Stagwell Global

Role Description Left Field Labs is partnering with illumend to find a dynamic and strategic Customer Experience Specialist to aid the launch of a category-defining AI solution in an underserved market. This is a unique, ground-floor opportunity with a high-growth trajectory. You will operate with the autonomy and energy of a 10-person startup, backed by the infrastructure and credibility of a proven parent company. We are seeking a Customer Experience & Process Architect to join our rapidly scaling InsurTech team. This is not a purely service-based role; it is a high-priority, creator position critical for designing and optimizing the processes that ensure our customers achieve long-term success. Responsibilities - Act as the primary customer advocate and strategic architect, managing the end-to-end journey from initial onboarding through successful product adoption, retention, and upsell opportunity identification. - Build a scalable, product-led customer experience model, enabling leadership to focus on strategic system design while you build the operational backbone. - Own a dedicated portfolio of B2B customers, building strong, consultative relationships to ensure long-term satisfaction and loyalty. - Proactively monitor customer health and usage metrics using tools like Pendo and Totango to identify churn risks and implement targeted, data-driven engagement strategies. - Drive retention and identify potential upsell/cross-sell opportunities, maintaining a strong sales orientation in all customer interactions. - Manage communication across all customer touchpoints, ensuring a consistent, high-quality experience that supports both Sales-Led Growth (SLG) and Product-Led Growth (PLG) motion. - Design, document, and implement scalable customer journey processes (Onboarding, Adoption, Retention) that leverage an AI-forward approach to drive efficiency and product-led success. - Own the customer onboarding process, ensuring a seamless, positive, and timely transition for all new customers. - Identify recurring issues and process gaps that lead to customer friction and propose data-driven solutions that transition service-heavy tasks into automated product features. - Drive product adoption by educating users, conducting training sessions, and promoting best practices specific to our software. - Act as the "voice of the customer" internally, expertly translating feedback, pain points, and success stories into actionable, high-impact insights for the Product, Sales, and Development teams. - Gather, document, and analyze customer feedback from surveys, direct calls (using tools like Gong), and support channels to measure key metrics (e.g., NPS, CSAT). - Listen for and share insights on customer product behavior (e.g., in-app usage data from Pendo) to drive product feature prioritization. Qualifications - Proven B2B SaaS experience in a Customer Success, Account Management, or Customer Experience role. - Demonstrated ability to create structure and processes out of ambiguity in a dynamic, fast-paced environment. - Track record of successfully managing customer relationships, driving adoption, and reducing churn. - Strong product and sales orientation with an understanding of value delivery over pure service delivery. - Prior professional experience working in or closely with the Insurance Industry or with Risk Management Software. - Experience with Product-Led Growth (PLG) strategy and its relationship with customer success motions. - Familiarity with CRM and Customer Success systems such as HubSpot, Totango, Pendo, or Gong. - Familiarity with technologies or systems (especially in-product analytics like Pendo) used to manage and influence customer behavior within a software platform. Compensation The salary range for this role is $65,000 to $80,000 and applies only to jobs performed in Culver City, California. This range represents the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. Please note that we may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s position within the salary range will be based on several factors, including but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Equal Opportunities Left Field Labs is an equal opportunity employer committed to providing equal employment opportunities to all applicants and team members, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. This includes the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance related to an applicant's criminal history (LAMC 189.00). Left Field Labs makes reasonable accommodations for handicapped and disabled team members. Left Field Labs is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

Role Description We’re looking for a highly data-driven Sales Engineer who sits at the intersection of Sales and Marketing. This role is responsible for transforming ongoing research, perception, and brand data into compelling stories, outbound-ready content, and insight-led activations that strengthen our brand, elevate our sales team’s presence, and drive revenue. You’ll work closely with Sales, Marketing, and Research to ensure our data shows up consistently and credibly in-market across our brand LinkedIn presence, sales engagements, executive materials, and live events. This is a hands-on role for someone who loves digging into data, crafting narratives, and using modern AI tools to move quickly from insight to impact. What You’ll Do - Sales Enablement & Deal Support - Partner with Sales to develop insight-led presentations, pitch decks, and customer-facing materials. - Equip sales teams