VCA Animal Hospitals

• Leads and mentors medical teams across multiple VCA hospitals • Ensures high medical quality, patient safety, and client service • Drives consistent delivery of high-quality veterinary care • Collaborates with VCA Medical Affairs and operational leadership • Champions patient safety, medical quality, efficiency, and innovation • Supports professional development of Medical Directors and veterinarians • Evaluates medical equipment and ensures alignment with hospital needs • Manages veterinary board and medically based client complaints • Inspires and empowers medical teams for career development

• Provide strategic support, coaching, and guidance to Associates and Leaders on a wide range of P&O matters, including total rewards, talent & culture, talent acquisition, workforce planning, performance management, change management, employer branding, retention & engagement, communication, and conflict management. • Champion a “people first mindset” by supporting, training, and coaching Associates on field-facing P&O initiatives and signature processes. • Collaborate closely with Field and Hospital leadership teams to develop and execute people planning, setting goals around people results, including recognition, retention strategies, and other people-related milestones. • Utilize evidence-based approaches to identify trends, influence people strategies, and recommend workplace enhancements aligned with operational goals and priorities. • Foster strong relationships with field and hospital leaders, balancing the needs and priorities of various stakeholders to ensure alignment and effective collaboration. • Lead the local execution of current and future P&O (HR/People) programs with in-scope field and hospital Associates. • Collaborate with the data team to analyze people metrics (monthly, quarterly, annually) and deliver strategic, actionable insights and recommendations for continuous improvement action plans, leveraging all available data resources. • Build strong partnerships and collaborate with the Associate Relations & Support Office team to provide a holistic P&O support model. • Represent the voice of the field teams in forums to champion a positive Associate experience and represent the voice of the support office with the field teams. • Model the VCA and Mars Culture in decision-making, actions, and behaviors, while leading the execution of one or several signature processes such as the Mars Associate Survey (MAS) and Performance Development Process (PDP).

Title: Sr. Director P&O, Field Experience Location: CA, NY, WA, CO United States Work Type: Remote, Full Time Job ID:239994Job Job Description: The Sr. Director People & Organization (P&O), Field Experience serves as the communication conduit between the field and all P&O Departments, representing the voice of the field and working collaboratively to design people strategies and holistic programs/solutions cross-functionally. You will be an integrated member of the field Sr. Operations Leadership team, responsible for communicating and implementing people initiatives and signature processes in the field in partnership with Sr. Field Leaders, P&O Centers of Excellence (COEs) and Corporate Affairs. As many people programs and solutions are being implemented for the first time, this person must thrive under highly ambiguous and change environments. You must be a natural innovator with an entrepreneurial mindset that enjoys building things from scratch ensuring a "Fit-for-Veterinary Services" approach balanced with a focus on simplified communication, change management and continuous improvement. Essential Responsibility - Works with field leaders to establish long term vision, road map, people strategies and tactics to deliver best in class P&O programs/solutions to VCA Field Associates. - Partners with field leaders and P&O COEs designing "Fit-for-Veterinary Services" programs/solutions and implementing those programs/solutions in the field. Represents the voice of the field in all P&O initiatives forums (Talent Management Programs, Leadership Development, Total Rewards, Culture, EVP, HRIS, etc.). - Supports, trains, and coaches business leaders on the execution of P&O initiatives and signature processes (e.g., performance management programs, succession planning, engagement, etc.). Collaborate with COEs and Corporate Affairs to build a simple and effective communication and change management plan. - Solicits and shares input from business partners and leaders to create targeted people programs/solutions that further enhance associate and organizational effectiveness. - Analyzes P&O trends and metrics in partnership with the Field Leadership group to develop programs/solutions, and programs that enable delivery on the Objectives Goals Strategies and Measures (OGSM) priorities, including but not limited to, hiring, engagement & retention, Ease of Care, development, etc. - Provides day-to-day guidance to leaders on above listed programs and career development. Invests time getting to know field leaders and builds relationships to assess individual performance, strengths, developmental opportunities, career aspirations and potential. Partners with Sr. Leaders to develop people strategies and career development plans. - Ensures that clear, repeatable routines are established for deployment of initiatives into the field based on size, scope and type - with a strong focus on change management and continuous improvement and a "people first mindset." - Provides direct feedback, coaching, and ongoing consultation to operational leaders regarding organizational design (i.e., clarity and consistency across the organization, maximize leadership excellence, processes, and ways of working, ensure we have the right staff to support the development and engagement of our Associates in the hospitals, ensure the organizational design offers career pathing, workforce planning, etc.). - Fulfill other related duties as assigned. Preferred Skills and Qualifications - Bachelor's diploma or equivalent - 10+ years' experience in HR Generalist role or related with business experience showing increasing responsibility. Candidates with equivalent operational experience with a track record of strong people outcomes also considered - Experience in service, retail or hospitality businesses (multi-unit and people services businesses), preferred - Understanding of business processes and an ability to influence business leaders to bring innovation and transformation to the organization beyond P&O - Ability to quickly build partnerships across multiple levels of the organization - Ability to leverage knowledge in areas of talent management, talent acquisition, learning and development, associate engagement, total rewards, and organizational design and development - Strong collaboration skills and ability to influence without authority - Ability to plan and organize quickly with a combined focus on customer delivery and informing - Experience and expertise in change management, project management and continuous improvement with a strong focus on detail on follow through This is a remote position, but the ideal candidate will need to travel up to 50% of the time. Additional Information [Required for CA, NY, WA, CO only]: Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $159,500.00 - $239,300.00. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

