Superior Contracting & Maintenance

• Develop and update job descriptions and specifications in collaboration with operational team members. • Prepare and post recruitment materials on job boards, social media platforms, and other appropriate channels. • Screen resumes and job applications to identify qualified candidates. • Conduct interviews and assessments to evaluate candidates' knowledge, skills, experience, and aptitudes. • Provide analytical and well-documented recruiting reports to the team. • Build and maintain influential relationships with candidates throughout the selection process. • Negotiate pricing with potential vendors to ensure competitive rates for our clients. • Help with maintaining active vendor database. • Assist with document collection for vendor database.

• Answer inbound sales calls and engage with potential customers to understand their needs and qualify leads. • Make outbound calls to potential clients to introduce our products/services and establish initial contact. • Develop and maintain relationships with prospective clients through effective follow-up calls and emails. • Work closely with the sales team to pass on qualified leads for further development. • Maintain accurate records of all calls, appointments, and follow-up activities in the CRM system. • Work closely with the sales team to pass on qualified leads for further development. • Maintain accurate records of all calls, appointments, and follow-up activities in the CRM system. • Use provided scripts to guide conversations with the aim of closing sales or booking appointments. • Efficiently schedule and dispatch technicians for HVAC installations, maintenance, and repair jobs, optimizing their routes to maximize productivity and customer satisfaction. • Manage emergency dispatching as required, adjusting schedules and resources dynamically. • Handle customer communications with professionalism and courtesy, ensuring all interactions lead to high customer satisfaction. • Maintain detailed records of customer interactions, service requests, and outcomes for quality assurance and future training. • Support management with data entry, report generation, and compliance with administrative procedures. • Liaise with other departments to support overall operational efficiency and effectiveness. • Participate in regular team meetings to stay informed of company policies, procedures, and operational changes. • Participate in regular training sessions to improve sales techniques and product knowledge. • Provide feedback to management on script effectiveness and potential improvements in sales strategies.