team with authority, holding each member clearly accountable for delivery in their domain while giving them the space to run it • Build a high-performance culture with clear expectations, honest feedback, and genuine ownership at every level • Manage the Group relationship with transparency and commercial rigour, owning the reporting cycle and representing the business credibly at Group level • Drive the business's ongoing modernisation and product investment programme, ensuring it delivers commercial outcomes and does not dilute operational performance in the process

• Lead the end-to-end delivery of delegate management and ticketing services for assigned events and accounts. • Own the client relationship for assigned accounts, acting as the primary day-to-day point of contact and providing expert advice on best practice in delegate and data management. • Build strong working relationships with stakeholders across Dataflow, JET, and client organisations at project and operational level. • Manage project scope, timelines, dependencies, and risks, escalating where appropriate to ensure delivery on time, in scope, and to client expectations. • Coordinate with professional services, development, sales, support, and finance teams to deliver against project commitments. • Ensure compliance with GDPR, data security, and industry best practice across all assigned projects and accounts. • Act as a subject matter expert for Dataflow delegate management and ticketing solutions on assigned projects. • Provide informal training, guidance, and mentorship to JET project managers, enabling them to support and deliver Dataflow products effectively.