Tonal Systems

Director, IT and Security Location Austin, TX Employment Type Full time Location Type Remote Department Operations - Business Technology & PMO - Business Technology Compensation - $178K – $220K Overview Tonal is the world's most intelligent strength training system, combining hardware, software, AI, computer vision, and world-class content to help people build strength and live healthier. Tonal is now expanding into healthcare and clinical applications, connecting strength training technology with providers, employers, and payers to deliver measurable health outcomes — raising the bar for what our IT and security function needs to deliver. We're looking for a Director of IT & Security to own this function end-to-end. This role carries the highest privileges across our most sensitive systems and direct accountability for IT and security outcomes company-wide. You'll report to the VP of Business Technology and work closely with senior leadership. The ideal candidate has a start-up mentality — comfortable moving fast in a lean, resource-constrained environment, while never losing sight of the security and compliance discipline a healthcare-adjacent company requires. What You Will Do - Own end-to-end IT operations, including device lifecycle, onboarding/offboarding, SaaS administration, identity and access management, help desk, and office infrastructure across all locations. - Lead the technical controls side of Tonal's HIPAA compliance program, implementing the safeguards required by the HIPAA Security Rule and HITECH Act — encryption, SIEM, MDM/EDR, and role-based access. - Own and execute Tonal's security program: penetration testing remediation, security policy, tabletop exercises, vendor security reviews, and incident response. - Govern Tonal's AI tool ecosystem, including licensing, spend, API key governance, corporate AI policy, and DLP and prompt injection protections. Drive AI training and best practices across the organization. - Administer Tonal's SaaS portfolio, owning contract renewals, license optimization, and vendor negotiations across critical platforms. - Drive automation and identity governance maturity, including Okta Identity Governance, expanding SCIM-based provisioning, building & enforcing RBAC frameworks, and driving workflow automation and system integration. - Lead and grow the IT & Security team, managing engineers and administrators, overseeing the virtual CISO engagement, owning the budget and aligning org structure to Tonal’s needs. - Own IT documentation and process improvement, maintaining runbooks and closing gaps in onboarding, offboarding, and incident response, and driving overall automation. - Manage global physical infrastructure — networking, Wi-Fi, AV, and physical access — across a distributed, multi-office footprint. - Serve as a trusted operator on Tonal's most sensitive matters, from executive access provisioning to security incidents and legal holds. - Report regularly to senior leadership and the C-suite, translating IT & Security roadmap priorities, progress, technical risk and incident management into clear, actionable narratives. Who You Are - 10+ years in IT and security leadership, with full functional ownership and experience across identity and access management, endpoint security, SaaS administration, network infrastructure, and security program management. - Hands-on HIPAA compliance implementation experience, beyond writing policies - Track record of building a security program from the ground up: policy, penetration testing, and real incident response - Broad expertise across identity and access management, endpoint security, SaaS administration, and network infrastructure - Equally comfortable configuring technical systems and presenting security risk to executive leadership - A start-up mindset: thrives in fast-moving, resource-constrained environments without cutting corners on security - Proven ability to prioritize with a lean team and limited budget, with outcomes to show for it. - Experience managing a large SaaS portfolio, including contract renewals, vendor negotiation, and license governance - Strong people leadership skills, setting clear expectations and developing team members - High standards of trust, integrity, and discretion, given access to the company's most sensitive systems Extra Credit - HIPAA compliance roll-out and execution, owning the technical controls end-to-end. - Experience with SOC 2 Type II, NIST CSF, or HITRUST in a hands-on implementation capacity - Background in healthcare technology, digital health, or clinical-grade software environments At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you! Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.

