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• As an Inbound Sales Representative, you will be the first point of contact for customers reaching out to learn more about our wireless plans and services. • Use a consultative approach to understand their needs through discovery questions, provide tailored solutions, and close the sale – all while delivering an exceptional customer experience. • Your energy, curiosity, and the ability to ask the right questions will help uncover customers' needs. • You’ll position Consumer Cellular as the reliable, value-based solution they’ve been looking for. • By asking discovery questions, you will be able to provide the best recommendations on products and services that fit both their budget and lifestyle. • You know that when you hear objections, this is an opportunity to build trust and ask more questions. • You will recognize the right time to close the sale and add a customer. • Maintain accurate records using CXOne and other internal tools (training will be provided).

• Provides critical assessment of the health record documentation to accurately identify pertinent primary and secondary diagnosis and procedures that require ICD-10-CM/PCS code and MS-DRG assignment for proper billing complex (Medicare, high dollars, long LOS and high CMI) inpatient records. • Abstracts and compiles clinical data elements such as attending physician, surgeon, consultants, ED physician, birth weight, etc. according to THR guidelines. • Queries the physician and takes initiative to collaborate with Clinical Documentation Specialist and other departments when documentation in the record is ambiguous, inadequate, unclear or incorrect for accurate coding and compliance. • Demonstrates and maintains adequate productivity and quality metrics as outlined in job description. • Demonstrates and maintains coding proficiency by staying abreast of coding guidelines as published in Coding Clinic.

• Review, edit, and maintain the job calendar daily to ensure accuracy and coverage • Coordinate and assign court reporters based on client needs, availability, and requirements • Partner with internal teams to understand service requests and align on priorities • Communicate with clients and external court reporters via phone and email in a professional, timely manner • Monitor incoming requests and respond quickly to last-minute changes or cancellations • Collaborate with the Scheduling Team to ensure work orders are completed accurately and on time • Support special projects and additional tasks as needed

• Customer Connection - You will be the introduction to the Consumer Cellular experience. • Building Value - Your role is what brings this to life. • Overcoming Objections – You know that when you hear objections, this is an opportunity to build trust and ask more questions. • Closing the Sales by Welcoming Customers to the Family – You’ll recognize the right time to close the sale and add a customer. • Integrity and Accuracy - Maintain accurate records using CXOne and other internal tools. • Being a Team Player – We win together!

• Assists OP leadership with the development, implementation, monitoring and process improvements of the OP Specialty coding section • This includes: section policies and procedures, policies and procedures rolled out to clinical areas, share point sites and other tools that assist in the management and communication of specialty coding functions, job tasks and productivity standards • Assists manager with employee development • Assists the management team with Fiscal Management of coding resources and processes • Assists the management team in Quality and organizational improvement to include, but not limited to, collaborating with clinical departments to resolve coding and billing issues • Serves as specialty coding knowledge SME

• Review, edit, and maintain the job calendar daily to ensure accuracy and coverage • Coordinate and assign interpreters based on client needs, availability, and requirements • Partner with internal teams to understand service requests and align on priorities • Communicate with clients and external resources via phone and email in a professional, timely manner • Monitor incoming requests and respond quickly to last-minute changes or cancellations • Collaborate with the Scheduling Team to ensure work orders are completed accurately and on time • Support special projects and additional tasks as needed