• Serve as the communication conduit between the field and all P&O Departments • Represent the voice of the field and work collaboratively to design people strategies and holistic programs/solutions cross-functionally • Establish long term vision, road map, people strategies and tactics to deliver best in class P&O programs/solutions to VCA Field Associates • Partner with field leaders and P&O COEs designing 'Fit-for-Veterinary Services' programs/solutions and implementing those programs/solutions in the field • Support, train, and coach business leaders on the execution of P&O initiatives and signature processes • Collaborate with COEs and Corporate Affairs to build effective communication and change management plans • Analyze P&O trends and metrics to develop targeted people programs/solutions • Provide day-to-day guidance to leaders on programs listed above • Develop people strategies and career development plans with Sr. Leaders

Role Description Vets to Go is welcoming a full-time Veterinarian who is looking for something a little different. Are you interested in a flexible work schedule to balance your professional life with parenting or other personal commitments? We have the perfect opportunity for you! Curious about what it's like to be a mobile veterinarian? Join us for a ride-along and experience firsthand the unique and fulfilling world of in-home veterinary care. - Attend several in-home appointments each day, delivering high-quality and friendly veterinary care to companion animals (dogs and cats). - Ensure the safety of both yourself and the client (as they often help restrain the animal). - Provide in-home veterinary care, including: - Exams - Vaccinations - FNA - Small lump removal - Blood/urine collection - Suturing small wounds - Nail trims - Home euthanasia - Other typical non-surgical services - Maintain exceptional record-keeping and follow-up to ensure every patient is treated professionally and thoroughly. - Be punctual, professional, friendly, and collaborative with clients, ensuring they feel confident and involved in the decision-making process for their animal. - Adhere to all policies, procedures, and guidelines of Vets To Go and the Alberta Veterinary Medical Association to ensure high-quality service and client satisfaction. Qualifications - Minimum of 2 years of experience in a veterinary practice. - Fully Licensed Veterinarian in Alberta, registered in good standing with the Alberta Veterinary Medical Association. - Knowledgeable about the Calgary or Edmonton area and comfortable driving in the city. - Comfortable and experienced working with dogs and cats of all types, sizes, and temperaments, including anxious, fearful, or aggressive animals. - Able to work independently with strong remote team support, stay on schedule, and manage time and priorities effectively. - Confidence in making diagnoses and carrying out treatment plans. - Passionate about providing personalized and compassionate care, and taking pride in making a difference. - Adaptable to different situations with strong problem-solving skills. - Excellent communication and interpersonal skills. Benefits - RRSP 5% Employer Group Match Program! - VCA Canada RRSP Student Loan Program - Ask us more! - VCA Academy Mentorship Program, a six-month tailored mentorship program with ongoing support. - Medical Library Access; 2000+ journals, 600+ textbooks, research, and more at your fingertips! - Continuing education benefits - we know you love to learn! - Career and leadership opportunities. - Licensing, membership dues, and conference fees. - Referral bonus rewards. - Paid wellness days, paid sick days, paid vacation time. - Employee assistance programs. - E-tools to assist with meditation, better sleep, exercise, and focus. - Virtual health care offering quick access to quality care. - Professional liability insurance coverage. - Opportunities to give back in your community through VCA Canada initiatives.