Finance Manager, Revenue Accounting Location Toronto, ON Employment Type Full time Location Type Remote Department G&AAccounting Compensation - CA$105K – CA$135K We take into consideration an individual’s background, experience, and location in determining their salary. This role is also eligible for health insurance, retirement savings benefits, life insurance and disability benefits, flexible paid time off, parental leave, and other additional benefits. Overview We are seeking a Finance Manager, Revenue Accounting to join our growing Finance team. This role is responsible for leading the Company’s revenue accounting processes, ensuring compliance with ASC 606, and supporting scalable financial operations within a high-growth environment. The role will also oversee deferred revenue governance, retail partner receivables, and order-to-cash processes. What You Will Do - Own the monthly and quarterly revenue close processes, including journal entries, reconciliations, revenue analytics, deferred revenue analyses, accounts receivable reporting, and management reporting packages. - Lead revenue recognition activities in accordance with ASC 606, including contract reviews and technical accounting assessments. - Manage and conduct periodic and annual analyses of deferred revenue balances to ensure all applicable revenue is recognized timely and appropriately. - Prepare and maintain deferred revenue rollforwards and investigate aged or unusual balances. - Partner with Sales, Legal, Operations, and FP&A teams regarding customer contracts and accounting treatment. - Own the accounts receivable aging process for retail partners, including distribution of monthly aged statements and follow-up on outstanding balances. - Collaborate with retail partners and internal stakeholders to resolve billing disputes, deductions, collection issues, and payment delays. - Develop and monitor revenue metrics, deferred revenue analyses, accounts receivable aging, and working capital reporting. - Drive process improvements related to revenue and order-to-cash processes. - Support external audit requirements. - Mentor and develop junior team members. Who You Are - Bachelor’s degree in Accounting, Finance, or related field. - CPA designation preferred. - 5+ years of progressive accounting experience including revenue accounting and order-to-cash processes. - Strong technical accounting knowledge and understanding of ASC 606. - Experience managing deferred revenue balances and revenue realization assessments. - Experience overseeing accounts receivable processes, collections, and retail partner account management. - Strong understanding of billing processes, customer deductions, and working capital management. - Experience operating within a high-growth environment. Technical Skills & Experience - Experience with NetSuite ERP required. - Experience with Salesforce or similar CRM platforms required. - Advanced Microsoft Excel skills including financial modeling, large data analysis, and reporting automation. - Experience with revenue automation tools (NetSuite ARM, Zuora, Stripe, Chargebee, or similar) considered an asset. At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you! Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.

• Lead and develop a team of Integrations Developers and Business System Administrators • Own the team's engineering practices — code review standards, testing, CI/CD, and documentation • Own the technical roadmap for business systems • Guide the team through the full development lifecycle: requirements analysis, technical design, build, testing, and release • Run team rituals (sprint planning, standups, retros, backlog grooming) and manage delivery timelines • Serve as the primary technical contact and escalation point for MuleSoft, Salesforce, NetSuite • Build monitoring, alerting, and maintenance into standard engineering practice • Define scalable support request intake process, and drive resolution of production issues • Manage matrixed offshore team and professional services engagements • Define and track engineering success metrics • Own budget, vendor, and resourcing decisions • Build team capability for the long term

• Own the monthly and quarterly revenue close processes, including journal entries, reconciliations, revenue analytics, deferred revenue analyses, accounts receivable reporting, and management reporting packages. • Lead revenue recognition activities in accordance with ASC 606, including contract reviews and technical accounting assessments. • Manage and conduct periodic and annual analyses of deferred revenue balances to ensure all applicable revenue is recognized timely and appropriately. • Prepare and maintain deferred revenue rollforwards and investigate aged or unusual balances. • Partner with Sales, Legal, Operations, and FP&A teams regarding customer contracts and accounting treatment. • Own the accounts receivable aging process for retail partners, including distribution of monthly aged statements and follow-up on outstanding balances. • Collaborate with retail partners and internal stakeholders to resolve billing disputes, deductions, collection issues, and payment delays. • Develop and monitor revenue metrics, deferred revenue analyses, accounts receivable aging, and working capital reporting. • Drive process improvements related to revenue and order-to-cash processes. • Support external audit requirements. • Mentor and develop junior team members.

