STARLIMS

• Meet and exceed an assigned quota for new software licenses and professional services revenue • Own the full sales process — from lead identification to close — for an emerging product technology focused on electronic data management in life sciences manufacturing • Generate, monitor, and qualify leads through outbound prospecting and inbound follow-up • Serve as the primary point of contact for prospects, answering technical and commercial questions with confidence • Keep customer and pipeline data clean and current in Salesforce • Continuously refine your sales approach to reflect what customers actually care about • Identify target accounts and decision-makers using the web, social media, industry publications, and third-party data • Run targeted outreach campaigns, share marketing collateral, and follow up consistently • Coordinate meetings between prospects and sales engineers or executives • Partner with Sales and Marketing on industry events and trade shows

• Meet and exceed an assigned quota for new software licenses and professional services revenue • Own the full sales process — from lead identification to close — for an emerging product technology focused on electronic data management in life sciences manufacturing • Generate, monitor, and qualify leads through outbound prospecting and inbound follow-up • Serve as the primary point of contact for prospects, answering technical and commercial questions with confidence • Keep customer and pipeline data clean and current in Salesforce • Continuously refine your sales approach to reflect what customers actually care about • Identify target accounts and decision-makers using the web, social media, industry publications, and third-party data • Run targeted outreach campaigns, share marketing collateral, and follow up consistently • Coordinate meetings between prospects and sales engineers or executives • Partner with Sales and Marketing on industry events and trade shows

• Meet and exceed an assigned quota for new software licenses and professional services revenue • Own the full sales process — from lead identification to close — for an emerging product technology focused on electronic data management in life sciences manufacturing • Generate, monitor, and qualify leads through outbound prospecting and inbound follow-up • Serve as the primary point of contact for prospects, answering technical and commercial questions with confidence • Keep customer and pipeline data clean and current in Salesforce • Continuously refine your sales approach to reflect what customers actually care about • Identify target accounts and decision-makers using the web, social media, industry publications, and third-party data • Run targeted outreach campaigns, share marketing collateral, and follow up consistently • Coordinate meetings between prospects and sales engineers or executives • Partner with Sales and Marketing on industry events and trade shows

• lead the product strategy, vision, and roadmap for Labstep • developing and communicating a clear product vision and strategy for the ELN platform • defining, prioritizing, and managing the product roadmap based on deep market research, customer feedback, and business objectives • partnering closely with customers and stakeholders to gather insights, understand laboratory workflows, and validate product decisions • translating scientific workflows into actionable, cutting-edge product features • collaborating with our Technical Lead to ensure timely and successful product launches • monitoring product performance and leveraging data/analytics to make informed decisions • representing the Labstep product vision externally, engaging with the scientific community at industry events

• Design and optimize RAG pipelines over domain-specific content • Improve retrieval quality, ranking, and grounding to reduce hallucinations • Build evaluation frameworks to measure accuracy and consistency • Work with fragmented enterprise data and make it usable • Build AI-powered features integrated into STARLIMS workflows • Design for reliability (latency, scale, model variability) • Implement guardrails, fallbacks, and observability • Manage prompt evolution, model drift, and regressions • Develop systems that can reason, call tools, and execute multi-step tasks • Integrate with internal APIs, developer tooling, and external systems • Build and operate backend services on AWS (Lambda, API Gateway, DynamoDB, etc.) • Own system architecture and key technical decisions • Contribute to infrastructure-as-code and deployment pipelines

• Own the marketing strategy, execution, and results for the STARLIMS portfolio of companies • Set the tone for growth each month, quarter and year • Report directly to the Global VP of Sales & Marketing • Build strategy, deploy budget, and iterate relentlessly to drive qualified lead volume that fuels our sales pipeline • Implement repeatable, scalable playbooks that drive predictable new and expansion pipeline across regions and product lines • Own the development, optimization and reporting across various demand gen funnels • Champion marketing operations excellence by partnering closely with marketing operations • Set and manage our marketing budget, ensuring we drive strong ROAS on our highest performing campaigns

• As a Sales Development Representative (SDR), you are the first human touchpoint for prospects evaluating STARLIMS. • Your primary focus is rapidly responding to inbound leads (target: under 5 minutes) via phone and email. • Discovering whether they have a real business need for LIMS, and booking high-quality meetings for our Account Executives. • This is a high-activity, high-learning role where you’ll be speaking with lab managers, quality leaders, IT stakeholders, and other technical buyers. • Your job is not to “hard sell” but to qualify, educate, and smoothly hand off interested prospects to the sales team. • Rapidly respond to leads via phone and e-mail and assist prospects during the early stages of the evaluation process. • Qualify inbound and source outbound leads by researching accounts, identifying key players, and generating interest. • Book meetings for our sales team, and ensure a smooth handover of prospects and customers. • Meet and exceed monthly quota to ensure pipeline objectives and submit pipeline commits on a weekly basis. • Understand the STARLIMS value proposition, our market and industry, and our buyer, using that to have better customer communications. • Resilience and Adaptability: need to pivot messaging quickly based on real-time market feedback and competitor shifts. • Capture and communicate customer requirements, both from technical and non-technical buyers. • Add and maintain accurate CRM records, including call notes, next steps, and customer communications so sales reps are ready for the next meeting. • Provide feedback to sales and marketing leadership, inducing customer priorities, pain points, and needs. • Leverage social media to connect with prospects and advance deal cycles.

• Define, drive, and help to implement the technical roadmap across STARLIMS Engineering teams. • Provide technical direction for product architecture, system design, scalability, and security. • Oversee the delivery of high-quality software products on time and within budget. • Implement engineering processes and methodologies that optimize productivity and quality. • Help recruit, develop, and retain top engineering talent. • Own engineering KPIs, metrics, and reporting to ensure transparency and accountability.