transcosmos inc.

Passionate about customer success and growth? Join our international team and help clients maximize the value of our solutions! **What You’ll Do** - Build strong customer relationships and drive success - Handling customer support through phone and email channels, responding to general inquiries as well as questions related to contracts and invoices. - Supporting customers and local teams with contract administration and invoice-related tasks, along with related customer service activities. - Conduct proactive outreach campaigns.

• Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers • Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed • Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams

• Lead, coach, and motivate the success team to meet and exceed service targets. • Act as the first point of escalation for agents and customers, resolving issues quickly and effectively. • Monitor performance, identify training needs, and foster continuous improvement. • Promote a collaborative, professional, and customer-focused team culture.

**What You’ll Do** - Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers - Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed - Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams

• Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers • Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed • Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams

• Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers • Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed • Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams

• Build strong customer relationships and drive success • Handling customer support through phone and email channels, responding to general inquiries as well as questions related to contracts and invoices. • Supporting customers and local teams with contract administration and invoice-related tasks, along with related customer service activities. • Conduct proactive outreach campaigns.

• Understand and drive customer success goals • Monitor customer performance and uncover opportunities for growth • Assist with billing, administration, and customer inquiries • Collaborate globally with internal teams to ensure seamless service • Provide prompt, reliable, and accurate information about the products, services and solutions to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.

• Build strong customer relationships and drive success • Handling customer support through phone and email channels, responding to general inquiries as well as questions related to contracts and invoices. • Supporting customers and local teams with contract administration and invoice-related tasks, along with related customer service activities. • Conduct proactive outreach campaigns.

• Take full ownership of customer-reported issues and ensure timely resolution; • Research, diagnose, troubleshoot, and identify effective solutions for hardware and software concerns; • Provide prompt, reliable, and accurate information to customers while adapting communication style to their technical level; • Follow standard procedures for escalation of unresolved issues to appropriate internal teams; • Ensure contact resolution within defined timelines while maintaining high-quality standards in every interaction supporting customer retention efforts; • Escalate service-related issues to the correct department in accordance with company processes; • Maintain strict compliance with customer Data Privacy and Security policies; • Communicate and collaborate positively with team members, customers, and business partners.