Sprinter Health

About Us Sprinter Health is an on-demand mobile health service that sends medical professionals to patients’ homes to perform blood draws, diagnostic and low acuity services, and wellness visits. We are building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. About the Role We are rapidly expanding our operations as we scale partnerships and grow our internal Patient Engagement organization. We are looking for an experienced, systems-oriented leader to own training, onboarding, and quality assurance across the Patient Engagement team. The Training & Quality Manager is responsible for building scalable training and quality programs that improve consistency, reduce performance variation, and ensure teams are prepared to meet operational and partner expectations. With ownership of training and quality outcomes and a team of specialists to execute alongside them, this role is an opportunity to build something lasting at the center of Sprinter Health’s growth. Key Responsibilities of a Training & Quality Manager Own end-to-end onboarding, ongoing training, and quality assurance for the Patient Engagement team Manage and develop the training and quality team Define, implement, and enforce quality frameworks, audits, and performance expectations Review performance data and quality results to identify gaps and drive continuous improvement Reduce performance variability by addressing systemic training and quality gaps Lead coaching, remediation, and upskilling efforts based on performance outcomes Identify team-wide opportunities for improvement and translate them into training initiatives Ensure compliance with clinical, operational, and company standards Maintain and evolve SOPs, playbooks, and training documentation Serve as a subject matter expert in tooling, ensuring training and quality programs reflect how tools are used to drive effective, efficient performance Ensure training programs support efficient ramp, sustained performance, and long-term team effectiveness Skills and Requirements About You You will thrive at Sprinter Health if: Flexibility, humility, and a sense of humor are your key personality traits You are a strong and personable communicator You excel at last minute problem solving and out of the box thinking You are highly organized and love to follow a process You have experience working in an on-demand service or healthcare environment You thrive in a fast paced, high pressure environment #BI-Remote

About Sprinter Health: At Sprinter Health, our mission is reimagining how people access care by bringing it directly to their homes. Nearly 30% of patients in the U.S. skip preventive or chronic care simply because they can’t get to a doctor’s office. For many, the ER becomes their first touchpoint with the healthcare system—driving over $300B in avoidable costs every year. By using the same technologies that power leading marketplace and last-mile platforms, we deliver care where people are, especially those who need it most. To date, we’ve supported over 2 million patients across 22+ states, completed hundreds of thousands of in-home visits, and consistently maintained a 90+ NPS. Our team of clinicians, technologists, and operators has raised over $125M from investors including a16z, General Catalyst, GV, and Accel. About the Role: We’re hiring an Implementation Manager to join our Partnerships organization and lead enterprise partner onboarding and launch across Sprinter’s largest health plan and health system relationships. This role sits at the center of Sales, Customer Success, Product, Engineering, and Operations and is responsible for ensuring every new partner launch is executed smoothly, delivers value quickly, and scales across markets and products. In this role, you will own Sprinter’s end-to-end enterprise implementation motion: from technical discovery and solution design through launch readiness and post-launch stabilization. You’ll help define and standardize our implementation offerings while creating clear mechanisms to evaluate and manage custom partner requests. This is a highly cross-functional role that requires strong program leadership without direct authority, comfort working with senior stakeholders, and sound judgment in balancing customer needs with operational scalability. If you enjoy leading complex, multi-stakeholder launches, translating enterprise requirements into scalable solutions, and building repeatable implementation frameworks in a high-growth healthcare environment, this role is for you. Experience at a high-growth or pre-IPO company (Series B–D preferred) Sprinter Health is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class. If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com. Compensation Range: $140K - $160K #BI-Remote