• Own end-to-end IT operations, including device lifecycle, onboarding/offboarding, SaaS administration, identity and access management, help desk, and office infrastructure across all locations. • Lead the technical controls side of Tonal's HIPAA compliance program, implementing the safeguards required by the HIPAA Security Rule and HITECH Act. • Own and execute Tonal's security program: penetration testing remediation, security policy, tabletop exercises, vendor security reviews, and incident response. • Govern Tonal's AI tool ecosystem, including licensing, spend, API key governance, corporate AI policy, and DLP and prompt injection protections. • Administer Tonal's SaaS portfolio, owning contract renewals, license optimization, and vendor negotiations across critical platforms. • Drive automation and identity governance maturity, including Okta Identity Governance, expanding SCIM-based provisioning, building & enforcing RBAC frameworks, and driving workflow automation and system integration. • Lead and grow the IT & Security team, managing engineers and administrators, overseeing the virtual CISO engagement, owning the budget and aligning org structure to Tonal’s needs. • Own IT documentation and process improvement, maintaining runbooks and closing gaps in onboarding, offboarding, and incident response, and driving overall automation. • Manage global physical infrastructure — networking, Wi-Fi, AV, and physical access — across a distributed, multi-office footprint. • Serve as a trusted operator on Tonal's most sensitive matters, from executive access provisioning to security incidents and legal holds. • Report regularly to senior leadership and the C-suite, translating IT & Security roadmap priorities, progress, technical risk and incident management into clear, actionable narratives.

• Lead our bi-monthly New Hire Orientation sessions in person in one of Tonal’s hub locations and send orientation materials and communications to new hires and collaborative stakeholders in a timely manner • Coordinating and executing the onboarding process; this involves submitting and processing paperwork to appropriate departments, creating new employee files, coordinating orientation, and supporting training efforts. • Partnering with and supporting our HR Business Partners with day-to-day HR administration and improving the employee lifecycle. • Supporting and assisting our global workforce, being a first point of contact for HR; including providing employee documentation, assisting with general HR questions and supporting system troubleshooting. • Following the offboarding process when required, including updating key stakeholders and actioning the offboarding workflow • Collaborating closely with our Recruiting, Workplace, Legal and IT teams on the employee experience. • Be an expert on our HR systems and maintain the data across them. • Proactively identifying improvement opportunities within HR systems and processes • Auditing compliance measures and data entry in accordance with HR policies on a weekly basis. • Maintaining and ensuring necessary documentation is stored in employee files.

• Own the commercial health of Tonal's healthcare accounts, including Physical Therapy and Chiropractic clinics, healthcare networks, performance medicine practices, and integrated healthcare partners. • Serve as the clinical voice in the room with our highest-stakes commercial accounts, building deep, trust-based relationships with clinician owners, medical directors, and clinical operations leaders. • Translate clinical workflow and patient-outcome priorities into commercial decisions, and translate Tonal's product roadmap into language that resonates with healthcare buyers. • Architect the "Healthcare Commercial Playbook," defining the operational lifecycle from contract signature through clinical onboarding, deployment, and multi-year renewal. • Develop resources and materials (online, written, video, audio) to educate and inspire healthcare professionals to utilise Tonal to the full extent of its capabilities. • Oversee the white-glove deployment process for healthcare accounts in collaboration with our post-purchase operational teams, ensuring Tonal installations meet the heightened compliance, safety, and brand standards required in healthcare environments. • Own the Sales-to-Operations hand-off for healthcare accounts, translating clinical requirements into actionable installation, training, and ongoing service plans. • Lead Business Reviews focused on clinical adoption, patient outcomes, equipment utilization, and commercial ROI. • Serve as the primary strategic lead for high-value healthcare accounts. • Support accounts with inquiries related to translating on-product movements/modalities or interpreting data to achieve desired functional health, rehabilitation, and recovery outcomes. • Partner with Tonal's B2B Sales, Product, Field Operations, Logistics, Partnerships, and Care Operations teams to ensure healthcare accounts receive the highest tier of technical, clinical, and operational support. • Act as the strategic liaison between clinical partners and Tonal's product team, surfacing field-tested feedback that shapes the healthcare roadmap. • Collaborate with the broader Manager, B2B Customer Success on shared infrastructure (CRM, account health systems, reporting) so the two verticals operate from a unified data foundation. • Collaborate with the Senior Executive Team to align healthcare operational capacity with broader corporate growth targets and revenue goals. • Identify "land and expand" opportunities within existing healthcare accounts, partnering with Healthcare Sales on upsells and multi-site expansion. • Lead growth experiments: evaluating reimbursement pathways, cash-pay models, hybrid clinical/wellness offerings, and operationalizing what works. • Manage the renewal pipeline for healthcare accounts, identifying clinical and operational risks early and intervening to protect recurring revenue. • Build, hire, and lead the healthcare-specific Customer Success team as the vertical scales. • Establish the SOPs, training, and career pathways that allow Tonal to recruit and retain top clinical-commercial hybrid talent.

