Veriswap

Role Description Veriswap is seeking a passionate individual with deep knowledge about high-end sports cards to join our team. The ideal candidate will have a scrappy mindset and a strong customer support or sales background. - Make VIPs feel extreme hospitality, acting as trusted advisors in their card process. - Handle VIP requests ASAP through our customer support team. - Motivate VIP users to complete more trades. - Educate and provide fair advice on cards. Qualifications - Passion and deep knowledge about high-end sports cards (completed sales, industry trends, collector psychology, etc). - 5+ years of customer support and/or sales experience. - Scrappy and high-agency mindset, with a bias toward quickly launching experiments, learning from imperfect data, and scaling only what works. - Speed and responsiveness at all hours of the day. Benefits - Autonomy and ownership on projects that matter. - Opportunity to work with some of the most passionate collectors on our platform. - $200/month wellness stipend. - 401(k) retirement benefits. - Unlimited vacation policy. - Generous paid parental leave. - Competitive healthcare benefits, including HSA, for you and your dependent(s). Company Description Veriswap is a barter marketplace for trading cards, operating within the $10B+ sports card secondary market. We’ve completed over $160M in transactions in just 3 years, with trades as large as $300K on the platform. We serve 120,000 users and the trading card market is at all-time highs, with $400M+ of cards sold in the last month. Our founding team comes from Columbia (ex-finance) and Brown (ex-Google).

Role Description Veriswap is a barter marketplace for trading cards, operating within the $10B+ sports card secondary market. We're focused on creating a new swap economy because we firmly believe that the swaps market is 5x larger than the cash sales market for collectibles. Our mission is to empower collectors by enabling them to trade sports cards anytime, anywhere. Responsibilities: - Runs large and small projects from end to end (retreat planning, client dinners, show setups, partnerships with vendors, etc). - Extension of the CEO: Establish and run operating cadence of the company (team wide meetings, all hands, performance review process). - Keeps team on track to achieve OKRs across Ops, Support, Product, etc. Qualifications - Bias for Action: Prioritizes acting quickly above all else. - Low Ego: Willing to do anything from booking plane tickets to putting together a financial model. - Curious: How can things be done differently or better? What is new ice we need to break? - Emotionally Intelligent: Necessary due to cross-functional nature (Operations, Product, Support, etc.) aspects of work. - Organized: Able to keep track of many projects at once and prioritize. Benefits - Front row seat of what it is like to scale a startup with PMF. - Experience that would make you a great future founder. Experience also comes from working long hours. - Immediate Impact. - Healthcare, 401k, gym, etc.

• Inbox Management: Respond to and triage email inquiries • Calendar Management: Clean up and re-organization of Exec’s calendar • Research: Various ad-hoc research tasks such as researching the best supplier for cardboard boxes, or buying unique gifts for our top traders.

Role Description Veriswap is a barter marketplace for sports cards. We’re a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you’re passionate about helping collectors, and want to see your work make a direct impact in tens of thousands of collectors’ lives–we’d love to have you join our mission! Qualifications - Proactive, adaptable, and skilled at problem-solving with minimal direction. - Exceptionally organized and detail-oriented. - Able to manage multiple priorities efficiently. - AI-savvy and comfortable with email platforms, calendar tools, and travel booking. - Familiar with Asana, Slack, and Google Calendar. Requirements - Part-time position, $300/week. - Availability required from 9AM–6PM EST, including weekends. - Workload is task-based and varies day-to-day. - Expected to be on call and responsive during listed hours. - Proactively check for updates and follow up on open items. Benefits - Opportunity to make a direct impact in the lives of collectors.

• Empower collectors by enabling them to trade sports cards anytime, anywhere. • Build something truly exciting in the collectibles market. • Lead growth initiatives and experiments.

