Universal Background Screening

Role Description The AI Product Manager will own our AI product strategy and help us identify and execute the biggest AI opportunities across our products and operations. This is a high-impact, cross-functional role sitting at the intersection of product, data, and engineering. This position will work closely with engineering, data, design, and operations teams to define what we build, validate that it creates real value, and ship features that leverage AI in meaningful, responsible ways. This role will also serve as an internal advocate for AI — helping stakeholders across the company understand where AI can move the needle. Key Responsibilities - AI Strategy & Opportunity Identification: - Conduct structured discovery across our product lines and internal operations to identify the highest-leverage AI opportunities. - Build and maintain an AI roadmap, prioritizing initiatives by impact, feasibility, and alignment with company strategy. - Evaluate emerging AI capabilities (LLMs, generative AI tools, AI APIs) and assess their relevance to our products and users. - Partner with leadership to define a coherent AI vision and communicate it clearly to the organization. - AI Product Execution: - Define clear success metrics for AI products, including accuracy, latency, user adoption, and downstream business impact. - Own the full product lifecycle for AI features — from discovery and scoping through launch and iteration. - Work hands-on with engineering teams to manage trade-offs, write specs, and unblock delivery. - Build safeguards and feedback loops to catch bad AI outputs, edge cases, and misuse in production. - Lead post-launch reviews to drive continuous improvement of AI features. - Data Analysis & Insights: - Analyze product and behavioral data to identify opportunities, validate hypotheses, and measure outcomes. - Translate ambiguous signals (flat DAUs, rising support tickets, usage drop-offs) into clear diagnostic frameworks and action plans. - Work comfortably with SQL, BI tools, and data analysts to pull and interpret data independently when needed. - Design experiments and A/B tests to validate AI feature changes rigorously. - Data Platform Partnership: - Collaborate with data engineering teams to understand data availability, pipeline readiness, and infra constraints. - Incorporate data platform considerations into roadmap planning and feature design. - Serve as the product voice in discussions about data architecture and the data signals that power AI features. - Cross-functional Leadership: - Build alignment across engineering, design, operations, legal, and leadership on AI priorities and timelines. - Proactively identify and resolve organizational friction that slows down AI initiatives. - Communicate clearly about AI product decisions — what we're building, why, and what tradeoffs we're making. - Perform additional tasks as needed to support the success of the company. Qualifications - 3+ years of experience in product management or a related field. - 2+ years shipping AI-powered products. - Demonstrated ability to identify and validate new product opportunities, especially in AI domains. - Strong data analysis skills — comfortable writing SQL, working with BI tools (Looker, Tableau, Metabase, etc.), and running analyses independently. - Experience partnering with data engineering and data science teams to ship data-intensive products. - Excellent written and verbal communication and able to explain complex AI concepts to non-technical stakeholders. - Track record of driving cross-functional alignment on ambiguous, high-stakes initiatives. Preferred Qualifications - BS or BA in Computer Science or related field or equivalent experience. - Experience building LLM-powered products or GenAI features using third-party AI APIs (e.g., prompt engineering, RAG, output evaluation). - Working knowledge of data platforms and tooling (e.g., Snowflake, dbt, Databricks, Airflow, or equivalents). - Familiarity with AI quality frameworks — how to evaluate AI output quality, set up evals, monitor for regressions, and manage hallucination risks. - Hands-on experience with Python for data exploration or lightweight analysis. - Experience in a company that operates both a user-facing product and internal operational workflows. - Background in or exposure to responsible AI practices — fairness, explainability, user trust. Special Requirements - Willingness to travel as required. - Prolonged periods sitting at a desk and working on a computer. - Must be proficient in the English language, both written and verbal. - Ability to lift 15 pounds. Benefits

Role Description As a SMB Sales Development Representative at Universal Background Screening, you must be highly driven, competitive, and resilient, someone who thrives on outbound prospecting and creating opportunities from scratch. This role is ideal for early-career sales professionals who are energized by cold calling, motivated by results, and eager to build a career in sales. You will be on the front lines of our growth strategy—owning high-volume outreach, engaging small and mid-sized businesses, and consistently building a strong pipeline through persistence and hustle. Qualifications - High School Diploma or equivalent - Highly competitive, self-motivated and results driven mindset - Comfortable with high-volume cold-calling and rejection - Strong verbal, written, and presentation communication skills - Demonstrate strong listening skills by identifying pain points and aligning solutions to customer needs - Strong work ethic with the ability to maintain high daily activity levels - Coachable with a desire to improve and win Requirements - Bachelor's degree or equivalent work experience (preferred) - 6-24 months of sales, customer service or high-volume outbound sales experience (preferred) - Exposure to CRM platforms such as Salesforce, HubSpot, or Outreach (preferred) - Demonstrated success in high-activity outbound prospecting environments (preferred) - Experience working in fast paced, metrics driven environments (preferred) Benefits - Prolonged periods sitting at a desk and working on a computer - Must be proficient in the English language, both written and verbal - Ability to lift 20 pounds - Selected candidates will be required to pass a comprehensive background check and drug screening - Universal Background is unable to sponsor or take over sponsorship of employment Visa - Universal Background is committed to creating a diverse work environment and we are proud to be an Equal Opportunity Employer

Role Description The Junior Software Engineer supports the development and maintenance of software applications by writing clean, maintainable code and assisting with system enhancements. In this role, the engineer collaborates closely with senior team members to implement features, troubleshoot application issues, and ensure overall system reliability. The position also provides support for cloud-based operations, helping monitor performance, resolve incidents, and contribute to continuous improvement efforts. This role is ideal for someone eager to learn, grow their technical skills, and contribute to a collaborative engineering environment. Key Responsibilities - Develop & maintain applications using .NET Framework and related technologies - Write clean, maintainable code following established coding standards and best practices - Participate in code reviews and contribute to improving code quality - Collaborate with senior engineers to design and implement new features - Debug and troubleshoot application issues across development and production environments - Work with databases to design queries, optimize performance and ensure data integrity - Support cloud-based applications and services on AWS or Azure platforms - Participate in agile development processes including daily standups, sprint planning and retrospectives - Document technical specifications and maintain system documentation - Assist in testing efforts including unit testing and integration testing - Perform related responsibilities as required or assigned. Qualifications - Bachelor’s degree in Computer Science, Software Engineering, or related field or equivalent practical experience - 1+ year of professional software development experience - Working knowledge of .NET Framework (C#, ASP.NET, or .NET Core) - Basic understanding of cloud platforms (AWS or Azure) - Experience with relational databases (SQL Server, MySQL, or PostgreSQL) - Strong problem-solving skill with attention to detail - Excellent communication skills and ability to work in a team environment Preferred Qualifications - Experience with Entity Framework or other ORM tools - Familiarity with cloud services such as AWS Lambda, S3, EC2, or Azure equivalents - Knowledge of CI/CD pipelines and deployment processes - Experience with containerization technologies (Docker) - Understanding of agile/scrum methodologies - Exposure to healthcare applications of HIPAA compliance requirements - Experience with modern development tools and AI-assisted coding tools (GitHub, CoPilot) - Knowledge of web application security best practices Technical Environment - .NET Framework and .NET Core applications - Cloud platforms (AWS/Azure) - SQL Server and other relational databases Special Requirements - Must be available for 24/7 on-call responsibilities, including weekends and holidays. - Must be proficient in the English language, both written and verbal. - Prolonged periods sitting at a desk and working on a computer. - Ability to lift 50 pounds. - Selected candidates will be required to pass a comprehensive background check and drug screening.