• Design, build, and maintain ETL pipelines across ERP, CRM, e-commerce, fulfillment, and financial systems. • Collaborate with Business Analysts and stakeholders in Operations, Finance, and Supply Chain. • Build error handling, alerting, and reprocessing flows to ensure integration reliability. • Troubleshoot and resolve data integration issues and failures. • Keep up-to-date with the latest data integration tools and techniques.

• Own the commercial health of Tonal's healthcare accounts, including Physical Therapy and Chiropractic clinics, healthcare networks, performance medicine practices, and integrated healthcare partners. • Serve as the clinical voice in the room with our highest-stakes commercial accounts, building deep, trust-based relationships with clinician owners, medical directors, and clinical operations leaders. • Translate clinical workflow and patient-outcome priorities into commercial decisions, and translate Tonal's product roadmap into language that resonates with healthcare buyers. • Architect the "Healthcare Commercial Playbook," defining the operational lifecycle from contract signature through clinical onboarding, deployment, and multi-year renewal. • Develop resources and materials (online, written, video, audio) to educate and inspire healthcare professionals to utilise Tonal to the full extent of its capabilities. • Oversee the white-glove deployment process for healthcare accounts in collaboration with our post-purchase operational teams, ensuring Tonal installations meet the heightened compliance, safety, and brand standards required in healthcare environments. • Own the Sales-to-Operations hand-off for healthcare accounts, translating clinical requirements into actionable installation, training, and ongoing service plans. • Lead Business Reviews focused on clinical adoption, patient outcomes, equipment utilization, and commercial ROI. • Serve as the primary strategic lead for high-value healthcare accounts. • Support accounts with inquiries related to translating on-product movements/modalities or interpreting data to achieve desired functional health, rehabilitation, and recovery outcomes • Partner with Tonal's B2B Sales, Product, Field Operations, Logistics, Partnerships, and Care Operations teams to ensure healthcare accounts receive the highest tier of technical, clinical, and operational support. • Act as the strategic liaison between clinical partners and Tonal's product team, surfacing field-tested feedback that shapes the healthcare roadmap. • Collaborate with the broader Manager, B2B Customer Success on shared infrastructure (CRM, account health systems, reporting) so the two verticals operate from a unified data foundation. • Collaborate with the Senior Executive Team to align healthcare operational capacity with broader corporate growth targets and revenue goals. • Identify "land and expand" opportunities within existing healthcare accounts, partnering with Healthcare Sales on upsells and multi-site expansion. • Lead growth experiments: evaluating reimbursement pathways, cash-pay models, hybrid clinical/wellness offerings, and operationalizing what works. • Manage the renewal pipeline for healthcare accounts, identifying clinical and operational risks early and intervening to protect recurring revenue. • Build, hire, and lead the healthcare-specific Customer Success team as the vertical scales. • Establish the SOPs, training, and career pathways that allow Tonal to recruit and retain top clinical-commercial hybrid talent.

• Lead Tonal’s Field Operations & Last Mile Strategy • Own operational performance across repair, field operations, and last mile (across U.S.) • Develop and execute scalable strategies to improve delivery quality, service levels, cost efficiency, and member experience • Build operational frameworks that support growth while maintaining a premium member experience • Define and own the operational roadmap for field services and last mile • Manage Service Provider Network Performance • Lead and develop an internal team responsible for service provider management, compliance, quality assurance, and training • Oversee a complex multi-site outsourced network of repair and installation partners • Drive Continuous Improvement & Operational Excellence • Identify root causes and implement systematic solutions to operational challenges • Build reporting, operational cadences, and performance management systems that enable proactive decision-making • Champion the Member Experience • Ensure field operations deliver a premium, seamless customer experience • Build a culture centered on accountability, quality, continuous improvement, and responsiveness