St. Charles Health System

Credentialing Coordinator Location: United States, Oregon, Arizona, Arkansas, Florida, Idaho, Missouri, Montana, Nevada, New Mexico, North Carolina, Oklahoma, Tennessee, Utah, and Wisconsin. Full-time Remote Job Description: Pay range: $25.18 - $37.77 per hour, based on experience. In addition, this role is eligible to work remotely from an approved state by St. Charles (please refer to the list). If you do not reside in an approved listed state (or do not plan to relocate to an approved listed state) we request, you do not apply for this particular position. Approved states by St. Charles: Oregon, Arizona, Arkansas, Florida, Idaho, Missouri, Montana, Nevada, New Mexico, North Carolina, Oklahoma, Tennessee, Utah, and Wisconsin. This full-time position comes with a comprehensive benefits package that includes medical, dental, vision, a 403(b) retirement plan, and a generous Earned Time Off (ETO) program. ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Credentialing Coordinator REPORTS TO POSITION: Credentialing Manager DEPARTMENT: Medical Staff Services DATE LAST REVIEWED: May 2025 OUR VISION: Creating America's healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENT SUMMARY: The Medical Staff Services (MSS) Department of St. Charles Health System is the gatekeeper of patient safety within the healthcare industry. The professionals working in Medical Staff Services serve as the experts in matters of credentialing/ privileging and medical staff governance within the healthcare community. This foundation is the basis upon which safe and quality care can be assured for patients. POSITION OVERVIEW: The Credentialing Coordinator coordinates the processes for medical staff/advanced practice professional credentialing, privileging, delegated payer, and allied health professional credentialing to ensure that legal and regulatory requirements are met at all St. Charles Health System's facilities. Exercises judgment and discretion in recognizing legal implications and patient safety issues through the credentialing and privileging functions. Collects and prepares detailed information to report potential quality of care issues and behavioral problems to ensure safety and quality for all patients who receive care within St. Charles Health System. This position does not directly manage any other caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Complies with internal and external policies, guidelines and standards. Verifies and collects documents that support providers have met and maintain the eligibility threshold for their privileges. Finds, investigates and reports any possible flags, patterns of negligent patient care, and negative behavior and notes all findings. Processes initial and reappointment applications and privileging requests as defined by internal and external policies, procedures and guidelines. Must be knowledgeable of the Medical Staff Bylaws and Rules and Regulations, The Joint Commission, CMS, and NCQA guidelines, URAC and Oregon State Law. Ensures processes are coordinated timely and accurately in compliance with schedules. Organizes and maintains provider files including obtaining current/updated copies of essential documents, loading/scanning all documents which contain confidential and peer protected data and documents. Updates individual files in company credentialing software and databases while adhering to the established data entry conventions. Interfaces and maintains professional relationships with applicants, Medical Staff leadership, state professionals and licensing bodies, and other partnering St. Charles leadership and departments as needed. Creates accurate credentialing reports with proper information so the Medical Staff Credentialing Committees can review and make appropriate recommendations to St. Charles Health System governing bodies for medical staff membership and privileging approvals, denials, suspensions or revocations. Creates accurate delegated payer credentialing reports for the Medical Director (or designee) and the Delegated Payer Credentialing committee. Maintains provider records for auditing, and maintains close communication with all appropriate practitioners to ensure that files are returned on time, records are up-to-date, consistent and complete. Tracks status of responses, identifies any discrepancies in information and conducts follow up if applicable. Collaborates with provider to obtain any missing items and will provide a status update on the application and/or privileges. Maintains working knowledge of Medical Staff governance and flow of information throughout the Medical Staff Structure and the Health System's leadership to ensure patient safety. Maintains and protects the confidential records of the credentialing and privileging processes which may be required in subsequent internal investigations and/or external legal disputes. Handles and protects sensitive peer protected and confidential information with the highest level of integrity. Exercises a high degree of independent judgment and initiative in response to complex, sensitive issues, decision making, and descretion. Requires limited direction and guidance. Addresses moderately difficult problems. Conducts all activities with the highest standards of professionalism and confidentiality. All written, email, and verbal communications must be conducted in a professional, courteous, collaborative and timely manner. Serves as an organizational resource for data information related to the Health System's organized medical staff providers. Supports the vision, mission and values of the organization in all respects. Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients and guests. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. Delivers customer service in a manner that promotes goodwill, is timely, efficient and accurate. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION Required: High school diploma or GED Preferred: Bachelor's Degree LICENSURE/CERTIFICATION/REGISTRATION Required: N/A Preferred: Certified Professional Medical Services Management (CPMSM) and/or Certified Provider Credentialing Specialist (CPCS) EXPERIENCE Required: Minimum of 2 years' experience in a healthcare setting Preferred: Medical staff services coordinator or credentialing coordinator/payer credentialing experience PERSONAL PROTECTIVE EQUIPMENT Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. N/A to this position. ADDITIONAL POSITION INFORMATION: Skills: General: Communication/Interpersonal Demonstrates St. Charles Health System values of Accountability, Caring and Teamwork in every interaction. Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System. Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees. Strong team working and collaborative skills. Ability to effectively reach consensus with a diverse population with differing needs. Ability to manage facilitation and consensus building among health care professionals and agencies and achieve expected results. Ability to work under pressure in a fast-paced environment. Organizational Ability to multi-task and work independently. Attention to detail. Excellent organizational skills, written and oral communication, and customer service skills, particularly in dealing with stressful personal interactions. Strong analytical, problem solving and decision-making skills. Mathematical Skills: Performs basic math (add, subtract, multiply and divide) calculations. Language Skills: Read, write, speak, and understand English. Computer Basic experience in computer applications necessary to record time, obtain work directions, and complete assigned eLearning. Intermediate to advanced proficiency in Microsoft applications (Outlook, Word, Excel, and Access), database management, and document preparation. PHYSICAL REQUIREMENTS: Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? No Job Family: COORDINATOR CLERICAL Scheduled Days of the Week: Monday-Friday Shift Start & End Time: 7:00 a.m.

• Responsible for the provisioning of access for new and current caregivers; this includes the process of creating, maintaining, and removing user accounts to various systems, ensuring the right level of access at the right time • Provides customer support and tier 2 support for end user community • Demonstrates intermediate knowledge of provisioning and fulfillment of access requests for IT primary services • Serves as an escalation path for troubleshooting moderately complex access issues • Works independently to provision access to moderately complex systems in a timely, highly-accurate fashion, taking direction from senior team members, supervisor, manager or director • Performs multiple tasks simultaneously, completing assigned tasks on time • Supports the vision, mission and values of the organization in all respects • Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change • Provides and maintains a safe environment for caregivers, patients and guests • Conducts all activities with the highest standards of professionalism and confidentiality • Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings • Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate • May perform additional duties of similar complexity within the organization, as required or assigned

• Work all payers in a single financial class • Identify and resolve denials through research, appeal, correcting and rebilling claims • Verify and update insurance coverage as applicable • Apply entry to intermediate level research methodologies consistent with SBO department complexity matrix • Work to identify and resolve no response claims including but not limited to claims not received, unbilled claims, and unprocessed claims • Submit corrected claims • Generate and release complex itemized statements and medical records • Attend applicable meetings including payer meetings and educational opportunities as appropriate

• Work complex to intermediate payer denials requiring entry level understanding of payer reimbursement methodologies and billing guidelines • Identify and resolve denials through research, appeal, correcting and rebilling claims • Verify and update insurance coverage using EHR tools, payer websites, or phone calls • Process late charges using the late charge functionality • Generate and release complex itemized statements and medical records. • Identify payer plan issues and work with SBO leadership to address them • Support Lean principles of continuous improvement with energy and enthusiasm • Deliver customer service and/or patient care in a manner promoting goodwill, timeliness, efficiency, and accuracy

• Provides clinical based review and analysis of the documentation in the patient’s medical record • Collaborates with physician, mid-level providers, ancillary staff, and medical records coders • Conducts initial and ongoing concurrent and some retrospective reviews for system wide admissions for all payors • Identifies when there is a need to clarify documentation in patient records • Supports Lean principles of continuous improvement

