Versant Power

• Be a part of the team that is transforming the power industry of northern and eastern Maine • The IT Analyst II is an intermediate technical position responsible for support, maintenance, design and development for assigned Versant Power Information Systems • Supports the design, development and testing of new applications, application changes, and upgrades associated with the specified applications and related integration tools • Provides technical support, maintenance, development, programming and troubleshooting for Customer Information System (CIS) and the integration with other systems • Provides documentation/project tracking and management reporting to support the department's work plan • Provides technical information for Disaster Recovery planning and participates in annual Technical Asset Review updates to help ensure asset life cycle management • Actively participates in CIS Team meetings and contributes to the decision-making processes • Participates in after-hours call out for application support • Performs other related duties as assigned, including designated duties associated with System Restoration, (SEOP) System Emergency Operations Plan

• Be a part of the team that is transforming the power industry of northern and eastern Maine. • Provides technology support, triage, configuration, testing and maintenance. • Monitors and maintains all operational processing as prescribed. • Reports on anomalies and works with intermediate and senior technicians. • Supports development and testing of new applications, application changes, and upgrades. • Provides secondary testing and documentation for proposed solutions before moving to production. • Aids internal customers by providing data analyses, problem analysis, testing analysis and problem resolution. • Research and recreate system issues submitted by internal customers. • Works with external vendors to resolve system issues as needed.