• Lead controllership functions for VCA Animal Hospitals, including accounting, financial reporting, accounts payable, and treasury • Collaborate with MVH stakeholders to align financial practices and ensure consistency in reporting and controls • Lead all aspects of accounting and financial reporting ensuring accuracy and compliance with GAAP • Maintain the integrity of financial records and a strong internal control environment • Oversee monthly, quarterly, and annual close processes and reporting requirements • Partner with leadership to ensure financial results reflect business operations • Provide clear financial insights, identifying risks and opportunities to improve performance • Lead and support finance transformation initiatives including shared services and process standardization • Drive adoption of automation and digital solutions to improve efficiency • Lead, coach, and develop a high-performing finance team

Title: Client Service Representative -VCA Mueller Location: Sacramento United States Job Description: Position: Client Service Representative Compensation: $19-20/hour based on experience Location: VCA Mueller Pet Medical Center 7625 Freeport Blvd. Sacramento, CA 95832 We are seeking an experienced Client Service Representative (CSR) to join our team. We are an exciting hybrid facility; handling primary care appointments, emergency visits, urgent care appointments, and more. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional client service minded individual to join us in meeting the needs of our clients and their pets. Why We Need You As the face of Mueller, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR role is pivotal to how the hospital operates and is responsible for: - Customer service functions, including: greeting clients, answering telephones, and guiding owners and their pets to exam rooms. - Scheduling and confirming appointments. - Placing outbound calls for follow-ups and reaching out to prospective clients. - Presenting and explaining fees, including processing payments. - Recommending, selecting, and obtaining products and services, including prescriptions. - Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). - Managing medical records, charts, reports and correspondence. - Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside. We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

Title: Group Medical Director - South Atlantic Locations: Remote - NC Remote - SC time type Full time job requisition id R-219199 The Group Medical Director (GMD) is a key medical leader responsible for driving high-quality veterinary care, patient safety, and clinical excellence across multiple VCA hospitals. In this role, you will lead and mentor Medical Directors and veterinary teams, ensuring consistent, evidence-based care and an exceptional client experience. As part of the field leadership team, you’ll partner closely with Medical Affairs, operations, and patient care leaders to align clinical practices with organizational goals. You’ll play a critical role in strengthening hospital performance, advancing medical standards, and fostering a collaborative, high-performing culture across your group. Note: The ideal candidate will be based in North Carolina or South Carolina to effectively support our hospital network across the region. Responsibilities Drive Quality Medicine & Patient Safety - Ensure consistent delivery of high-quality, evidence-based care across hospitals - Coach and develop Medical Directors through record reviews, hospital visits, and real-time feedback - Champion patient safety initiatives, including event reporting and continuous improvement efforts - Support adoption of new medical advancements, standards of care, and clinical best practices - Partner with teams to improve client communication, case management, and follow-up care - Oversee medical record quality, equipment standards, and clinical compliance - Manage medical-related client concerns and board complaints through resolution Lead in the Field - Foster a culture of collaboration, accountability, and psychological safety - Partner with Field Leadership, Medical Affairs, and operations to align priorities and execution - Support recruiting, hiring, and onboarding of veterinarians, including new graduates - Proactively identify and address medical, staffing, and operational challenges - Serve as the medical voice within the field leadership team Develop Doctors & Teams - Mentor and grow Medical Directors and veterinarians through coaching and development planning - Support onboarding, training, and integration of new doctors - Guide teams on improving efficiency, productivity, and team-based care delivery - Create an environment that supports continuous learning and career growth Qualifications Required - Doctor of Veterinary Medicine (DVM) or equivalent - Active veterinary license (or ability to obtain in assigned states) - 8+ years of veterinary practice experience - 4+ years of leadership or supervisory experience Preferred - Specialty board certification or advanced clinical training - Experience leading across multiple hospitals or locations - Involvement in professional veterinary organizations Skills & Strengths - Strong clinical judgment and commitment to medical excellence - Ability to coach, influence, and develop high-performing teams - Effective communicator with strong collaboration skills - Business acumen and ability to balance clinical and operational priorities - Comfort working in a fast-paced, multi-site environment Additional Details - Travel up to 75% across hospitals, hubs, and support offices - Opportunity to directly impact patient outcomes, team development, and hospital performance If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