Role Description The Cardiology Operational Support Specialist is responsible for effective creation, organization, updating, implementation, monitoring, and reporting of provider, resource, and department scheduling templates. They will template standard work and maintain department templates with a high degree of accuracy and timeliness in collaboration and alignment with service line leadership goals. The specialist will work to create and implement revenue cycle operational policies, procedures, and processes to ensure the highest quality services are provided to all customers. - Create and maintain strong collaborative relationships with cardiovascular department leaders regarding planning, training, and caregiver support. - Demonstrate outstanding customer service skills, relationship building ability, communication skills, and strong leadership of assigned areas of oversight. - Ensure St Charles Heart and Lung goals of efficiency, quality, and caregiver and patient satisfaction are met. Qualifications - High School Diploma or GED (Required) - Bachelor’s Degree (Preferred) - Epic Cadence Certification (within 1 year of hire date) (Preferred) - Three (3) years of experience in a healthcare setting (Required) Requirements - Ensure that the Epic Cadence and Prelude build is tested and implemented to support daily operations. - Serve as a subject matter expert for cardiovascular patient access functions, templates, and reporting. - Accountable for a high degree of accuracy for all St Charles Heart and Lung template resources. - Provide customer service in a manner that promotes goodwill, is timely, efficient, and accurate. - Assist as an operational resource for scheduling and registration functions and roles. - Interface with the health system’s information systems and IT teams to develop reports and dashboards. - Maintain full knowledge of cardiovascular scheduling and registration operations. - Collaborate with teams to review processes and identify/implement opportunities for improvements. - Support the vision, mission, and values of the organization in all respects. - Conduct all activities with the highest standards of professionalism and confidentiality. - Comply with all applicable laws, regulations, policies, and procedures. - May perform additional duties of similar complexity within the organization, as required or assigned. Benefits - Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. - Must have excellent communication and organizational skills. - Must adapt quickly to frequent process changes and improvements. - Requires exceptional critical thinking and analytical skills. - Requires strong communication, customer service, interpersonal skills, and telephone etiquette. - Ability to prioritize workflow according to pre-set instructions. - Strong teamwork and collaborative skills. - Excellent organizational skills, written and oral communication, and customer service skills. - Ability to multi-task and work independently. - Attention to detail. - Basic to intermediate ability and experience in computer applications. - May cover multiple locations and specialties outside of home department. - Must have the ability to adapt to meet operational support needs at any SCHS location. Physical Requirements - Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. - Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. - Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. - Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle. - Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Full Time, Days Pay range: $22.30 - $30.11 One Call - Bend, OR ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Centralized Service Representative REPORTS TO POSITION: Ambulatory Access Director or Delegate DEPARTMENT: Patient Access Services DATE LAST REVIEWED: March 2026 OUR VISION: Creating America’s healthiest community, together. OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENTAL SUMMARY: Patient Access Services is a support services division of St Charles Health System. Patient Access serves as a liaison to inpatient and hospital-based outpatient departments. Ambulatory Access serves as a liaison to ambulatory outpatient departments by providing scheduling, registration, prior authorization, medical records, population health outreach, and project management support. We encourage collaboration between clinical and non-clinical staff to ensure we provide our community with comprehensive and compassionate health care. POSITION OVERVIEW: The Centralized Service Representative (CSR) provides telephone and digital support for patients, their representatives, and provider offices. This requires broad and comprehensive knowledge of diverse and wide-ranging scheduling protocols and procedures, including complex scheduling scenarios and patient care pathways. CSRs schedule appointments and procedures using electronic scheduling systems in adherence with varying and unique practice protocols for numerous specialty clinics. Centralized Service Representatives’ home department may be a specific location that is supported by Patient Access Services, the St Charles One Call Centralized Call Center, may float between multiple locations, or may work remotely from home under current St Charles Health System work from home requirements. This position does not directly manage any other caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Responsible for accurately creating or locating patient accounts in the electronic health record system. Collects and records patient demographics, insurance and billing information. Performs real-time eligibility for insurance benefits. Updates