TechLabs London

Role Description The Digital Content Creator produces and maintains clear, engaging digital content that helps our customers, colleagues, and wider business understand and get the most from our software products. This role sits at the heart of how we explain and showcase our products. Working closely with our Product team and our Marketing & Communications Lead, the Digital Content Creator owns the authoring and ongoing upkeep of the digital content that supports our software — from written guides and presentations to interactive, in-product content and product documentation. The focus is on producing high-quality, accessible content that enables others to learn, adopt, and promote our products with confidence. Responsibilities Key responsibilities include: - Author, update, and maintain a broad range of digital content that explains our product features and how to use them, including written documents, guides, and presentations. - Create interactive, in-product content and guided walkthroughs using our own digital adoption tooling, helping users navigate and adopt features directly within the product. - Write and maintain clear product documentation within our product development tooling, such as user stories and functional descriptions of product capabilities. - Take ownership of a well-organised, accurate, and up-to-date content library, keeping everything current as the product evolves. - Adapt tone, style, and format to suit different audiences, from end users and clients through to internal teams. Collaboration & Enablement: - Work closely with the Product Specialist and wider Product team to understand new and existing functionality, asking questions to ensure a full and accurate understanding before creating content. - Share externally-friendly content with our Marketing & Communications Lead to help inform website materials, portal content, and campaigns. - Help upskill the Marketing function on what our products do, enabling them to curate their own marketing content and lead-generation campaigns with confidence. - Act as a knowledgeable point of reference on product functionality for content-related needs across the business. - Additional responsibilities may be assigned as needed to support the team and business objectives. Qualifications - Excellent written and spoken English is an absolute requirement — this role produces content that others rely on to learn, train, and be informed, so a consistently high standard of English, with minimal need for review, is essential. - A genuine interest in and enthusiasm for creating digital content, and a desire to build a career in this field. - Strong general technology skills, and the confidence to learn new software and digital tools quickly. - Familiarity with tools such as Microsoft Word, PowerPoint, and PDF creation. - Awareness of Microsoft Dynamics 365 or similar business platforms is an advantage but is not required - full training will be provided. - No prior experience of our specific products or tools is required. - Curious and eager to learn: you ask thoughtful questions, seek to fully understand products and processes, and continually develop your knowledge. - Proactive and accountable: you take ownership of your work, manage your priorities effectively, and see tasks through to completion. - Strong written communication: you can explain technical concepts clearly, producing well-structured content tailored to different audiences. - Collaborative approach: you work effectively with colleagues across teams, share knowledge, and contribute positively to shared objectives. - Committed to quality: you have excellent attention to detail and consistently produce accurate, polished, and professional content. Requirements - Ability to organise and prioritise work across multiple content needs. Work Arrangements - Full-time, permanent role. - Based in our Cairo, Egypt office, with remote working available for the right candidate. - Regular collaboration with UK and international colleagues, working primarily in English.

Role Description As a Project Manager, you will be delivering business value to our clients through the successful implementation of Microsoft Dynamics 365 CRM projects. You will work closely with clients, business stakeholders, consultancy teams and other business units to ensure successful project delivery and execution. Your main responsibilities will include: - Managing the full project lifecycle, ensuring effective scope control, and ensuring solution compliance to business objectives. - Developing project plans which define the actions required to meet the project goals. Executing these plans whilst monitoring progress from the outset through to closure. - Managing budgets and team schedules, identifying and allocating resources to maximise quality and efficiency, and ensuring project profitability. - Acting as a single point of contact for assigned projects. - Engaging with key stakeholders in multiple business areas to scope business needs and identify key pain points to overcome as well as define quick wins where possible. - Identifying and managing the project risks and development of contingency plans. Qualifications - Proven experience in project delivery (full lifecycle). - Experience in the Property and Housing Industry is highly desirable. - Working experience with Microsoft Dynamics 365 and Power Platform is an advantage. - Ability to understand our business, our technology, products, and market approaches is an essential part of this role. - Ability to rapidly build relationships with stakeholders with different backgrounds. - Motivational by leading by example and supporting the team throughout the projects. - Exceptional organisational skills with the ability to work on your own initiative without detailed guidance on multiple projects at any one time. - Ability to handle multiple projects/tasks simultaneously in a timely manner. - Ability to learn new technologies and provide demo solutions and functionality to various stakeholder groups. - Advanced IT skills and computer user knowledge and skills are an absolute must as almost all our business operations are conducted online, via chat platform (Slack), Kanban boards (Trello) and communication via Digital platforms (Microsoft Teams). - Working experience in Agile SCRUM or Agile Kanban environment. Work Arrangements - This is a UK-based, full-time, permanent position with remote working opportunities provided you can work effectively. - There is occasional travel to client sites depending on the business needs.

