Cents

Want to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we're just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. Cents is a New York-based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Cents is modernizing garment care businesses by providing an all-in-one, business-in-a-box platform to help operators start, manage, and grow their businesses. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We're adding great talent to help achieve this mission, and that's where you come in! Customer Success at our company is working—and working well. Customers are onboarding successfully, relationships are strong, and retention is solid. But we are entering the next phase of growth where we need: - Onboarding is measurable, scalable, and efficient - Product readiness and activation are clearly defined - Customer health is predictive, not reactive - CSM time is spent where it creates the most value - Customers are segmented intentionally, not accidentally - Success is measured by Net Revenue Retention (NRR) across software and payments - This role exists to institutionalize excellence, bring structure without slowing momentum, and build a Customer Success organization that scales with the company for the next decade. What You'll Own:1. Customer Lifecycle Clarity (Onboarding → Value → Expansion) You will define and operationalize what great looks like at every stage of the customer lifecycle. This includes: - Establishing clear definitions of product readiness, activation, and ongoing adoption - Designing onboarding with measurable outcomes and clear exit criteria - Ensuring onboarding outcomes set the foundation for long-term success - Aligning Customer Success, Product, Sales, and Support around shared definitions of customer progress - Clarifying ownership across teams—what CS handles, what Support handles, and where Product must improve 2. Customer Segmentation & Account Tiering Today, customer attention is not always aligned with customer impact. You will change that. You will design and implement a segmentation model that defines: - Customer tiers based on revenue, complexity, payment volume, and strategic value - Engagement models for each tier (high-touch, tech-touch, pooled, automated) - Which customers receive a named CSM - Onboarding experience by tier (self-serve, guided, white-glove) 3. Health Scoring That Drives Action You will build a customer health model that is: - Objective, not intuition-based - Predictive, not reactive - Actionable for CSMs This includes: - Identifying leading indicators of churn and expansion - Integrating both software usage and payments data - Translating health signals into clear operational actions - Partnering with Product, Engineering, and Data to surface these insights directly in the tools CSMs use every day - Customer health should guide behavior—not just sit in a dashboard. 4. Building an NRR-Driven Customer Success Organization Retention is table stakes. The next phase of CS is driving Net Revenue Retention. You will: - Align CS metrics and incentives around NRR - Integrate adoption, expansion, and payments growth into CS workflows - Ensure CSMs are rewarded for long-term customer value, not short-term saves - Encourage transparent conversations around downgrades and churn so the organization can learn and improve 5. Leadership, Scale & Talent Development You are inheriting strong teams with strong leaders. Your job is to elevate the organization, not micromanage it. You will: - Coach and develop the Customer Success Director - Create clear career paths, expectations, and performance frameworks - Introduce scalable processes and operating rhythms - Build reliable reporting, forecasting, and executive visibility into the health of the customer base What Success Looks Like: - Clear definitions of product readiness, activation, and success - Onboarding that is measurable and scalable - A trusted customer health model used daily by CSMs - Account tiering that aligns effort with customer value - Improved Net Revenue Retention across software and payments - CSM time focused on the right customers at the right moments - A Customer Success organization built to scale with the company Who You Are: - 10+ years of experience - You’ve built or scaled Customer Success and onboarding organizations before - You’ve designed segmentation, health scoring, and NRR models from the ground up - You’re comfortable operating at both strategic and operational depth - You know the difference between activity and impact - You bring structure without bureaucracy - You respect what’s working—and know when it’s time to evolve it Bonus if you have: - Led CS in a multi-product environment - Owned revenue-adjacent outcomes - Partnered closely with Sales, Product, and Finance $230,000 - $250,000 a year This role offers a base salary range of $230K–$250K plus a performance-based bonus, bringing on-target earnings (OTE) to approximately $300K. In addition, the role includes a meaningful equity grant. Final compensation will depend on experience and impact. We offer great compensation packages, and comprehensive health benefits, & believe in a strong cohesive team atmosphere. Work from-home office stipend, virtual team events, and access to learning opportunities from our team and network of advisors, and investors are just the starting point. - Competitive salary - Equity - Unlimited PTO and paid holidays - Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability - 401(k) - Work-from-home and commuter stipends - Laundry reimbursements to support our customers' businesses - Comprehensive training, learning, and development programming - Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!

