Sophia Learning

Role Description The Associate Learner Support Representative plays a critical role in assisting prospective and new students with navigating various systems, resolving basic issues, and ensuring a smooth learning experience. This role is designed for individuals who will help in the areas of account management, course navigation, troubleshooting, and triaging with internal teams. - Navigation Assistance: - Assist students in creating and managing their accounts, including profile and membership. - Guide students through the process of adding courses and navigating their learning environment. - Provide detailed support on accessing and utilizing resources available through the Sophia platform. - General Overview Support: - Explain the functionality and features of Sophia, ensuring students understand how the platform works. - Offer guidance on platform tools, ensuring new users feel confident in using the system for their learning needs. - Low-Level Troubleshooting: - Help students resolve login issues by providing step-by-step instructions for password resets and account recovery. - Troubleshoot basic technical issues, including addressing common typing pattern issues or browser-related concerns. - Assist in clearing browser history and cache as a means of resolving platform access issues. - Triaging Support: - Identify and escalate more complex issues to the appropriate internal teams (administrators, academic instructors, or grading teams). - Act as a liaison between students and internal support teams to ensure timely and accurate resolution of any inquiries. Qualifications - Communication Skills: Ability to communicate effectively with learners and team members, providing accurate policy information with clear and empathic oral and written skills. - Problem Solving: Capable of helping learners with any problems they have, leveraging available resources and navigating a fast-paced, ever-changing environment. - Time Management: Adhere to team workflow, manage priorities effectively, and maintain reliability, especially in a remote work environment. - Technology: Computer/smart device literate with competencies in third-party tools including Microsoft Office, Zendesk, Labster, and more. Requirements - 1+ year of Contact Center/Admin (phone/chat) experience preferred. - Experience working in education or academia. - Proficiency in computer literacy, Microsoft Office Suite, and Salesforce. - Bilingual Speaker preferred (Spanish). - Highschool Diploma. - Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position. Benefits - $19/hr is the expected starting pay for this position; $19.25/hr for Spanish bilingual candidates. - Comprehensive package of benefits for employees scheduled 30 hours or more per week, including: - Medical, dental, vision, life and disability plans. - Well-being incentives, parental leave, paid time off, and certain paid holidays. - Tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, and tuition assistance. - Entertainment and retail discounts. - Non-exempt employees are eligible for overtime pay, if applicable.

The Senior Copy Editor applies professional editing skills to instructional and assessment content in Sophia courses and coveys those skills in creating style guides and documentation, ensuring that the content adheres to accepted conventions of English grammar and usage and to Sophia's standards and preferred style authorities. The Senior Copy Editor is expected to exercise good judgment to help make the Sophia content clear, engaging, and meaningful. Essential Duties & Responsibilities: - Performs copyediting tasks for the Sophia Academic Team, reviewing and editing the content that is developed for proper grammar, spelling, syntax, and layout. - Monitors course ‘voice’ and tone to ensure consistency within and across courses. - Ensures consistency, flow, and language accuracy of the Sophia assessment items. - Works collaboratively with course development and maintenance teams, as well as project managers to understand needs and meet deadlines. - Builds and helps to maintain core Sophia style guide and develops a template for course-specific style guides. - Adheres to relevant guidelines where indicated (e.g., Sophia standards, APA guide, Media guidelines), helping to keep continuity across resources. - Applies Sophia’s learner-centered design, APA formatting, and HTML markup. Leverages APA guidelines to the extent possible. - Adapts content for online delivery (e.g., links, headings, lists, brevity, paragraph size, white space, and graphics). - Aims to establish broad consistency across courses through documentation and by supporting the training of other CE staff. - Ability to stay focused and detail-oriented in a fast-paced and deadline-oriented environment. - Fulfill all other duties/tasks consistent with the goals of this position as determined by the supervisor. Job Skills: - Thorough understanding of conventions of English grammar and style. - Ability to quickly identify and repair weaknesses and errors in written text. - Ability to write clearly and accurately. - Knowledge of recognized citation standards and style guides, including the ability to apply standards and guidelines to written text. - Experience with Microsoft Office Suite. - Understanding of principles of writing for the Web and Web usability. - Assist Instructional Designers in content building related tasks. - Demonstrates a solution-focused attitude with the ability to solve problems in a collaborative manner. Work Experience: - 3+ years’ experience in editing, publishing, technical writing, creative writing, or journalism, preferably in an educational or Web publishing setting, required. - Editing in an online environment, required. - Higher education experience, preferred. Education: - Bachelors or Master's degree in English, technical writing, communications, journalism, or a related field is preferred. A combination of an AS degree and appropriate work experience may be acceptable. Other: - Hourly position. - Remote work location. - Ability to work between 20-35 hours a week depending on need. - Access information using a computer. - Effectively communicate, both up and down the management chain. - Effectively cope with stressful situations. - Strong mental acuity. - Regular, dependable attendance and punctuality are essential functions of this job. - Other essential functions and marginal job functions are subject to modification. - Preferred ability to travel 1-2 times a year to in-person meetings. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $32.50 - $49.00 - Hourly If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

