Techmer PM

• Engages customers at multiple levels, from procurement to technical to mid-level executives and senior executives. • Has the ability to connect with and gain rapport with people in various functions and levels of management. • Strategy Development for Area of Responsibility • Pursue partnerships that will drive growth • Develop applications into the market by ensuring product offering matches customer/market technical and commercial needs while also being attractive commercially for TPM • Feed Voice of Customer regarding product, market, application and commercial needs to internal stakeholders to drive continuous improvement in our performance and offerings • Supports industry events in coordination with Market Manager and Business Leader • Development and management of a robust opportunity pipeline that is accurately represented in Salesforce • Customer visits, calls, communication with Call Reports out to stakeholders • Robust recording of Account and customer details in Salesforce • Initiation and management of Work Orders to Tech Service • Project Management of key technical or commercial initiatives • Ensure financial considerations – customer setup, adherence to terms, etc. • Forecasting in partnership with SIOP lead • Drive new customer development • Drive new business at existing customers • Own some customer management (Accounts/Territories assigned) • Identify top strategic customers and manage team to develop strategies to gain share and grow business • Customer events and entertainment • Manage and record complaints and returns • Collaborate with technical, SC, CS, manufacturing, HR, Finance and LT to ensure Techmer PM is driving best in class service, quality, technology, and financial performance • Identify key customers and resources needed for technical visits and customer service prioritization

• Manage highly complex accounts, with multiple locations and functions that require the coordination of various Techmer PM resources to achieve maximum growth of sales and profits. • Engages customers at multiple levels, from procurement to technical to mid-level executives and senior executives. • Has the ability to connect with and gain rapport with people in various functions and levels of management. • Strategy Development for Area of Responsibility. • Pursue partnerships that will drive growth. • Develop applications into the market by ensuring product offering matches customer/market technical and commercial needs while also being attractive commercially for TPM. • Feed Voice of Customer regarding product, market, application and commercial needs to internal stakeholders to drive continuous improvement in our performance and offerings. • Supports industry events in coordination with Marketing and Business Leader. • Development and management of a robust opportunity pipeline that is accurately represented in Salesforce. • Customer visits, calls, communication with Call Reports out to stakeholders. • Robust recording of Account and customer details in Salesforce. • Initiation and management of Work Orders to Tech Service. • Project Management of key technical or commercial initiatives. • Ensure financial considerations – customer setup, adherence to terms, etc. • Forecasting in partnership with SIOP lead. • Drive new customer development. • Drive new business at existing customers. • Own some customer management (Accounts/Territories assigned). • Identify top strategic customers and manage team to develop strategies to gain share and grow business. • Customer events and entertainment. • Manage and record complaints and returns. • Collaborate with technical, SC, CS, manufacturing, HR, Finance and LT to ensure Techmer PM is driving best in class service, quality, technology, and financial performance. • Identify key customers and resources needed for technical visits and customer service prioritization.

• Lead initiatives to introduce new products into distribution channels, including pilot launches, partner training, and feedback gathering. • Track adoption and performance of new products; report monthly to the BU Director. • Identify gaps and opportunities in the current portfolio; collaborate with Product Development and Marketing to build offerings aligned with emerging trends (e.g., sustainability, healthcare, advanced materials). • Monitor competitor activity; provide quarterly competitive landscape reports with recommended strategic adjustments. • Analyze product performance to identify optimization opportunities and support continuous improvement. • Ensure distribution partners receive best‑in‑class service and support. • Meet service level standards: - Respond to inquiries within 24 hours - Deliver quotes within 48 hours - Confirm purchase orders within 48 hours - Provide shipment tracking within 24 hours - Resolve complaint investigations within 14 days • Provide monthly customer service performance reports jointly with the Key Account Manager. • Develop and execute growth plans for distribution channels across regions and vertical markets. • Set clear growth targets for each distributor; track and report performance against KPIs. • Identify and cultivate high‑potential accounts; partner with Sales and Marketing to deploy tailored growth strategies focused on margin improvement and pipeline development. • Co-fund, coordinate, and execute joint marketing campaigns (webinars, email marketing, social media pushes) with distribution partners. • Maintain and update dashboards tracking product launches, market expansion, and initiative-driven revenue growth; review monthly with BU Director. • Lead initiatives aligned with industry trends such as sustainable polymers, advanced recycling, and digital transformation. • Gather feedback from customers and internal teams to continually refine strategies. • Implement process improvements that reduce time-to-market for new products and market entries. • Support management of the distribution budget, including cost tracking and monthly reporting. • Ensure timely submission of budget updates and participate in monthly budget review sessions with the BU Director. • Identify operational challenges and implement solutions, including system inefficiencies and vendor coordination gaps. • Streamline departmental workflows to reduce bottlenecks, improve throughput, and enhance organizational efficiency.