Title: Client Service Representative -VCA Mueller Location: VCA Mueller Pet Medical Center | 1084 Job Description: Position: Client Service Representative Compensation: $19-20/hour based on experience Location: VCA Mueller Pet Medical Center 7625 Freeport Blvd. Sacramento, CA 95832 We are seeking an experienced Client Service Representative (CSR) to join our team. We are an exciting hybrid facility; handling primary care appointments, emergency visits, urgent care appointments, and more. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional client service minded individual to join us in meeting the needs of our clients and their pets. Why We Need You As the face of Mueller, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.The CSR role is pivotal to how the hospital operates and is responsible for: • Customer service functions, including: greeting clients, answering telephones, and guiding owners and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). • Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

The Virtual Care Technician will act as the direct contact for clients seeking advice and guidance through the “live chat” function within the myVCA mobile application. Virtual Care Technicians are responsible for providing an excellent experience to clients, making them feel valued and affirmed, and providing sound and relevant medical guidance. Technicians will also help with other administrative-related queries. The position is full-time and available to credentialed veterinary technicians who have the time and ability to engage with clients, virtually, from home. Essential Responsibilities: - Receives and responds to live chats from VCA clients with questions or concerns about their pet. - Determines responses based on inquiries regarding the client concern or patient issue utilizing established decision support models. - Obtains brief patient history and gathers triage information to determine and deliver appropriate medical guidance. - Makes recommendations on education or potential home care and timeframe on when/if an appointment should be made at a VCA hospital. - Based on assessment, documents client / patient needs and medical considerations regarding the conversation to provide best-quality care if patient requires an in-hospital visit. - When necessary, helps to field administrative client chats and responds to queries related to billing / invoicing, CareClub and other administrative topics. - Utilizes professional, accurate and appropriate terminology when conversing with clients over live chat. - Seeks and communicates opportunities to provide better client service via live chat, with a passionate interest in delivering better client experiences and quality patient care. - Required to attend team meetings or review the team meeting recording within 48 hours. Team meetings occur multiple times per month. - Required to read emails pertaining to live chat protocols, scheduling, updates, etc. daily Qualifications: - Current and unrestricted license to practice as a credentialed veterinary technician in the state of practice. Hired Virtual Care Technicians must maintain their credentialed status and remain in good standing with the national and state boards, as applicable. - At least 3 years’ experience working as a credentialed veterinary technician in a clinical setting with a proven track record of successful client interactions - Strong written communication skills - Ability to demonstrate empathy for and patience and understanding with clients under difficult circumstances - Comfort using technology and communicating clearly via text/chat messaging - Demonstrated passion for excellent client service and accurate, quality medical outcomes - Availability to work 40 hours per week - Nights, weekends/holiday coverage is required - Ability to work different shifts to ensure live chat coverage 24/7 - Ability to make decisions independently, problem solve, and take the initiative - Comfort with autonomy - Ability to exercise self-discipline and accountability - Start date negotiable If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.