Stay AI

• Collaborate with the CEO and agency partners on campaign planning, development, and execution across email, paid media, webinars, events, and experimental channels. • Own the day-to-day management of our marketing stack (Clay, HubSpot, Chili Piper, etc.), ensuring accurate setup, data hygiene, and campaign execution across platforms. • Build and update landing pages, lead forms, and workflows to support campaign launches and lead capture efforts. • Ensure accurate lead tracking, scoring, and routing to Sales; monitor and troubleshoot issues across the funnel. • Build and deploy segmented email marketing campaigns, nurture sequences, and lifecycle flows. • Test and iterate across the funnel, from new channels to optimizing our AI strategy, to find what drives results. • Track and report on campaign performance metrics, such as open rates, CTRs, conversion rates, and pipeline impact, and flag optimization opportunities. • Collaborate with Sales, Partnerships, RevOps, and other Marketing team members to support ABM initiatives and new tool integrations. • Utilize firmographic, intent, and engagement data from tools like Clay and ZoomInfo to build and maintain segmented account lists for effective outbound and campaign targeting.

• Partner with top-tier ecommerce brands as a retention and lifecycle expert • Act as a trusted advisor on: • Email & SMS lifecycle strategy (flows, campaigns, segmentation) • Subscription retention tactics (dunning, churn prevention, winbacks) • Offer strategy, bundling, and upsell/cross-sell mechanics • Identify and drive improvements in LTV, retention, and subscriber growth • Define what “great” retention strategy looks like for Stay customers • Create repeatable playbooks for: • Lifecycle flows • Subscription retention programs • Customer portal optimization • Standardize how we identify and act on retention opportunities

• Have a deep focus on Customer Satisfaction. Continuously monitor and enhance the customer experience by proactively identifying and addressing any issues or opportunities for improvement • Set and manage client expectations, developing a detailed success plan, defining the scope of the relationship, understanding project risks and assigning team members to specific tasks • Communicate thoughtfully, providing answers to both technical and non-technical questions • Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion

• Partner with merchants to help them launch, manage, and grow their subscription programs using Stay • Provide hands-on support with feature setup, configuration, and ongoing optimization • Answer technical and non-technical questions and guide merchants on platform best practices • Monitor merchant usage and adoption to ensure customers are successfully using Stay’s features • Use tools like Salesforce and Intercom to manage customer interactions and maintain accurate records • Collaborate with Product, Engineering, and Customer Success teams to resolve issues and improve the merchant experience • Identify opportunities to help merchants improve subscription performance and reach their goals • Document insights and contribute to improving internal processes and resources

• Architect and build the core systems that ensure Stay operates seamlessly within Shopify’s ecosystem to serve hundreds of subscription brands and millions of subscribers. • Partner closely with Product, Design, and Engineering to deliver reliable, maintainable, and performant solutions that set us apart in the subscription ecosystem. • Redesign the webhook processing architecture to support 10x growth. • Architect a new abstraction layer that decouples internal subscription models from Shopify order primitives. • Lead a technical deep-dive on Shopify GraphQL bulk operations and performance tradeoffs. • Write an RFC defining the next generation of Stay’s integration framework. • Review critical infrastructure PRs and guide engineers on distributed systems design. • Implement new APIs and services to unlock the next generation of subscription management and analytics features for merchants. • Design and develop internal tooling when you see opportunities to better enable yourself and other engineers. • Collaborate with your teammates on Eng, Design and Product Management to plan and execute on new projects.

• Redesign the webhook processing architecture to support 10x growth. • Architect a new abstraction layer that decouples internal subscription models from Shopify order primitives. • Lead a technical deep-dive on Shopify GraphQL bulk operations and performance tradeoffs. • Write an RFC defining the next generation of Stay’s integration framework. • Review critical infrastructure PRs and guide engineers on distributed systems design. • Implement new APIs and services to unlock the next generation of subscription management and analytics features for merchants. • Design and develop internal tooling when you see opportunities to better enable yourself and other engineers. • Collaborate with your teammates on Eng, Design and Product Management to plan and execute on new projects.

• Identify, onboard, and activate new technology partners. • Manage a portfolio of partners with clear revenue goals and performance tracking. • Collaborate with Sales, Marketing, and Product to turn partnerships into real pipeline and closed revenue. • Work through technical or integration-related conversations or documentation with partners and internal teams. • Build co-selling or referral motions that scale. • Track partner impact, revenue contribution, and opportunities for expansion. • Dig into why a partnership isn’t producing revenue and take action to fix it.