database and patient profiles to reflect the most current contact information. Responsible for processing and routing large volumes of diversified patient telephone calls accurately in accordance with department and St Charles Health System established protocols. Accurately schedules patient appointments and procedures across multiple service lines and specialties, following established protocols that promote positive patient experience, efficiency and standardization. Reviews and processes referral information to ensure accuracy in scheduling; report potential issues, clarify and/or collect any missing information and coordinate the schedules of providers, nurses, examination rooms and equipment. Communicates patient and provider requests and responds accurately using the appropriate procedures for contacting clinics and/or clinic staff. Utilizes advanced active listening skills to handle special and priority calls such as urgent and emergent conditions in accordance with St Charles Health System established protocols. Responds to all customer and emergency calls in a confident, rapid, accurate, pleasant, and professional manner with the ability to remain calm in emergency situations. Attention to detail in recording patient messages and reasons for call or appointment and accurately transcribing that information into the electronic health record following department protocols and standards. Addresses, deescalates or appropriately routes patient complaints or concerns. Accesses and maintains all department specific files, programs and recall systems. Actively participates in achieving organizational and department goals. Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate. Ability to work as part of a Care Team with providers and clinical staff. Supports the vision, mission, and values of the organization in all respects. Supports lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients, and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION: Required: High school diploma or GED. Preferred: N/A LICENSURE/CERTIFICATION/REGISTRATION: Required: N/A Preferred: N/A EXPERIENCE: Required: Minimum one (1) year of paid customer service work experience. Preferred: One (1) year of clerical support in a healthcare setting or one (1) year call center experience. PERSONAL PROTECTIVE EQUIPMENT: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. ADDITIONAL POSITION INFORMATION: Must have excellent communication and organizational skills with ability to interact with a diverse population and professionally represent St. Charles Health System with internal and external customers. Must adapt quickly to frequent process changes and improvements. Is reliable, engaged, and provides feedback to inform process improvement. Attends all department, team, and company meetings as required. Requires exceptional critical thinking and analytical skills with the ability to work under minimal supervision. Requires strong communication, customer service, interpersonal skills and telephone etiquette. Ability to prioritize workflow according to pre-set instructions. Strong teamwork and collaborative skills. Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions. Ability to multi-task and work independently. Attention to detail. Performs basic math (add, subtract, multiply and divide) calculations. Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation). Intermediate ability and experience in computer applications, specifically electronic medical records system, MS Office, MS Teams, and Excel. PHYSICAL REQUIREMENTS: Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? No Job Family: REPRESENTATIVE Scheduled Days of the Week: Monday-Friday Shift Start & End Time: 8am-5pm

Pay range: $22.30 - $30.11 Heart & Lung Specialists - Remote Oregon ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Cardiovascular Centralized Scheduling Specialist REPORTS TO POSITION: Clinic Supervisor DEPARTMENT: Patient Access Services DATE LAST REVIEWED: March 2026 OUR VISION: Creating America’s healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring, Teamwork, and Safety DEPARTMENT SUMMARY: St. Charles Health System operates numerous lines of clinical service including Primary Care, Urgent Care, Medical Specialties, Women’s Health, Post-Acute Care, Hospital Medicine, Emergency Medicine, Behavioral Health, Cardiovascular Services and Cancer Services. We encourage collaboration between clinical and non-clinical staff to ensure we provide our community with comprehensive and compassionate health care. POSITION OVERVIEW: The Cardiovascular Centralized Scheduling Specialist is responsible for scheduling all cardiovascular diagnostic exams and outpatient appointments, ensuring accuracy and timeliness across multiple locations. This role also incorporates centralized call‑center responsibilities, providing telephone and digital support for patients, representatives, and provider offices. The position requires broad scheduling knowledge, the ability to process high‑volume calls, strong attention to detail, and adherence to clinic‑specific protocols. This role does not directly supervise other caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Scheduling & Order Management - Pre‑registers patients in the registration system, accurately entering demographics, insurance, and required payments. - Schedules all outpatient diagnostic appointments accurately as ordered by the patient’s provider. - Responds to telephone inquiries and faxes from provider offices and clinics, selecting correct procedures from templates and entering