About Veriswap Veriswap is a barter marketplace for sports cards. We’re a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you’re passionate about helping collectors, and want to see your work make a direct impact in tens of thousands of collectors’ lives–we’d love to have you join our mission! Who We’re Looking For - Someone who embodies our core values: - Competitive greatness - Unimpeachable character - Speed is king You will be part of a global team of support specialists, reporting into the Customer Support Team Lead. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 2 support function, as well as a number of specialist roles within the company. Day to Day Responsibilities: - Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer’s shipment, questions on how to use Veriswap and customer complaints. - Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs - Communicating shipment requests to our logistics team to ensure timely delivery of packages - Reporting any bugs in our operational flow that our tech team can fix. At Veriswap, You’ll Enjoy: - Top-of-market compensation: Because our team is only comprised of the best of the best, we pay the very top-of-market - Working with a world-class team: From engineering, to product, to operations, we hire only the best of the best.

About Veriswap Veriswap is a barter marketplace for sports cards. We’re a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you’re passionate about helping collectors, and want to see your work make a direct impact in tens of thousands of collectors’ lives–we’d love to have you join our mission! Who We’re Looking For - Someone who embodies our core values: - Competitive greatness - Unimpeachable character - Speed is king You will be part of a global team of support specialists, reporting into the Customer Support Team Lead. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 2 support function, as well as a number of specialist roles within the company. Day to Day Responsibilities: - Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer’s shipment, questions on how to use Veriswap and customer complaints. - Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs - Communicating shipment requests to our logistics team to ensure timely delivery of packages - Reporting any bugs in our operational flow that our tech team can fix. At Veriswap, You’ll Enjoy: - Top-of-market compensation: Because our team is only comprised of the best of the best, we pay the very top-of-market - Working with a world-class team: From engineering, to product, to operations, we hire only the best of the best.

About Veriswap Veriswap is a barter marketplace for sports cards. We’re a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you’re passionate about helping collectors, and want to see your work make a direct impact in tens of thousands of collectors’ lives–we’d love to have you join our mission! Who We’re Looking For - Someone who embodies our core values: - Competitive greatness - Unimpeachable character - Speed is king You will be part of a global team of support specialists, reporting into the Customer Support Team Lead. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 2 support function, as well as a number of specialist roles within the company. Day to Day Responsibilities: - Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer’s shipment, questions on how to use Veriswap and customer complaints. - Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs - Communicating shipment requests to our logistics team to ensure timely delivery of packages - Reporting any bugs in our operational flow that our tech team can fix. At Veriswap, You’ll Enjoy: - Top-of-market compensation: Because our team is only comprised of the best of the best, we pay the very top-of-market - Working with a world-class team: From engineering, to product, to operations, we hire only the best of the best.

About Veriswap Veriswap is a barter marketplace for sports cards. We’re a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you’re passionate about helping collectors, and want to see your work make a direct impact in tens of thousands of collectors’ lives–we’d love to have you join our mission! Who We’re Looking For - Someone who embodies our core values: - Competitive greatness - Unimpeachable character - Speed is king You will be part of a global team of support specialists, reporting into the Customer Support Team Lead. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 2 support function, as well as a number of specialist roles within the company. Day to Day Responsibilities: - Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer’s shipment, questions on how to use Veriswap and customer complaints. - Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs - Communicating shipment requests to our logistics team to ensure timely delivery of packages - Reporting any bugs in our operational flow that our tech team can fix. At Veriswap, You’ll Enjoy: - Top-of-market compensation: Because our team is only comprised of the best of the best, we pay the very top-of-market - Working with a world-class team: From engineering, to product, to operations, we hire only the best of the best.

About Veriswap Veriswap is a barter marketplace for sports cards. We’re a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you’re passionate about helping collectors, and want to see your work make a direct impact in tens of thousands of collectors’ lives–we’d love to have you join our mission! Who We’re Looking For - Someone who embodies our core values: - Competitive greatness - Unimpeachable character - Speed is king You will be part of a global team of support specialists, reporting into the Customer Support Team Lead. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 2 support function, as well as a number of specialist roles within the company. Day to Day Responsibilities: - Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer’s shipment, questions on how to use Veriswap and customer complaints. - Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs - Communicating shipment requests to our logistics team to ensure timely delivery of packages - Reporting any bugs in our operational flow that our tech team can fix. At Veriswap, You’ll Enjoy: - Top-of-market compensation: Because our team is only comprised of the best of the best, we pay the very top-of-market - Working with a world-class team: From engineering, to product, to operations, we hire only the best of the best.