UENI Ltd

• Support customer enquiries through chat, email, and phone • Assist customers with their websites, subscriptions, billing, domains, emails, and account access • Explain processes clearly and resolve issues with minimal back and forth • Take ownership of follow-ups and escalate complex cases when required • Keep accurate notes, tags, and conversation records • Reach out to customers who may need support with onboarding, payments, reactivation, or account setup • Support engagement campaigns • Help customers complete key actions and connect them with the right resources or specialist support • Identify recurring customer issues and share feedback with the team • Handle cancellation requests, pricing concerns, and downgrade enquiries • Understand why the customer is considering leaving and offer an appropriate solution • Manage sensitive conversations with empathy and professionalism

• Processing and implementing website edit requests submitted by customers • Translating client feedback into professional web design solutions • Reviewing client requests and executing changes to website content • Utilizing AI tools to efficiently rewrite, expand, or adjust copy provided by the client • Evaluating client-requested changes against User Experience (UX) best practices • Performing rigorous quality checks on all completed edits

• Building websites using our website builder platform. • Quickly understand the business’s goals, target audience, and branding preferences. • Write compelling and SEO-friendly website content. • Curate and select suitable imagery that aligns with the client's brand identity. • Choose an appropriate color palette and design elements for the website. • Ensure that the website accurately represents the client's business. • Perform quality checks to ensure the website is error-free and functions correctly.

• Manage a large portfolio of small business clients as their dedicated account manager • Lead monthly video calls to guide clients through a structured marketing program tailored to their business • Set up and implement key marketing tools and strategies to help clients scale • Educate clients on digital marketing best practices and industry-specific opportunities • Use the UENI platform to address client needs and show them how it can grow their business • Collaborate closely with internal teams (content, product, support) to ensure a seamless customer experience • Onboard users to UENI’s tools, services, and products, helping them get the most value from the platform • Troubleshoot client issues and provide guidance on social media and general marketing questions • Contribute to improving our marketing curriculum for small business success

• You will own the post-acquisition revenue journey. • Your obsession will be the economics of our customer lifecycle: maximizing Net Revenue Retention (NRR), smoothing out expansion paths, and hunting down churn before it happens. • Dig deep into the unit economics. • You’ll be responsible for tracking, analyzing, and improving NRR, GRR, LTV:CAC ratios, and expansion velocity. • Map out the entire post-sales customer journey. • Find the friction points where trial users drop off or expansion stalls, and design experiments to fix them. • Work cross-functionally with Product, Customer Success, and Marketing. • Help build, test, and iterate on our automated expansion triggers, renewal playbooks, and lifecycle email tracks.

• Own US customer acquisition for UENI's website + hosting product as a hands-on growth operator. • Work across the full acquisition mix — SEO, content, partnerships, affiliates, email and lifecycle, paid media, and conversion rate optimization. • Reports to CEO.

• Scale UENI's affiliate program for US customer acquisition. • Build the pipeline in Month 1 by understanding the product and program setup. • Secure top-three editorial placements with major review publications. • Recruit a volume of small affiliates producing 1–10 signups per month. • Build self-serve recruitment infrastructure for affiliates. • Own weekly and monthly reporting on signups, CAC, and retention.

• Build strong relationships with customers through personalized communication • Identify churn risks and proactively support retention • Understand customer needs and provide tailored solutions • Turn challenging customer situations into positive experiences • Collaborate with internal teams to improve customer experience

• Design and build visually appealing, user-friendly websites using Wix. • Translate client requirements from intake forms into high-quality web designs that align with their branding and goals. • Ensure websites are optimized for responsiveness, accessibility, and usability. • Deliver projects on time, maintaining high standards of quality and attention to detail. • Suggest creative improvements to enhance client websites and online presence.