information into the system. - Processes written orders, ensuring accuracy before scheduling. - Demonstrates strong knowledge of medical terminology, cardiovascular procedures, and scheduling protocols. - Prioritize scheduling work to ensure all details are addressed and documented. Centralized Access & Call Handling - Provides telephone and digital support for patients, their representatives, and provider offices. - Handles a high volume of incoming calls quickly, professionally, and accurately. - Uses advanced listening skills to assess caller needs, including urgent or emergent situations, following established protocols. - Routes calls, messages, and requests appropriately and documents them clearly. - Addresses and de‑escalates patient concerns or routes them to the appropriate resource. - Communicate effectively with clinic staff regarding patient and provider requests. Registration, Pre‑Arrival & Referral Processing - Creates or locates patient accounts in the electronic health record. - Collects and verifies demographic, insurance, and billing information. - Performs real‑time eligibility checks and updates patient profiles. - Ensures required referrals, authorizations, and documentation are complete before scheduling. - Identifies incomplete or conflicting information and follows up to resolve issues. - Coordinates appointments that require multiple resources such as providers, equipment, or room availability. Documentation, Systems & Workflow Management - Accurately records patient messages, call reasons, and scheduling details in the EHR. - Maintains department files, programs, recall systems, and scheduling tools. - Follows department standards for documentation, message routing, and workflow. - Supports process improvements and departmental goals. Provides exceptional customer service in a manner that promotes goodwill and maintains professionalism. - Models the organization's mission, values, and standards in all interactions. - Supports continuous improvement efforts and participates in departmental initiatives. - Maintains confidentiality and complies with all organizational policies and regulatory guidelines. - Provides and maintains a safe environment for caregivers, patients, and guests. - Performs additional duties of similar scope as assigned. EDUCATION: Required: High school diploma or GED. Preferred: Associate’s degree or higher. LICENSURE/CERTIFICATION/REGISTRATION: Required: N/A Preferred: N/A EXPERIENCE: Required: 1 year of prior customer service experience in a high volume, fast-paced environment. Administrative or clerical experience. Knowledge of medical terminology and procedures. Experience handling a large volume of incoming calls. Preferred: 1–2 years of scheduling experience in a call center or healthcare setting. PERSONAL PROTECTIVE EQUIPMENT: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. ADDITIONAL POSITION INFORMATION: Skills & Abilities - Excellent communication skills and ability to represent St. Charles professionally. - Strong teamwork, collaboration, and customer service skills. - Ability to multi‑task, prioritize workload, and work independently. - Strong organizational skills and attention to detail. - Skilled in active listening, de‑escalation, and problem‑solving. - Proficiency with EHR systems and MS Office applications (Teams, Excel, Word). - Ability to adapt to frequent process changes and improvements. PHYSICAL REQUIREMENTS - Continually: Sitting, keyboard use, speaking clearly, hearing normal speech. - Frequently: Standing, lifting 1–10 lbs., grasping/squeezing. - Occasionally: Bending, reaching overhead, carrying/pushing/pulling 1–10 lbs. - Rarely: Walking, stooping, kneeling, crouching, climbing stairs, lifting/pushing/pulling 11–15 lbs. - Never: Climbing ladders/step‑stools; lifting/pushing/pulling 25–50 lbs.; hearing whispered speech. - Environmental Exposure: None (no heat, cold, wet/slippery conditions, dust, noise, chemicals, vibration, or uneven surfaces). - BBP Exposure: No risk. . Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? No Job Family: SCHEDULER Scheduled Days of the Week: Shift Start & End Time:

• Responsible for scheduling all cardiovascular diagnostic exams and outpatient appointments • Provides telephone and digital support for patients, representatives, and provider offices • Pre-registers patients and schedules appointments accurately as ordered by the patient’s provider • Handles a high volume of incoming calls quickly and accurately • Demonstrates strong knowledge of medical terminology and cardiovascular procedures • Ensures required referrals, authorizations, and documentation are complete before scheduling

Pay range: $24.48 - $35.51 Heart & Lung Specialists - Remote, Oregon ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Operational Support Specialist Cardiovascular REPORTS TO POSITION: Administrative Director Cardiovascular DEPARTMENT: Patient Services Cardiovascular DATE LAST REVIEWED: February 2026 OUR VISION: Creating America’s healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENTAL SUMMARY: Patient Services is a support services division of St Charles Heart and Lung. Patient Services serves as a liaison within St. Charles Heart and Lung. We encourage collaboration between clinical and non-clinical staff to ensure we provide our community with comprehensive and compassionate health care. POSITION OVERVIEW: The Cardiology Operational Support Specialist is responsible for effective creation, organization, updating, implementation, monitoring and reporting of provider, resource, and