with research-backed narratives, data points, and visual assets for outbound, inbound, and executive conversations. - Support strategic deals by pulling custom insights and translating complex data into clear, compelling value stories. - Create short-form narratives, email copy, Loom walkthroughs, and supporting materials for active opportunities and partner conversations. - Brand & Social Presence (Company + Sales) - Own and support insight-led content for the company’s LinkedIn presence in close collaboration with Marketing. - Translate ongoing brand, perception, and reputation data into social-ready narratives, POVs, and visual concepts. - Enable sales leaders and reps to build their personal and professional LinkedIn presence using company research and insights. - Adapt insights appropriately for different channels, including brand social, executive social, outbound sales content, and event promotion. - Research, Data & Insight Translation - Dive into internal and external research tools to uncover perception shifts, trends, and compelling data stories. - Synthesize complex datasets into clear, persuasive insights tailored to sales conversations, social media, executive audiences, and live presentations. - Act as the bridge between raw research and polished storytelling that can be reused across sales, marketing, and events. - Events, Conferences & Activations - Support the development of insight-led storytelling for: - Conference presentations and keynote sessions - Panel appearances and sponsored talks - On-site activations and experiential moments - Partner and sponsorship content - Translate tracker, perception, and research data into visual and narrative assets used in: - Slide decks and talk tracks - On-site and experiential materials - Event landing pages and microsites - Social promotion before, during, and after events - Partner with Marketing to ensure events reinforce brand positioning in creative, differentiated ways. - AI-Enabled Content Development - Use modern generative AI tools as a core part of your workflow to: - Summarize perception shifts and research findings - Generate first-draft narratives and social content from data - Script Loom videos and walkthroughs for sales and partners - Adapt messaging for different audiences and channels - Develop visual and experiential concepts for events - Accelerate presentation, sales material, and content development - Cross-Functional Collaboration - Serve as connective tissue between Sales, Marketing, and Research to ensure alignment on message, narrative, and execution. - Contribute to messaging frameworks and ensure consistent insight-led storytelling across channels. - Bring a test-and-learn mindset to how we show up in-market, including experimentation with new formats, AI workflows, and activation ideas. Qualifications - Strong analytical and data storytelling skills; comfortable working directly in research and insight tools. - Ability to translate data into compelling narratives, visuals, presentations, and social content. - Experience supporting sales teams with enablement content, value storytelling, or technical narratives. - Comfort owning brand LinkedIn or social content in a B2B environment. - Strong collaboration skills across Sales and Marketing. Requirements - Data-driven, curious, and detail-oriented. - Creative thinker who enjoys finding unique ways to express insights and ideas. - Comfortable owning projects end-to-end—from research to narrative to execution. - Confident communicator who can influence without authority. Bonus Points - Regular use of generative AI in day-to-day workflows. - Strong understanding of how to turn research and data into effective prompts. - Background in sales engineering, solutions consulting, revenue enablement, or product marketing. - Experience supporting social thought leadership, conferences, or event activations. Compensation In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation for this role is $80,000-95,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

Left Field Labs is looking for a Senior Producer, Digital to play a critical role in supporting the execution of website updates for a large technology client. We’re looking for a proactive individual with exceptional organization and communication skills to help us deliver a high-quality product experience for our client. Support all aspects of day-to-day project management, including ownership of specified project deliverables and workstreams Support in agile product development workflow, including Jira ticket creation and management Manage interconnected workflows across various disciplines (i.e. UX, UI Design, Development, and QA) Utilize project management tools to ensure tasks are updated and properly assigned to team members Keep project on track through clear task lists, organized meeting notes and action items Manage and/or track project assets and documents Help prepare internal and client-facing presentations, including coordination of meetings Support in resource management, including on-boarding of new team members Manage freelancer & vendor invoicing Assist in developing project estimates and schedules Proactively identify ways to improve workflow efficiency and output quality Work with team members to problem solve and keep project moving forward Follow LFL’s standard project management processes, including utilizing LFL tools & templates Other ad hoc projects as assigned by direct supervisor