Sophia has developed a broad range of products and capabilities aimed at improving student success, engagement, and retention, all in the interest of supporting students to reach their educational and employment goals. For candidates interested in taking their next career step in the educational technology space, Sophia offers the fast pace and excitement of working for a startup, with the support and backing of an established organization. You will be on the front lines of educational innovation. This is an opportunity to drastically redefine how universities serve their students. Sophia is seeking a Director, Strategic Partnerships for university partnerships. The ideal candidate for this role is someone that is highly organized, goal-oriented, thinks systematically and is masterful in managing internal and external relationships. Externally, this person will regularly interface with University leadership (i.e. University Presidents/Provosts). Essential Duties & Responsibilities: - Sign Higher Education articulation agreements; Achieve agreed upon sales targets and outcomes. - Implement and oversee partnership development strategy to drive revenue growth across new partners. - Identify new business opportunities, build lead lists and manage a pipeline of prospects from SQL through the contracting phase. - Research emerging trends and recommend product use cases based on needs analysis - Provide discipline-specific market insights that add value to partner conversations. - Have an informed opinion about the education landscape; be a thought-leader both internally and externally. - Regularly attend industry-related convenings as a representative of Sophia’s offerings to the higher education sector and showcase the value of products and tools to the sector. - Work cross-functionally with legal, marketing, PR, IT and other departments to design collateral, legal agreements and processes for partner onboarding and success. - Effective interpersonal communication in managing multiple internal stakeholders including senior team leadership, product leaders, functional points of contact and direct reports. - Manage regular weekly, monthly and quarterly sales and partner goals reporting to senior team leadership. Job Skills: The following characteristics and attributes make for a competitive candidate: - Goal-oriented, organized team player. - Proven track record and experience expanding a company’s client base and sales. - Able to analyze data and sales statistics and translate results into better solutions. - Excellent verbal and written communication skills. - Able to multi-task, prioritize, and manage time effectively. - Self-motivated and self-directed. - Experienced at preparing and presenting quarterly goals and forecasts for future projects - Comfortable in both a leadership and team-player role. - Creative problem solver who thrives when presented with a challenge. - Culturally competent and a self-reflective leader able to interface with various university types. Work Experience: - 5+ years of experience working in the higher education sector and/or experience working in sales signing agreements with institutions. Education: - Bachelor’s Degree; Masters/MBA Degree Highly Preferred. Other: - Must be able to travel occasionally should a business need arise (e.g. conferences) - Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers. - Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered. - Able to access information using a computer. - Other essential functions and marginal job functions are subject to modification. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $116,300.00 - $174,500.00 - Salary If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

The Associate Manager, AI-Enabled Audit & Grading Effectiveness is responsible for leading a team of Grading Effectiveness Specialists to ensure consistent, high-quality grading practices across the grading team. This role owns audit strategy, execution oversight, and performance outcomes related to grading quality and academic integrity. The Associate Manager drives continuous improvement by leveraging data insights, strengthening cross-functional alignment, and leading the design, implementation, and continuous optimization of an AI-first grading audit infrastructure, including prompt engineering, agent workflows, structured data ingestion, and human-in-the-loop validation models. This position plays a critical leadership role in maintaining academic excellence through human-led, AI-enabled efficiency, and data informed decision making. Essential Duties & Responsibilities: Audit Strategy & Oversight: - Define and own the grading audit framework, standards, and performance thresholds. - Integrate AI-driven pre-audit triage and anomaly detection into sampling and audit strategy. - Establish audit cadence, sampling strategy, and reliability benchmarks. - Oversee audit execution and ensure consistency, objectivity, and measurable quality improvement. AI-First Audit Design & Governance: - Architect and scale AI-powered audit workflows using generative AI platforms (e.g., ChatGPT), including prompt engineering, agent configuration, and structured rubric ingestion. - Design and refine prompt libraries, evaluation schemas, and escalation logic to ensure reliability and grading consistency. - Establish human-in-the-loop review standards, calibration loops, and drift detection thresholds. - Monitor AI performance metrics (precision, consistency, bias, hallucination rates) and iterate on prompts and workflows to improve reliability and throughput. - Partner with technical teams where needed, while retaining ownership of operational AI design