department scheduling templates. They will template standard work, and maintain department templates with a high degree of accuracy and timeliness in collaboration and alignment with service line leadership goals. The specialist will work to create and implement revenue cycle operational policies, procedures and processes to ensure the highest quality services are provided to all customers. The specialist will create and maintain strong collaborative relationships with cardiovascular department leaders regarding planning, training, and caregiver support to ensure best practice standard work is followed, and a seamless patient experience is provided. They must demonstrate outstanding customer service skills, relationship building ability, communication skills and strong leadership of assigned areas of oversight, to ensure St Charles Heart and Lung goals of efficiency, quality, and caregiver and patient satisfaction are met. This position does not manage other caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Responsible for ensuring that the Epic Cadence and Prelude build is tested and implemented to support daily operations. This includes but is not limited to; department and resource template accuracy; associated department scheduling components are built and tested, and the templates align with organizational and department goals and needs. Serve as a subject matter expert for cardiovascular patient access functions, templates, and reporting. Work collaboratively to ensure department templates remain in alignment with access, utilization and productivity goals. Assist team members in reaching department and professional goals by being helpful, dependable and flexible in acting as a primary support resource and mentor. Accountable for a high degree of accuracy for all St Charles Heart and Lung template resources, with timely follow through on template updates, changes and requests. Demonstrate the ability to manage resources, time, and materials by meeting productivity standards. Provide customer service in a manner that promotes goodwill, is timely, efficient, and accurate. Serve in a resource role in resolving access related issues across the Cardiology service line, especially as it relates to the optimization of Epic scheduling templates and operational processes used to support patient access to care, visit utilization, provider template build and productivity targets. Assist as an operational resource for scheduling and registration functions and roles, related improvement projects and implementations. Interface as needed with the health system’s information systems and IT teams, Epic and data analysts to develop reports and dashboards used to monitor, trend and report department goals and metrics. Responsible for daily, weekly, and monthly monitoring and reporting of access and daily operational related data. Maintain full knowledge of cardiovascular scheduling and registration operations and act as expert on issues with system software. Demonstrate commitment to professional growth and competence. Keep abreast of current healthcare and business developments, practices and technology. Collaborate with teams to review processes and identify/implement opportunities for improvements, applying Lean principles, concepts and tools. Support improvement work with energy and enthusiasm, functioning as a champion of change. Support the vision, mission, and values of the organization in all respects. Provide and maintain a safe environment for caregivers, patients, and guests. Conduct all activities with the highest standards of professionalism and confidentiality. Comply with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION Required: High School Diploma or GED Preferred: Bachelor’s Degree LICENSURE/CERTIFICATION/REGISTRATION Required: N/A Preferred: Epic Cadence Certification (within 1 year of hire date) EXPERIENCE Required: Three (3) years’ of experience in healthcare setting. Preferred: N/A PERSONAL PROTECTIVE EQUIPMENT Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. ADDITIONAL POSITION INFORMATION: Must have excellent communication and organizational skills with ability to interact with a diverse population and professionally represent St. Charles Health System with internal and external sources. Must adapt quickly to frequent process changes and improvements. Is reliable, engaged, and provides feedback to improve processes and policies. Attends all department, team, and company meetings as required. Requires exceptional critical thinking and analytical skills with the ability to work under minimal supervision. Requires strong communication, customer service, interpersonal skills, and telephone etiquette. Ability to prioritize workflow according to pre-set instructions. Strong teamwork and collaborative skills. Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions. Ability to multi-task and work independently. Attention to detail. Performs basic math (add, subtract, multiply, and divide) calculations. Performs intermediate to advanced math (analysis, statistics, significant data or number manipulation). Basic to intermediate ability and experience in computer applications, specifically electronic medical records systems and MS Office. May cover multiple locations and specialties outside of home department. Must have the ability to adapt to meet operational support needs at any SCHS location. PHYSICAL REQUIREMENTS: Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? No Job Family: SPECIALIST Scheduled Days of the Week: Monday-Friday Shift Start & End Time: 8:00-5:00