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All-in-one revolutionary insight and action platform that uses AI, analytics, and automation to remove CX obstacles.
Senior Analytics Consultant
Location
India
Posted
65 days ago
Salary
0
Seniority
Senior
Job Description
Senior Analytics Consultant
SuccessKPI
• Leverage analytics tools to derive business insights • Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries. • Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility • Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack • Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations • Document best practices to increase our knowledge base
Job Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related experience.
- Minimum of 7+ years' experience in SaaS
- Completion of 1+ AWS certification or related cloud experience, a plus
- Experience in implementing MicroStrategy Reports, Dashboards and Freeform SQL reports is a must
- Strong working knowledge of SQL and ability to write and tune complex queries.
- Hands-on experience with RedShift is a plus
- Linguistics, behavioral science background
- Speech and Text skills with ability to build framework to ID topic trends
- Ramp & ongoing monitoring
- Analytics skills with end-to-end date flow knowledge
- Quality management skills including ability to build framework, scoring mechanisms and provide improvement recommendations
- Strong interpersonal, verbal and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.)
- Strong analytical and logical problem-solving approach (Identify, describe, resolve)
- Adaptable individual who can create structure in ambiguous or rapidly changing environments
- Highly self-motivated and able to work independently as well as provide direction to team and defines what needs to be done
Benefits
- Virtual Work opportunity
- Opportunity to work and help shape a fast-growing company
- Paid Holidays
- Paid Leave / Paid Time Off
- Parental Leave
- EPF
- Medical Insurance
- Accidental Disability Coverage
- Perk Stipend
- Stock Options
- Development and career growth opportunities at one of the coolest companies around, if we do say so ourselves
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