and quality standards. Team Leadership Performance: - Manage and develop a team of Grading Effectiveness Specialists. - Set clear output, reliability, and impact expectations. - Coach team members to strengthen analytical capability and audit effectiveness. Communication & Collaboration - Translate audit data into actionable insights, systemic opportunities and strategic recommendations. - Collaborate cross-functionally to drive improvement initiatives. Reporting & Stakeholder Alignment: - Oversee quality dashboards and executive reporting. - Align grading quality initiatives across Academic, Operations, and Product teams. - Ensure accurate documentation and confidentiality of audit findings. Job Skills: - Strategic audit framework design and operational oversight - People leadership and performance management - Advanced data analysis and trend interpretation - Hands-on experience designing operational workflows using generative AI tools (e.g., ChatGPT), including prompt engineering, structured data ingestion, and agent configuration. - Experience building human-in-the-loop validation systems and AI output evaluation frameworks. - Ability to assess AI reliability, bias, drift, and consistency in production workflows. - Strong executive communication and stakeholder management skills - Ability to translate complex analytics into actionable business insights - Process design and scalable system thinking - Strong attention to detail and organizational excellence Work Experience: - Minimum 4 years of combined experience across audit/quality operations and applied AI workflow design required. - Demonstrated hands-on experience applying generative AI tools (e.g., ChatGPT or similar platforms) to design or enhance operational workflows, including prompt engineering, structured evaluation frameworks, and human-in-the-loop validation processes preferred. - Experience designing or scaling quality control or audit systems required; experience integrating AI into those systems strongly preferred. - Data analytics experience required, including performance measurement and trend analysis. - Experience in academic grading or education environments preferred. - 2+ years of leadership or people management experience preferred. Education: - Bachelor’s degree from an accredited institution required; Master’s degree from an accredited institution is preferred. Other: - Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%). - Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs. - If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. - Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. - This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies. - Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers. - Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered. - Able to access information using a computer. - Other essential functions and marginal job functions are subject to modification. Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position. $67,700-84,600 is the expected starting salary for this position. This offer is based on current budgetary guidelines and the additional factors outlined below. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $67,700.00 - $101,500.00 - Salary If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

Sophia Learning exists to expand access to affordable, high-quality college-level learning through engaging, flexible, and academically rigorous online courses. As we enter our next chapter of growth, we are transforming our portfolio, reinventing our learning experiences, and scaling our ability to deliver outcomes for the thousands of learners who rely on Sophia every day. The Director of Platform Product Management will oversee the product management and UX org responsible for both in-course and out-of-course learner experiences spanning navigation, assessments, learning flow, progress tracking, onboarding, engagement, and more. This role will also be responsible for owning and defining Sophia's portfolio of offerings. This is a highly cross-functional role that requires exceptional product craft, user-centered thinking, and the ability to lead teams in delivering experiences that meaningfully improve student success, satisfaction, and retention. Essential Duties & Responsibilities: Product Strategy & Execution - Own the platform experience for Sophia’s learning environment including course interactions, assessment experience, progress visualizations, onboarding, discovery, and student support touchpoints. - Develop and manage a multi-quarter roadmap aligned to learner needs, business goals, and overall product strategy. - Lead product discovery and define clear problems, metrics, and hypotheses for improvement. - Drive execution in partnership with engineering to deliver high-quality, impactful features. - Define and own Sophia's offering portfolio of courses and pathways User Insight, Research & Experience Quality - Build and operationalize the infrastructure required for deep user understanding: behavioral analytics, event tracking, usability testing, journey mapping, and feedback loops. - Ensure user insights directly inform product prioritization, UX design decisions, and business strategy. - Maintain high standards for accessibility, intuitiveness, and user delight across the learner experience. Team Leadership & Management - Lead, coach, and grow a team of product managers and UX designers, fostering strong product craft, collaboration, and accountability for outcomes. - Create clarity around roles, decision-making, and execution rhythms across product and UX teams. - Cultivate a culture of experimentation, evidence-based decision-making, and continuous improvement. Cross-Functional Partnership - Partner closely with the Content, Engineering, Academic Operations, and Marketing teams to ensure a coherent and seamless learner journey. - Collaborate with stakeholders to identify friction points, growth opportunities, and experience gaps across the student lifecycle. - Represent the platform product strategy with senior leadership, institutional partners, and key external stakeholders as needed. Job Skills: Product Leadership - Strong