• Validates accuracy of assigned ICD-10-CM and PCS codes and DRG grouping • Validates accuracy of assigned HCPCS, CPT-4 and APC grouping secondary diagnoses and procedures. • Validates the assignment of medically necessity narrative diagnoses as required for specific inpatient medical coverage policies including communication with clinical and/or physician. • Assesses the use and quality of coding queries; reports non-compliance with regulatory and/or department standards. • Monitors coder trends and patterns for education opportunities and/or physician and clinical documentation improvement needs. • Maintains DRG change accuracy of 95%. • Supports CCDI department as Coding Reimbursement & Audit team as Subject Matter Experts (SME) in ICD-10-CM and PCS reporting. • Utilizes departmental audit databases and/or software accurately to ensure audit data is robust and accurate to relay coded data accuracy • Prepares detailed reports by use of excel, excel pivot tables and/or other software as provided; continuously improves on trend identification and capture for optimal reporting • Provides ad hoc and/or additional data to support identification and feedback of opportunities to leadership • Identifies and reports opportunities for process improvement • Captures meeting minutes, follow ups and action plans as required according to audit scope. • Recommends refinement and implementation of methods and procedures used to for coder and physician education and training; creates and shares tips and audit team education to support department collaboration and efficiency • Provides adequate data to facilitate the identification of development of actions • Updates and develops team policies and procedures to optimize processes; recommends practices to maintain standards for correct coding • Consistently meets team KPI goals to support department and system revenue and quality targets. • Responds to changes in workload/volumes with team and/or lead communicates when to ensure coverage adjusts for optimal coverage volumes • Verifies, researches and/or and review codes, charges and reimbursement on patient accounts and denials or for service lines. • Completes productivity tracking daily; responds and initiates Analyst to Analyst discussions to team ensure decisions are collaborative, consistent and accurate. • Resolves ITS issues impacting work by collaborative communication with team, vendor, informaticist and/or IT as required. • Maintains frequent and regular contact with manager and seeks consultation and guidance when appropriate. • Participates in personal annual performance evaluation, providing opportunity for growth and development. • Participates in committee work and cross functional teams as determined by department leadership • Consistently abides by the Standards of Ethical Coding as set by AHIMA and adheres to Official Coding Guidelines; reviews and applies the directives published in the AHA Coding Clinic and CPT Assistant publication and other approved resources. • Maintains certification with CE credits. Pursues knowledge and participation in HFMA, AAPC and AHIMA organizations. • Maintains knowledge of regulatory requirements, payer coverage determinations; demonstrates initiative in identifying areas requiring further research. • Completes of all department and system hospital required training and education according to schedule; maintains all required certification(s) and continuing education requirements. • Meets audit, project and task deadlines. • Serves as a subject matter expert in expert in areas of documentation, ICD-10-CM and PCS coding with proficiency in CPT-4, HCPCS and modifier assignment.

• Provide inbound support via phone, email, and chat for parts and service inquiries. • Perform parts lookup/identification and process parts orders, including related/associated parts, using model/serial number verification and parts resources. • Collect and document machine symptoms and customer concerns to support service diagnostics, work orders, and scheduling. • Troubleshoot and resolve customer issues, escalating to higher-level support when necessary. • Provide accurate information about products, services, and policies. • Coordinate with Parts, Service, and other departments to ensure accurate handoffs and timely updates. • Maintain detailed and accurate records of customer interactions in the CRM system. • Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided. • Identify opportunities to improve customer service processes and suggest enhancements. • Stay up-to-date with product knowledge, company policies, and industry trends.

• You will be the face of the company in your territory, actively marketing, demonstrating, and selling new and used agricultural equipment. • Your role involves promoting a range of company goods and services while keeping customers informed about special promotions and events. • You’ll build strong relationships with both new and existing customers by understanding their needs and ensuring satisfaction with our products and services. • Staying up to date with industry trends, product knowledge, and attending training sessions and trade shows will help you provide expert guidance and support, ensuring our customers receive the best solutions for their farming and turf needs.

• In compliance with established guidelines, reviews supporting documentation to ensure accurate coding assignments (ICD, CPT, HCPCS) in support of third party payer, NCCI guidelines and THR/THPG policies. • Maintains documentation to record/track discrepancies for applicable provider specialties. • Monitor and assist charge capture and/or denial coding staff as needed. • Monitor CRD charge capture/denial WQs and assist in resolving system issues preventing charges from clearing the WQs (e.g. misrouting, charges not dropping, edits not functioning as expected). • Monitor coding discrepancy logs to identify trends impacting coding. • Performs root cause analysis and creates action plans for issues impacting coding quality or established KPI metrics. • Participates in special projects and completes other duties as assigned. • Serves as a subject matter expert, providing direction to less experienced staff. • May assist with training, auditing, and/or reviewing productivity and quality rates under the leadership of department management. • Respond to requests for assistance from inter-departmental teams, external vendors, providers and operations as well as addressing escalated questions pertaining to coding and quality distribution lists. • Process requests to force override system held charges, charge corrections, void charges, merge charges, deferred charges and write offs. • Support designated meetings when required by department management (e.g., Optimization, Edits, Lab, Denial, Payor Escalations, CRD Policy & Procedures, etc.) by preparing documentation, communicating updates, minutes, following action items and/or serving as proxy.