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SuccessKPI

All-in-one revolutionary insight and action platform that uses AI, analytics, and automation to remove CX obstacles.

Senior Analytics Consultant

ConsultantConsultantFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

65 days ago

Salary

0

Seniority

Senior

Bachelor Degree7 yrs expEnglishAmazon RedshiftAWSCloudSQL

Job Description

Senior Analytics Consultant

SuccessKPI

• Leverage analytics tools to derive business insights • Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries. • Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility • Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack • Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations • Document best practices to increase our knowledge base

Job Requirements

  • Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related experience.
  • Minimum of 7+ years' experience in SaaS
  • Completion of 1+ AWS certification or related cloud experience, a plus
  • Experience in implementing MicroStrategy Reports, Dashboards and Freeform SQL reports is a must
  • Strong working knowledge of SQL and ability to write and tune complex queries.
  • Hands-on experience with RedShift is a plus
  • Linguistics, behavioral science background
  • Speech and Text skills with ability to build framework to ID topic trends
  • Ramp & ongoing monitoring
  • Analytics skills with end-to-end date flow knowledge
  • Quality management skills including ability to build framework, scoring mechanisms and provide improvement recommendations
  • Strong interpersonal, verbal and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.)
  • Strong analytical and logical problem-solving approach (Identify, describe, resolve)
  • Adaptable individual who can create structure in ambiguous or rapidly changing environments
  • Highly self-motivated and able to work independently as well as provide direction to team and defines what needs to be done

Benefits

  • Virtual Work opportunity
  • Opportunity to work and help shape a fast-growing company
  • Paid Holidays
  • Paid Leave / Paid Time Off
  • Parental Leave
  • EPF
  • Medical Insurance
  • Accidental Disability Coverage
  • Perk Stipend
  • Stock Options
  • Development and career growth opportunities at one of the coolest companies around, if we do say so ourselves

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