About Sprinter Health At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. We're looking for an energetic, strategic, and hands-on People Generalist to take ownership of supporting our corporate team. This is a role that promises day one impact and has an uncapped upper bound on individual trajectory, influence, and development. We're building the technology and clinical services stack to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and 92+ NPS, we're rapidly scaling our impact. Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel, which have backed companies like Devoted Health, Livongo, Benchling, Stripe, Ramp, Airbnb, Lyft, Instagram, and Databricks. About the Role We’re looking for an experienced and resourceful People Generalist to help scale and support our growing corporate team. This is a high-impact role with broad exposure across the employee lifecycle, from onboarding to employee relations to off-boarding and everything in between. You’ll serve as a trusted partner to leadership, product, engineering, and operations teams, supporting key initiatives that drive engagement, performance, and business growth and success. This is a high-impact role for someone who thrives at the intersection of culture and strategy, and who is excited to shape the employee experience across developing cross-functional teams. What You'll Do Business Partnering: Act as a strategic advisor to senior leaders across all corporate functions; coach managers on org design, team dynamics, performance, and employee relations. Employee Experience: Own and continuously improve the employee lifecycle, from onboarding to offboarding, ensuring a seamless and inclusive experience. Performance & Development: Support goal-setting cycles, performance reviews, and career development programs; partner with leadership to build high-performing, motivated teams. People Programs: Drive implementation of key HR programs such as engagement surveys, learning & development, recognition, DEI, and change management initiatives. HR Operations: Maintain accurate employee records, ensure compliance with company policies and employment laws, and lead payroll for the corp team. Cross-functional Collaboration: Work closely with key stakeholders to align people initiatives with business goals. Culture & Communication: Champion our values and help scale our culture as the organization grows; facilitate transparent communication across teams. What You'll Bring Perks & Benefits Competitive compensation and meaningful equity Medical, dental, and vision coverage—100% paid for you and your dependents Flexible PTO + 11 company holidays 401(k) with company match Generous parental leave (16 weeks for birthing parents, 8 weeks for all others) Short- and long-term disability, life insurance, and more Annual learning & development stipend Sprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes. If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference in the lives of people, apply today! Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers. If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here . All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com. Compensation Range: $110K - $140K #BI-Remote

About Us At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, LabCorp, and Disney. About the Role We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, customer-centric individual to grow our patient engagement arm. As a Patient Engagement Specialist I, you are often the first voice of Sprinter Health. We are looking for someone that can use their voice to support patients in their care journey through convenient, at-home services. A Day in the Life of a Sprinter Patient Engagement Specialist I Your day will begin by reviewing and following up on inbound requests received from existing outreach campaigns Throughout the day you will utilize deep prospecting techniques to outreach patients in a personalized and engaging way You will utilize an auto-dialer tool that makes 150 to 200 outbound calls to patients every day. You will talk to about 80 to 100 patients and book an average of 19+ appointments each day You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments As you connect with patients, you will help educate them on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter Health To support you in your role, you will build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have You will collaborate with other representatives and healthcare professionals to ensure a seamless patient experience As different customer situations arise, you will escalate questions and concerns to other teams for additional support Other duties and/or projects as assigned Skills and Requirements

About Sprinter Health At Sprinter Health, our mission is reimagining how people access care by bringing it directly to their homes. Nearly 30% of patients in the U.S. skip preventive or chronic care simply because they can’t get to a doctor’s office. For many, the ER becomes their first touchpoint with the healthcare system—driving over $300B in avoidable costs every year. By using the same technologies that power leading marketplace and last-mile platforms, we deliver care where people are, especially those who need it most. So far, we’ve supported more than 2 million patients across 22 states, completed 130,000+ in-home visits, and maintained a 92 NPS . Our team of clinicians, technologists, and operators are backed by investors like a16z, General Catalyst, GV, and Accel . About the role: We're rapidly growing our clinical team as we cultivate new partnerships with enterprises across the healthcare spectrum. We're looking for an experienced Registered Nurse (RN) to work as a Clinical Nurse, supporting our mobile care teams and delivering high-quality virtual clinical support. The ideal candidate will be an experienced nurse with demonstrated ability to effectively interact with remote teams, apply sound clinical judgement, and proactively identify solutions to improve patient care. Key responsibilities include: Provide real time clinical support to mobile care teams, addressing questions and clinical concerns as they arise Triage patients escalated by in-home teams and deliver education and guidance for higher-acuity or follow-up care needs Assess and manage escalations involving medical or social risk factors, ensuring timely coordination with the care team and appropriate external resources when needed Collaborate closely with interdisciplinary team members to ensure coordinated, goal-directed care Apply strong clinical judgment to identify risk factors and escalate concerns appropriately Deliver virtual and telephonic patient education regarding diagnoses, test results, and recommended follow-up care Accurately document all patient interactions in the EHR and mobile applications Analyze clinical and operational trends to identify opportunities to improve quality and care outcomes Perform quality audits of clinical documentation and workflows to ensure accuracy, compliance, and adherence to care standards Minimal travel (1-2 times per year) You will thrive at Sprinter Health if you have: The desire to work collaboratively with a tight-knit but quickly growing team across many different areas of the business Flexibility, humility, and a sense of humor Excitement for working in a fast-paced startup Experience and Skills Active RN license required (Compact licensure required; CA and/or IL licensure preferred) Virtual care experience preferred 2+ years of Registered Nurse experience Comfortable working with modern technology Strong communication skills - verbal and written Strong critical thinking and clinical judgment This is a contract opportunity scheduled to run through the end of 2026. This is a W2 salaried role with benefits. Sprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes. If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference in the lives of people, apply today! Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers. If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here . All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @ sprinterhealth.com . Please ensure that you’re only replying to emails that end with @ sprinterhealth.com . Compensation Range: $80K - $85K #BI-Remote