product management expertise, with the ability to define strategy, synthesize insights, structure ambiguous problems, and lead teams through execution. - Proven success building and evolving digital learning experiences, ideally within an education technology context. User-Centered Design & UX Collaboration - Deep familiarity with UX principles, design processes, and usability best practices. - Ability to guide UX work and ensure design decisions are grounded in learner insights and measurable outcomes. User Understanding & Insights Infrastructure - Skilled at establishing research practices, user feedback systems, analytics frameworks, and other mechanisms for uncovering learner pain points and behaviors. - Ability to translate qualitative and quantitative insights into clear product direction. Operational & Execution Excellence - Strong ability to manage roadmaps, balance competing priorities, and deliver impact through agile, cross-functional teams. - Fluent in metrics, experimentation, and outcome-driven product development. Leadership & Communication - Strong people leadership skills with experience developing product managers and designers. - Excellent communication skills with the ability to align stakeholders and present ideas compellingly at all levels. Work Experience: - 10+ years of experience in product management, preferably within education technology or a related digital learning environment. - 6+ years of experience managing product managers, UX designers, or similar product/experience-focused teams. - Demonstrated track record of delivering impactful, user-centered digital product improvements at scale. - Experience leading platform or end-to-end user experience initiatives spanning onboarding, engagement, learning/interaction, and retention. - Experience working with engineering teams in agile environments and collaborating with cross-functional partners (content, design, analytics, operations). - Background in user research, UX strategy, behavioral analytics, or human-centered design is highly preferred. Education: Bachelor’s degree Other: - Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%). - Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs. - If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. - Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. - This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies. - Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers. - Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered. - Able to access information using a computer. - Other essential functions and marginal job functions are subject to modification. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $116,300.00 - $174,500.00 - Salary If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

Sophia has developed a broad range of products and capabilities aimed at improving student success, engagement, and retention, all in the interest of supporting students to reach their educational and employment goals. For candidates interested in taking their next career step in the educational technology space, Sophia offers the fast pace and excitement of working for a startup, with the support and backing of an established organization. You will be on the front lines of educational innovation. This is an opportunity to drastically redefine how universities serve their students. Sophia is seeking a Director, Strategic Partnerships for university partnerships. The ideal candidate for this role is someone that is highly organized, goal-oriented, thinks systematically and is masterful in managing internal and external relationships. Externally, this person will regularly interface with University leadership (i.e. University Presidents/Provosts). Essential Duties & Responsibilities: - Sign Higher Education articulation agreements; Achieve agreed upon sales targets and outcomes. - Implement and oversee partnership development strategy to drive revenue growth across new partners. - Identify new business opportunities, build lead lists and manage a pipeline of prospects from SQL through the contracting phase. - Research emerging trends and recommend product use cases based on needs analysis - Provide discipline-specific market insights that add value to partner conversations. - Have an informed opinion about the education landscape; be a thought-leader both internally and externally. - Regularly attend industry-related convenings as a representative of Sophia’s offerings to the higher education sector and showcase the value of products and tools to the sector. - Work cross-functionally with legal, marketing, PR, IT and other departments to design collateral, legal agreements and processes for partner onboarding and success. - Effective interpersonal communication in managing multiple internal stakeholders including senior team leadership, product leaders, functional points of contact and direct reports. - Manage regular weekly, monthly and quarterly sales and partner goals reporting to senior team leadership. Job Skills: The following characteristics and attributes make for a competitive candidate: - Goal-oriented, organized team player. - Proven track record and experience expanding a company’s client base and sales. - Able to analyze data and sales statistics and translate results into better solutions. - Excellent verbal and written communication skills. - Able to multi-task, prioritize, and manage time effectively. - Self-motivated and self-directed. - Experienced at preparing and presenting quarterly goals and forecasts for future projects - Comfortable in both a leadership and team-player role. - Creative problem solver who thrives when presented with a challenge. - Culturally competent and a self-reflective leader able to interface with various university types. Work Experience: - 5+ years of experience working in the higher education sector and/or experience working in sales signing agreements with institutions. Education: - Bachelor’s Degree; Masters/MBA Degree Highly Preferred. Other: - Must be able to travel occasionally should a business need arise (e.g. conferences) - Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers. - Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered. - Able to access information using a computer. - Other essential functions and marginal job functions are subject to modification. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $116,300.00 - $174,500.00 - Salary If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a results-driven, growth-oriented Senior Manager of Partner Success to join our expanding Partnerships team at Sophia. This role will manage a team of Partner Success Managers and Associates while also leading the day-to-day of our highest impact partnerships. In this role, the Sr. Manager, Partner Success will be responsible for understanding and offering solutions to partners’ organizational objectives to help them achieve their goals. They will do that by creating and introducing new strategic initiative ideas (including research, conference collaborations, thought leadership activities, marketing campaigns, etc.) and managing the launch process for new partners with both internal and external stakeholders. The primary goals of this role will be focused on: - Outreach/communication goals - Partner retention and growth A candidate will be successful in this role if they are proactive, an innovative problem solver, and are continuously seeking opportunities to provide value to our partners through data and insights. Qualifications - Must be a strong communicator to all levels of an organization with an ability to build relationships with clients and peers - Must have exceptional presentation skills, and the ability to quickly alter approach based on client response - Ability to analyze and present data and findings clearly, concisely, and accurately, and be able to draw meaningful conclusions and recommendations for action - Ability to work cross-functionally - Must be self-motivated and can motivate others - Must be detail-oriented and able to manage multiple projects on varying timelines Requirements - 6+ years managing clients (e.g. Client Success OR Partner Success OR Account Management OR Engagement Manager) - Experience in the Higher Education industry required - Previous experience in a startup or fast-paced environment preferred but not required - Bachelor’s degree required - Must be able to travel occasionally should a business need arise - Ability to work onsite in Corporate or Campus location may be required based on role - If offsite or hybrid role, must have access to work in a setting which enables meeting all requirements of the role - This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies - Must be able to meet critical thinking and problem-solving aspects aligned to job duties - Must be able to work more than 40 hours per week when business needs warrant - Able to access information using a computer Benefits - Comprehensive package of benefits for employees scheduled 30 hours or more per week - Medical, dental, vision, life and disability plans - Well-being incentives - Parental leave - Paid time off and certain paid holidays - Tax saving accounts (FSA, HSA) - 401(k) retirement benefit - Employee Stock Purchase Plan - Tuition assistance - Entertainment and retail discounts - Non-exempt employees are eligible for overtime pay, if applicable

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Associate Learner Support Representative plays a critical role in assisting prospective and new students with navigating various systems, resolving basic issues, and ensuring a smooth learning experience. This role is designed for individuals who will help in the areas of account management, course navigation, troubleshooting, and triaging with internal teams. - Navigation Assistance: - Assist students in creating and managing their accounts, including profile and membership. - Guide students through the process of adding courses and navigating their learning environment. - Provide detailed support on accessing and utilizing resources available through the Sophia platform. - General Overview Support: - Explain the functionality and features of Sophia, ensuring students understand how the platform works. - Offer guidance on platform tools, ensuring new users feel confident in using the system for their learning needs. - Low-Level Troubleshooting: - Help students resolve login issues by providing step-by-step instructions for password resets and account recovery. - Troubleshoot basic technical issues, including addressing common typing pattern issues or browser-related concerns. - Assist in clearing browser history and cache as a means of resolving platform access issues. - Triaging Support: - Identify and escalate more complex issues to the appropriate internal teams (administrators, academic instructors, or grading teams). - Act as a liaison between students and internal support teams to ensure timely and accurate resolution of any inquiries. Qualifications - Communication Skills: Ability to communicate effectively with learners and team members, providing accurate policy information with clear and empathic oral and written skills. - Problem Solving: Ability to help learners with problems, leveraging available resources and navigating a fast-paced, ever-changing environment. - Time Management: Adhere to team workflow, manage priorities effectively, and maintain reliability in a remote work environment. - Technology: Computer/smart device literate with competencies in third-party tools including Microsoft Office, Zendesk, and Labster. Requirements - 1+ year of Contact Center/Admin (phone/chat) experience preferred. - Experience working in education or academia. - Proficiency in computer literacy, Microsoft Office Suite, and Zendesk. Benefits - $19/hour is the expected starting pay for this position. - Comprehensive package of benefits for employees scheduled 30 hours or more per week, including: - Medical, dental, vision, life, and disability plans. - Well-being incentives and parental leave. - Paid time off and certain paid holidays. - Tax saving accounts (FSA, HSA). - 401(k) retirement benefit and Employee Stock Purchase Plan. - Tuition assistance and entertainment/retail discounts. - Non-exempt employees are eligible for overtime pay, if applicable.