Role Description Technical Consultant will be operating at the intersection of functional consultancy and technical delivery, supporting the design and implementation of solutions across Dynamics 365 CRM (Customer Engagement), Power Platform, and Azure-based systems. This role will work closely with clients, business stakeholders, project teams, and architects to understand requirements and contribute to solution delivery, while applying hands-on experience in Dynamics 365 CRM and the wider Microsoft ecosystem. Responsibilities - Stakeholder Engagement & Communication - Facilitate discovery workshops and requirements-gathering sessions with business and technical stakeholders. - Communicate technical concepts clearly to both technical and non-technical audiences. - Support and contribute to client meetings, ensuring actions and requirements are captured accurately. - Balance business requirements with technical constraints and established Dynamics 365 and Power Platform best practices. - Solution Design & Documentation - Translate defined business requirements into functional and technical designs under guidance where required. - Contribute to solution proposals, including documenting scope, assumptions, and approach. - Produce clear and structured functional and technical documentation. - Apply established best practices in areas such as data modelling, data migration, and integration design within Dynamics 365 environments. - Configuration & Delivery - Configure and customise Dynamics 365 CRM (Customer Engagement), including: - Entities, forms, views, dashboards - Business rules, workflows, and Power Automate flows - Plugins, custom actions, and extensions - Build Power Platform components such as model-driven and canvas apps. - Support implementation of data migration and integration solutions into/from Dynamics 365. - Deliver across internal products and client-facing solutions. - Technical Contribution - Contribute to integration development using Dynamics 365 APIs, REST/SOAP services, and Azure components. - Support development using C#/.NET (plugins, backend logic) and JavaScript/TypeScript (client-side customisation). - Participate in code reviews and follow established development standards. - Ensure work aligns with defined quality, security, and performance expectations, as well as with existing core product offering approaches. - Project & Team Support - Contribute to effort estimation and project planning activities. - Work collaboratively with project teams to support successful delivery. - Provide guidance and mentoring support to junior or less experienced team members where appropriate. - Follow established change, release, and approval processes. Qualifications - Required - Proven hands-on experience in a technical consulting, engineering, or delivery role. - Commercial experience with Microsoft Dynamics 365 CRM (Customer Engagement), including customisation and configuration. - Experience developing plugins, workflows, or custom extensions in Dynamics 365 & the Power Platform. - Understanding of Dynamics 365 data model, Dataverse, and core power platform capabilities. - Experience with system integrations (e.g. REST/SOAP APIs, ETL/ELT processes). - Working knowledge of Microsoft Azure services (e.g. Functions, Logic Apps, Service Bus, Data Factory). - Proficiency in C#/.NET and familiarity with scripting/web technologies (e.g. JavaScript or TypeScript). - Understanding of relational databases and data modelling principles. - Ability to produce clear technical and functional documentation. - Strong analytical and problem-solving skills. - Effective communication skills with both technical and non-technical stakeholders. - Ability to manage workload across multiple tasks in a delivery environment. - Desirable - Experience across specific Dynamics 365 CE modules (e.g. Sales, Customer Service, Field Service). - Experience with Power Platform (Power Apps, Power Automate, PowerBI/Fabric). - Familiarity with Azure-based integrations and cloud-native solutions. - Experience working in Agile or Iterative delivery environments. - Microsoft certifications (e.g. Dynamics 365, Power Platform, Azure). - Exposure to web development frameworks (e.g. .NET MVC, Angular). Requirements - Remote working is available if the job is performed effectively. - Occasional travel to client sites depending on business needs. Benefits You'll be joining a growing, forward-looking team that makes a real impact in the housing sector. You will have real ownership of client relationships and delivery, while supported by an experienced project and technical team around you, with plenty of opportunities to develop your skills and expertise.

• Managing the full project lifecycle, ensuring effective scope control, and ensuring solution compliance to business objectives. • Developing project plans which define the actions required to meet the project goals. • Executing these plans whilst monitoring progress from the outset through to closure. • Managing budgets and team schedules, identifying and allocating resources to maximise quality and efficiency, and ensuring project profitability. • Acting as a single point of contact for assigned projects. • Engaging with key stakeholders in multiple business areas to scope business needs and identify key pain points to overcome as well as define quick wins where possible. • Identifying and managing the project risks and development of contingency plans.

• Developing project plans which define the actions required to meet the project goals • Executing these plans whilst monitoring progress from the outset through to closure • Managing budgets, risks, issues, dependencies, and change • Correctly allocating resources to maximise quality and efficiency • Managing end to end implementation and delivery of all elements as defined in the project plans • Acting as single point of contact for assigned projects • Engaging with key stakeholders in multiple business areas to scope business needs and identify key pain points to overcome as well as defining quick wins where possible • Managing project lifecycle, ensuring effective scope control, and ensuring solution compliance to business objectives • Capable of demoing Technology solutions and functionality to various stakeholder groups

• Preparing, coordinating, and running customer-facing workshops, capturing requirements, stakeholders’ feedback, and defining business processes • Designing business processes and documenting requirements, processes (As-Is and To-Be), features, and business needs • Leading improvement initiatives that contribute to the ongoing development and success of the business • Engaging with key stakeholders in multiple business areas to scope business needs and identify key pain points to overcome as well as defining quick wins where possible • Clearly conveying well-defined business requirements to delivery teams and effectively communicating business processes and needs to ensure successful business outcomes • Managing requirements and traceability throughout the project lifecycle, ensuring effective scope control and ensuring solution compliance to business objectives • Deliver structured product demonstrations and solution walkthroughs to customers, prospects and stakeholder groups • Working with Microsoft Dynamics 365, Power Platform, and our custom-built solution iProperty Cloud

• Leading client workshops to demonstrate iProperty Cloud • Identifying gaps between product capabilities and client needs • Eliciting and capturing client requirements • Collaborating with technical team for changes and configurations • Configuring Dynamics 365 CE/CRM solutions • Supporting clients through onboarding and training • Managing your own time and priorities on projects • Keeping up to date with Dynamics 365 CE/CRM features