• Help keep high-volume sports content accurate, timely, professional, and trusted. • Run content operations and support workflows during live sports events and other high-volume publishing periods. • Quality-check visuals, copy, metadata, links, calls to action, timing, categorisation, and brand consistency. • Spot, describe, and escalate issues clearly before they become client or user problems. • Triage support requests by gathering evidence, identifying likely causes, and communicating the next action. • Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, and improve repeatability. • Maintain clear handovers, incident notes, support updates, and QA records. • Work with content, operations, product, and client-facing teammates to fix issues quickly and prevent repeats. • Improve checklists, playbooks, templates, and lightweight automations as you learn what breaks in practice.

• Help move client work forward across onboarding, configuration, feature rollouts, issue resolution, product adoption, and ongoing delivery • Work with account managers, product, engineering, support, and clients to ensure clear actions and priorities • Investigate client issues by gathering context and reproducing problems • Use AI and internal tools to accelerate investigation and documentation • Maintain clear visibility on status, risks, and next actions • Communicate with clients and internal teams clearly

• Help move client work forward across onboarding, configuration, feature rollouts • Investigate client issues and resolve them • Communicate with clients and internal teams effectively • Maintain clear visibility on status, risks, decisions • Improve delivery playbooks and checklists as patterns emerge

• Help move client work forward across onboarding • Assist in configuration and feature rollouts • Resolve client issues and ensure product adoption • Collaborate with account managers, product, engineering, and support teams • Own execution for client workstreams • Investigate client issues and check configurations • Use AI and internal tools for documentation and analysis • Maintain visibility on status and actions • Communicate effectively with clients and internal teams • Improve delivery playbooks and templates