Towne Mortgage Company

• Manage the mortgage process from client approval through loan closing. • Discover new sales opportunities through networking and turn them into long-term partnerships. • Create detailed business plans to facilitate the attainment of goals and quotas. • Remain in frequent contact with the clients in your responsibility to understand their needs. • Respond to complaints and resolve issues, aiming at customer contentment and the preservation of the company’s reputation. • Submit call reports to Towne as requested. • Negotiate agreements and keep records of sales and data. • Train additional Account Executives as may be deemed appropriate from time to time by the company.

• Provide day-to-day legal advice on mortgage regulatory compliance and operational matters impacting origination and servicing functions. • Interpret and apply federal and state laws, including: TILA, RESPA (including TRID), ECOA, FCRA, FDCPA, TCPA, and other CFPB regulations and guidance. • Advise business teams on the implementation of regulatory changes and risk mitigation strategies. • Analyze new or amended laws and determine applicability to Towne’s business operations. • Review and advise on consumer-facing disclosures, communications, and regulatory notices. • Draft, review, and negotiate vendor agreements, investor/third-party contracts, and other business arrangements. • Ensure contractual terms align with applicable laws, investor requirements, and internal policy controls. • Support Towne’s Compliance Management System (CMS) by advising on policies, procedures, and controls, and supporting compliance risk assessments and monitoring. • Partner with Compliance and QC teams to address findings, corrective actions, and root cause analyses. • Assist in developing and maintaining policies, procedures, and training programs designed to ensure adherence to regulatory requirements. • Provide legal support for enterprise risk management and compliance oversight functions (including vendor management and third-party risk where applicable). • Assist with consumer complaint escalations and regulatory responses, including drafting responses to agencies where necessary. • Conduct legal research on various mortgage-related topics as necessary. • Provide concise summaries of legal requirements and operational impact for leadership decision-making. • Support the culture of risk/compliance aligned with Towne’s enterprise risk and CMS framework

• Design a variety of digital marketing materials including flyers, email templates, and social media content • Assist with copywriting for email campaigns, press releases, and other marketing materials • Schedule social media posts using Buffer or similar platforms • Contribute to website UX/UI improvements (helpful but not required) • Assist with HR-related marketing efforts such as developing and publishing content for the internal intranet • Become an advocate of our culture and adhere to our core values