Userlytics

• Review and assess recorded UX test sessions for audio, video, and content quality. • Verify that testers follow project instructions and complete assigned tasks. • Approve or reject videos based on established QA criteria, ensuring only high-quality sessions are delivered to clients. • Provide clear feedback to internal teams regarding recurring quality issues or tester performance trends. • Collaborate with Operations, Project Management, and Support teams to ensure smooth delivery of client projects. • Document and maintain QA standards, guidelines, and best practices. • Contribute to the continuous improvement of QA workflows and processes. • Other responsibilities as determined by the Operations Director and Support Lead.