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a senior research analyst at Harris, you will have the opportunity to create high-impact, externally facing thought leadership that solves client challenges and shapes industry conversations. Primary day-to-day responsibilities will revolve around: - Helping concept and create story-driven research programs - Managing the dynamic project fulfillment process - Owning the analysis and narrative development of findings Key components of this position include: - Creative concepting and ongoing trend monitoring - Cultural exploration and ensuring job quality - Overseeing the execution of the research process across our operations team Many projects are designed for external audiences, including media, PR, and executive thought leadership platforms—requiring strong storytelling instincts, strategic framing, and a focus on producing compelling, headline-ready insights. Given the entrepreneurial nature of the company, you will have the opportunity to gain experience in areas beyond "day-to-day" consulting projects such as: - Business development and strategy - Thought leadership - Media- and PR-oriented research - Product/service innovation Working with the thought leadership team, you will also have the unique opportunity to propose creative solutions to client problems and take ownership of new research ideas from concept through execution and storytelling. Specific Responsibilities: - Manage end-to-end project schedules, timelines, and key milestones - Contribute to research concepting, strategic framing, and story angles - Write surveys and research instruments from outlines with moderate oversight, ensuring clarity, flow, and strong insight potential - Manage the project and project quality through fielding - Prepare field progress updates and performance summaries for internal teams and clients - Prepare and populate report templates, ensuring accuracy, consistency, and high-quality outputs - Write detailed findings and translate data into clear insights, implications, and strategic narratives - Participate in client discussions, readouts, and presentations - Proactively support client research needs and goals, bringing fresh ideas, emerging trends, and innovative approaches to each engagement - Work across multiple client accounts simultaneously and manage time accordingly Qualifications - A bachelor’s degree: concentrations or interest in journalism, sociology, business or marketing are also a plus - 2+ years of experience in market research, marketing, management consulting, media planning, media buying, strategic planning, investment banking, data journalism or other related functions - Excellent quantitative and analytical skills - Outstanding written and verbal communication skills, including the ability to independently author reports, storylines, and presentations - A natural curiosity about consumer behavior, cultural shifts, and emerging trends - Interest in monitoring news, social trends, and industry developments to inform research and spark new thought leadership ideas - An appetite to work across a variety of categories, topics and project types - Ability to interface effectively with multiple levels of management, ranging from senior corporate executives to business unit managers and third parties - Ability to work as part of a team and support and guide junior analysts when needed - Strong attention to detail paired with big-picture strategic thinking - Comfort working in a fast-paced, entrepreneurial environment where ownership and initiative are valued - Experience translating data into media-friendly insights, headlines, or story angles is a plus - Familiarity with thought leadership research or PR-driven studies also a plus Requirements - In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation for this role is $70,000 - $75,000. - Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a Summer internship. Start Date: June 1st - End Date: August 7th. As a Client Services & Strategy Intern at Redscout, you’ll support members of project teams, assist team activities, and contribute to core project deliverables under the guidance of your project leads. Over the course of your internship, you will spend 4 weeks as part of our CS team and 5 weeks as part of our Strategy team. Responsibilities - Client Services: - Supporting in managing daily tasks and tracking to-dos on a project. - Arranging internal and client meetings, distributing team reminders and materials. - Taking notes and synthesizing discussion takeaways for meetings and workshops, and following up on action items. - Helping set up research methodologies with various third-party partners. - Getting familiar with core CS processes such as writing scopes of work, pricing projects, putting together project timelines, and keeping our systems up to date. - Strategy: - Assisting the team with desk research (e.g. company, competitive, cultural). - Synthesizing learnings from primary research (e.g. consumer and expert interviews). - Pulling inspirational references (e.g. out-of-category brand analogues). - Ideating creative outputs (e.g. naming options, social media ideas). - Contributing to presentation development (e.g. writing, image sourcing). Qualifications - Confidence in verbal & written communication, time management, and organizational skills. - Foundational knowledge of research, synthesis, and storytelling. - Willingness to pick up new tools (e.g. Figma, Notion). - Eagerness to learn and participate in our culture. Equal Opportunities Redscout is an equal opportunity employer; All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by applicable federal, state, or local law.