Want to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we're just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. Cents is a New York-based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Cents is modernizing garment care businesses by providing an all-in-one, business-in-a-box platform to help operators start, manage, and grow their businesses. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We're adding great talent to help achieve this mission, and that's where you come in! Cents is transforming the laundry industry. We’re growing quickly. Customers trust us and partners bet on us. The proof is already there, but the next stage of growth requires something different. Today, marketing looks like a high-performing startup: strong instincts, talented people, and a lot of things working because the right people are pushing hard in the right direction. That got us here but it won’t get us where we’re going. We are looking for a Vice President of Marketing who can take what’s already working and turn it into a durable system, a clear story, and ultimately a brand that defines the category. This role is about building something that lasts — not for a few years, but for decades. As VP of Marketing, you will turn a fast-growing go-to-market motion into an enduring revenue engine and category-defining brand. Reporting to the SVP of Sales and Marketing, this role owns the intersection of pipeline, brand, and narrative. This is not about starting from scratch -- it’s about making what already works repeatable, legible, and scalable. What You'll Do: Institutionalize What’s Already Working - Identify the patterns, messages, and motions driving growth and turn them into repeatable systems and playbooks - Replace heroics with scalable processes - Build a sales enablement library the organization actually uses Define and Defend the Category Narrative - Clarify who we are, what we stand for, and why we win - Build a brand synonymous with trust, reliability, and results - Position Cents and its leadership team as category experts through PR, thought leadership, and social media Drive Revenue with Sales - Lead full-funnel marketing across paid, organic, email, content, webinars, events, and partner channels - Build integrated campaigns that move prospects from awareness to closed deal - Partner with Sales and RevOps on ICP development, funnel health, attribution, and ROI - Manage marketing spend with discipline — scaling what works and eliminating what doesn’t - Unlock upsell, cross-sell, and new growth opportunities Elevate Partner & Distributor Marketing - Make marketing a reason partners choose Cents and stay with Cents - Build scalable co-marketing and enablement programs that empower partners to tell our story Professionalize Product Marketing - Partner with Product and Sales on go-to-market strategy for launches - Translate product features into clear customer outcomes through battle cards, pitch decks, and competitive positioning - Provide input on pricing and packaging based on market feedback - Own lifecycle messaging to maintain consistency across the customer journey Build a Durable Marketing Organization - Establish weekly operating rhythms and quarterly executive updates - Lead annual and quarterly planning with clear campaign briefs and priorities - Hire, develop, and lead a high-performing marketing team - Manage agencies and external partners to clear performance standards What Success Looks Like: - The market understands who Cents is — instantly - Sales and distributor partners tell the same story without prompting - Customers experience a consistent journey regardless of how they discover us - Marketing reliably contributes to pipeline growth and deal velocity - The organization moves with greater focus and fewer reactive fire drills - The Cents brand feels inevitable — not noisy What You Should Have: - 10+ years of B2B marketing leadership experience in SaaS or enterprise software - Experience scaling marketing at high-growth or expansion-stage companies - Proven success building and leading high-performing marketing teams (5–15+) - Deep product marketing experience across complex or multi-product platforms - Demonstrated ability to translate positioning and messaging into measurable pipeline and revenue impact - Strong analytical mindset with a data-driven approach to decision making - Experience marketing to both end customers and channel or distribution partners - Familiarity with modern marketing technology stacks (Salesforce, Hubspot, Chilipiper, Gong, Looker, etc.) and AI-powered tools - Equal parts systems thinker and storyteller - A leader comfortable owning revenue outcomes — not just brand metrics $230,000 - $250,000 a year This role offers a base salary range of $230K–$250K plus a performance-based bonus, bringing on-target earnings (OTE) to approximately $300K. In addition, the role includes a meaningful equity grant. Final compensation will depend on experience and impact. We offer great compensation packages, and comprehensive health benefits, & believe in a strong cohesive team atmosphere. Work from-home office stipend, virtual team events, and access to learning opportunities from our team and network of advisors, and investors are just the starting point. - Competitive salary - Equity - Unlimited PTO and paid holidays - Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability - 401(k) - Work-from-home and commuter stipends - Laundry reimbursements to support our customers' businesses - Comprehensive training, learning, and development programming - Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!