Sophia Learning is an industry-leading provider of low-cost, self-paced online general education courses that are transferable for college credit. We are looking for a strategic and data-driven Manager of Marketing, Relationship Marketing to join the Sophia marketing team. The role of Manager of Marketing, Relationship Marketing will be responsible for owning the development and execution of the strategic roadmap for prospect conversion marketing campaigns and automated programs. When needed, this role will also support other teams across the Sophia Learning unit to create consistent omnichannel messaging to learners as well. Reporting to the Director of Marketing, Sophia, this role will manage the strategy, planning, testing and analyzing of triggered, automated and ad hoc campaigns to support marketing channels across B2C, B2U (university partners ), B2K12 (high school audience), and other audiences as assigned. The role should integrate with our brand work, organic social, and paid channels to improve the prospect experience and drive conversion. The right person for this role is innately curious, analytical, detail-oriented, and enjoys problem solving. They should thrive in a fast-paced, entrepreneurial company. Essential Duties & Responsibilities: - Develop plans with clear strategic objectives and thoughtful measures of success. - Supervise the email marketing coordinator and ensure campaigns are built and executed correctly. - Leverage data analytics to identify key business performance insights and trends; communicate findings to internal stakeholders and business leaders across the organization. - Partner with Learner Facing, Product, Brand Marketing, Marketing Analytics, Reporting, and IT teams to build strategic and tactical roadmaps and deliver business objectives. - Participate in cross functional teams to support new and existing 1:1 programs to ensure strategic alignment. - Develop and drive out ongoing optimization testing across areas of responsibility. - Understand and stay ahead of privacy law and regulatory impact to this area of work. - Partner with IT implementation team to build roadmap to unlock additional capabilities to leverage across campaigns (primarily in Salesforce Marketing Cloud). - Draft creative briefs and work with internal and external creative teams to execute creative to leverage across campaigns Job Skills: - Strong proficiency with marketing automation and relationship / conversion marketing best practices, particularly in email and SMS channels. - Strong experience implementing A/B and multi-variant testing and driving from strategy to execution. - Proficiency in Salesforce Marketing Cloud (or other CRM, though Salesforce is strongly preferred) and enterprise email service providers. - Experience with customer analytics and taking a data driven approach to campaigns (particularly in email and SMS). - Self-motivated with the ability to multi-task many projects simultaneously in a fast-paced environment, but knows when to ask for clarity and how to escalate concerns appropriately. - Strong written and verbal communication skills - Ability to analyze and present data and findings clearly, concisely, and accurately, and be able to draw meaningful conclusions and recommendations for action - Experience in optimizing landing pages and user funnels. - Effectively communicate, both up and down the management chain. Work Experience: - 6+ years of marketing experience - 3+ years of marketing automation platforms, ideally Salesforce or Salesforce Marketing Cloud - 2+ years of leadership experience in the areas listed above - Experience in working on SaaS or edtech products is preferred, but not required - B2C digital marketing experience required. Education: - Bachelor’s degree required Other: - Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%). - Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs. - If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. - Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. - This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies. - Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers. - Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered. - Able to access information using a computer. - Other essential functions and marginal job functions are subject to modification. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $92,700.00 - $139,100.00 - Salary If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.