• Lead, coach, and support a remote team of medical coders (and coding auditors), setting clear expectations, running regular 1:1s, and fostering a culture of trust and respect—not micromanagement. • Manage day-to-day coding operations, including work queue oversight, workload balancing, and turnaround time performance, while tracking and reporting on accuracy, productivity, and compliance metrics. • Serve as the primary escalation point for coding questions and complex scenarios, partnering with Revenue Cycle, Compliance, and audit resources to understand issues, audit findings, and denial trends. • Ensure coding is accurate, complete, and compliant with ICD-10-CM, CPT, HCPCS, CMS, and payer-specific guidelines through strong training, clear policies, and daily oversight. • Develop, maintain, and socialize coding policies, playbooks, and job aids that enable consistent, high-quality coding decisions. • Design and own a comprehensive coding education program, including new-hire onboarding, ramp plans, role-specific competency checklists, and structured 30/60/90-day milestones. • Develop and deliver ongoing training (huddles, workshops, office hours, and written guidance) on guideline updates, payer changes, common error patterns, and Sprinter-specific workflows (e.g., Care+ visits, diagnostics). • Create and maintain a centralized, easy-to-use library of training materials—guides, FAQs, tip sheets, and short videos—that coders can rely on in real time. • Provide individual coaching based on performance data, audit/denial trends, and observed needs, while supporting coders in maintaining and advancing their professional certifications and continuing education. • Foster a strong learning culture by normalizing questions, encouraging peer-to-peer knowledge sharing, recognizing improvements, and reinforcing confidentiality and HIPAA/compliance standards.

• Design and execute regional operating strategies that support new market launches, partner expansions, and evolving clinical offerings • Build scalable frameworks for workforce planning, capacity modeling, and service coverage across dynamic geographies • Continuously refine market plans in response to changes in demand, partner priorities, patient mix, and clinical protocols • Act as the single threaded owner for operational performance in assigned markets • Partner with Sales and Partnerships to support market entry, payer launches, and expansion into new territories • Translate commercial commitments into executable operational plans with clear staffing, scheduling, and cost assumptions • Evaluate market readiness, identify constraints, and recommend tradeoffs to enable fast and sustainable growth • Develop and maintain optimized schedules for mobile clinicians based on forecasted demand, geography, and partner requirements • Collaborate closely with Clinical Managers to incorporate availability, training levels, licensure, and cultural considerations • Identify gaps between forecasted and actual demand and drive iterative improvements to scheduling and capacity models • Monitor market level performance against clinical, financial, and partner KPIs using tools such as Looker, BigQuery, Kibana, SQL, Python, and Excel • Diagnose operational bottlenecks and performance gaps and develop data backed recommendations to improve efficiency and reliability • Partner with Clinical and Operations leaders to set annual goals and roadmap initiatives required to hit them • Lead ad hoc analyses and special projects tied to growth, efficiency, and scale such as logistics optimization, new service pilots, and partner specific requests • Support product development by translating operational needs into clear requirements and testable hypotheses • Balance multiple high impact initiatives while maintaining day to day operational ownership

• Oversee all aspects of clinical quality assurance • Develop and implement comprehensive training programs • Ensure compliance with regulatory requirements and HEDIS quality measures • Collaborate with Chief Medical Officer on quality improvement initiatives • Lead root cause analysis and corrective action planning • Build and maintain quality assurance programs with clear KPIs and reporting • Ensure compliance with state and federal regulations • Partner with Operations, Product, and Technology teams to optimize clinical workflows • Foster a culture of continuous improvement and clinical excellence

• Collaborate with hiring managers to understand staffing needs and develop tailored recruitment strategies for both clinical and operations roles, in a fast-paced, high-volume hiring environment. • Manage multiple high-volume requisitions simultaneously across clinical and operations functions, balancing speed, quality, and candidate experience. • Screen, interview, and assess candidates to determine qualifications, skills, and overall fit for roles. • Build and maintain relationships with healthcare professionals and operations candidates to understand career goals, preferences, and availability, enabling long-term pipeline development. • Own the end-to-end recruitment process, including job postings, candidate sourcing, scheduling, interviewing, background checks, offer negotiation, and onboarding coordination, ensuring operational efficiency and consistency. • Stay current with industry trends, market conditions, and regulatory changes to ensure compliance with healthcare staffing requirements. • Maintain accurate and up-to-date records of candidate interactions and recruitment activity in the applicant tracking system (currently Lever), ensuring clean data and scalable recruiting operations. • Leverage recruiting data and metrics to identify opportunities to improve hiring efficiency, candidate quality, and recruiting operations processes.