• Own Distributor Relationships - Serve as the primary point of contact for a defined set of distributors - Build trusted, long-term relationships with owners, sales reps, and install teams - Spend time in the field with distributor teams to understand how they sell and install - Act as the quarterback for all distributor needs across sales, hardware, and support • Drive Revenue Through the Channel - Grow hardware, card, payments, and software revenue through distributors - Support distributors at regional and national trade shows, open houses, and events - Ensure distributors understand pricing, discount structures, and programs - Support deal strategy, quoting, and closing when needed • Enable Distributor Success - Train distributor sales teams on Cents and Laundroworks products, both remotely and in person - Roll out new products, programs, and incentives to the channel - Identify friction points and work cross-functionally to remove them - Help distributors scale from ad hoc selling to a repeatable motion • Be the Voice of the Distributor - Bring distributor feedback back to Product, Ops, and Leadership - Surface systemic issues early before they become escalations - Advocate for distributor needs while protecting Cents standards and economics • Operate Like an Owner - Track performance against clear KPIs (bookings, attach rates, activation, growth) - Maintain clean CRM data and distributor account plans. - Proactively manage risk, churn, and underperforming partners

Want to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we’re just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. About Cents Cents is a New York–based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Our all-in-one, business-in-a-box platform helps operators start, manage, and expand their businesses through a market-leading suite of SaaS and hardware products. By building a modern system to power the garment care industry, our goal is to outsource laundry day to the local business. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We’re adding great talent to help achieve this mission, and that’s where you come in! About The Role As the driving force behind bringing new products from concept to launch, the Product Marketing team is essential to Cents' growth trajectory. As a Product Marketing Manager, you will be responsible for multiple product launches involving both software platform features and hardware integrations within your first year. You will bridge the gap between technical capabilities and real-world laundromat operator needs, ensuring our integrated solutions deliver measurable value. Your technical acumen combined with marketing expertise will directly fuel our growth and establish repeatable templates for successful product launches across our expanding technology stack. We are looking for talent to join our growing team in NYC! Lead Go-to-Market Initiatives & Product Launches Execute product launches for integrated software/hardware solutions with go-to-market strategies Coordinate launches across multiple stakeholders, including engineering, product, and support teams Develop positioning that clearly communicates the value of complex platform capabilities to non-technical operators Establish metrics and success criteria for technical product adoption and performance Drive Technical Product Marketing Strategy Partner closely with product, engineering, and hardware teams to translate technical capabilities into compelling market opportunities Influence product roadmap by identifying key differentiators that create competitive advantages in the laundry industry Develop go-to-market frameworks that can scale across both software features and hardware product launches Create standardized launch templates and processes for technical product releases Develop High-Impact Content & Sales Enablement Create scalable, high-quality materials for operators and sales teams, including website updates, pitch decks, videos, and product one-pagers Develop clear and compelling product positioning and messaging that differentiates Cents and resonates with laundromat operators Collaborate with sales to develop training, tools, and resources including case studies, thought leadership pieces, and product demos Translate technical platform features into understandable narratives for small business owners Gather Customer Insights & Market Research Collect and analyze operator feedback to inform product messaging, development, and roadmap priorities Conduct thorough market research on laundry industry trends, competition, and customer needs Become an expert on Cents' buyers and the competitive landscape in the laundry industry Analyze customer segmentation to inform product positioning across different operator types Cross-Functional Collaboration Work collaboratively with product management and engineering on product features, roadmaps, and release plans Partner with sales to develop training and content on product differentiation for the laundry market Serve as central point of contact across products and operator segments, communicating value to internal teams Manage multiple projects and coordinate across cross-functional teams Education and Experience Bachelor's degree in marketing, business, communications, or related field (MBA preferred) 3-5 years of product marketing experience with technical products, preferably B2B SaaS with hardware components Experience leading product launches and marketing campaigns in vertical SaaS or small business markets Track record of successfully launching and marketing technology products Skills and Abilities Commercial orientation - excited about being in front of customers, providing critical support to close deals, and partnering with marketing on pipeline generation Strong strategic and analytical skills with ability to synthesize complex data and deliver clear, actionable insights Excellent written and verbal communication skills for compelling messaging and presentations Strong understanding of market research, competitive analysis, and customer segmentation Ability to work effectively in cross-functional teams and manage multiple projects Highly resilient, adaptable, and energized by building clarity out of ambiguityDeep understanding of product lifecycles and go-to-market campaign development Proven project management skills and attention to detail Desired Qualifications About Us There’s a Laundry List of Why You’ll Love Working at Cents! We are leaders - Leadership is not exclusive to the management team, but something everyone at Cents embraces and wants to get better at. We are overachievers - The only true way to predict the future is to build it yourself. No excuses. Give 100% at all times. We are students - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to diversity and tight knit community - We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Benefits and Perks We offer great compensation packages, comprehensive health benefits, & believe in a strong cohesive team atmosphere. Work from-home office stipend, virtual team events, and access to learning opportunities from our team and network of advisors, and investors are just the starting point. - Competitive salary - Equity - Unlimited PTO and paid holidays - Remote-first with offices in New York City and San Francisco - Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability - 401(k) - Work-from-home and commuter benefits - Laundry allowance to support our customers’ businesses - Comprehensive training, learning, and development programming - Access to hundreds of discounts and rewards from renowned vendors, including deals on health & wellness, travel, dining, auto insurance, and so much more! Please be aware that all legitimate recruitment communications from Cents will come through our official channels (@trycents.com email domain, our official careers page, or verified phone calls following email introductions). Also please note that we will never ask for money or sensitive financial information. If you are contacted through other means or asked for such details, please assume that the communication is not legitimate. Please forward any such communications to us at concerns@trycents.com and we can confirm this for you.