SONIFI Solutions, Inc.

Join SONIFI Health, Inc. as our Director of Strategic Accounts and become a driving force behind long-term customer success, innovation, and growth in healthcare technology. In this high-impact role, you’ll be the trusted advisor to healthcare executives, leading strategic partnerships that transform patient experiences and deliver measurable value. If you're passionate about building influential relationships, driving customer adoption of cutting-edge solutions, and making a real difference in healthcare outcomes—this is your opportunity to influence from the center of SONIFI Health’s commercial strategy. What you’ll do: The Director of Strategic Accounts is an individual contributor role responsible for ensuring the long-term success, retention, and growth of SONIFI Health’s customers. This role is at the center of SONIFI Health’s commercial organization and owns renewal strategy, adoption, and account health within an assigned regional portfolio of accounts. As a trusted advisor to healthcare executives and clinical leaders, the Director of Strategic Accounts will build strategic, influential relationships with customer leadership and senior healthcare executives, develop strategic account plans, drive adoption and value realization, and support Enterprise Sales Executives by surfacing expansion opportunities. Success in this role is measured by customer retention, Net Revenue Retention (NRR), account growth, adoption and usage metrics, quota achievement, and customer satisfaction (via NPS, KLAS feedback, and SONIFI’s KPI scorecard). What you’ll need: - Bachelor’s degree in business, or related field, and a minimum five (5) years of customer success or account management experience in healthcare with experience working directly with providers (health systems, hospitals, etc.) or the equivalent education and/or work experience. - Must have a proven track record of driving renewals, adoption, and customer satisfaction. - Must have strong executive presence with ability to engage senior healthcare executives. - Must have the ability to manage complex accounts with multiple stakeholders. - High customer orientation with strong presentation skills. - Must be a confident communicator with the ability to build and maintain executive relationships. - Must be able to work independently to manage client portfolio end-to-end (activation, adoption, retention, advocacy). - Must have excellent professional written, verbal, and interpersonal communication skills along with strong initiative, organizational and follow-up skills. - Must be self-motivated, have a desire to work in a positive and professional manner, and collaborate with others while meeting commitments and schedules. - Must have financial acumen and strong analytical and problem-solving skills, be highly organized, and pay extremely close attention to details. - Must have experience working with CRM software (Salesforce strongly preferred), Excel, Word, and PowerPoint. - Must be able to successfully work remotely and travel as needed. Together, we can build your future! SONIFI pays a competitive salary for this role based on a variety of factors including location, experience, education, specialty, and training. This position is also eligible for PTO, holidays, health, dental, vision, retirement plan, pet insurance, on-demand pay, and a variety of other benefits. Generally annual base salary starting between $100,000 - $150,000; this position is also eligible for Short Term Incentive Bonuses dependent on achieving sales quotas. The base salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, location, experience, education, specialty, and training. This pay range is not a promise of a particular wage. SONIFI and SONIFI Health value diversity and we are proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status. If you require assistance in filling out our online application, due to a disability, please contact Human Resources at 605-988-1000. For more information about Equal Employment Opportunity, please visit: https://www.eeoc.gov/. SONIFI Solutions participates in E-Verify, a federal program to confirm authorization to work in the United States. Learn more about E-Verify participation and Immigrant and Employee Rights. #Sales #Healthcare

Location: Sioux Falls, SD/Remote Position SummarySONIFI Solutions is seeking a Staff Software Architect to lead the design and evolution of our next generation platforms across hospitality technology. This role is responsible for defining and driving end to end architecture across cloud native systems, hybrid platforms, and emerging AI driven capabilities. This is a highly influential technical leadership role focused on building scalable, secure, and modern systems while guiding engineering teams through architectural decisions, platform modernization, and adoption of best practices. You will partner closely with engineering, product, and security teams to align technical direction with business priorities. About SONIFISONIFI Solutions is a leading provider of technology solutions for the hospitality industry, delivering guest engagement, connectivity, and entertainment platforms to hotels across North America. Our technology powers the digital guest experience through WiFi, interactive TV, and integrated services that drive value for hotel partners. What you will do: - Define and own overall solution architecture across platforms and products - Design scalable, resilient, and secure cloud native systems in AWS - Lead architecture for microservices and event driven systems - Drive API first design standards including governance, versioning, and authentication - Partner with product and engineering teams to translate business needs into technical solutions - Lead legacy modernization efforts and platform consolidation strategies - Architect and integrate AI and GenAI capabilities into products and developer workflows - Establish patterns for integrating services such as OpenAI and AWS Bedrock - Ensure strong system performance, reliability, observability, and security - Collaborate with security teams to enforce best practices and compliance standards - Provide technical leadership, mentoring, and guidance to engineering teams - Conduct architecture reviews, design walkthroughs, and technical evaluations - Define and promote best practices across development and architecture What you will need: - Bachelor’s degree in Computer Science, Software Engineering, or related field or equivalent experience - 10 or more years of experience in software engineering with deep architectural expertise Strong experience with following required to be considered: - AWS and cloud native architecture - Microservices and event driven systems - API design and integrations including REST and GraphQL - Linux based systems and environments - Containerization technologies such as Docker or Podman - Modern CI CD practices Experience in several of the following areas required to be successful in this role: - Scalability, reliability, observability, and performance design - Network fundamentals including latency and protocols - Data modeling and system integration - Security concepts including OAuth2, OIDC, API gateways, and service mesh - Multi tenant cloud architecture Programming experience in one or more of the following required to be considered: - Python - JavaScript or TypeScript - Go - C++ Additional experience that is a BIG plus: - AI, ML, or GenAI platforms and services - Developer productivity tooling and automation - Domain driven design and architecture modeling approaches such as C4 - Legacy system modernization and platform consolidation - Hospitality or lodging technology experience Why join SONIFI?You will play a key role in shaping the future of our platform and engineering practicesOpportunity to lead modernization efforts and influence technical direction across the organizationWork on meaningful technology that impacts guest experiences across thousands of hotel properties Compensation and BenefitsCompensation range generally starting at $120,000 to $180,000. Final salary will be based on factors including location, experience, education, specialty, and training. This position is also eligible for a comprehensive benefits package including PTO, holidays, medical, dental, vision, 401(k), pet insurance, on demand pay, and additional benefits. Equal Opportunity EmployerSONIFI Solutions, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. #Engineering

Network Engineer Location: Remote or Sioux Falls, SD (Corporate Office) About SONIFI Solutions, Inc. For more than 40 years, SONIFI has provided guest technologies and professional services that help hoteliers improve guest satisfaction, simplify operations, and increase revenue. Our innovations have guided the hospitality industry through changes in guest behavior, digital expectations, and connected experiences. Today, we continue to lead with integrated, smart digital hospitality solutions — including guest Wi-Fi and internet services, interactive TV platforms, entertainment solutions, and device/system integrations. About the Role The Network Engineer designs, deploys, and maintains network communication configurations and infrastructures using LAN/WAN and RF standards at customer locations. This role also serves as a technical resource for SONIFI Installations, Technical Assistance Center, Field Service, Sales, and subcontractors before, during, and after installations. Why This Role Matters The Network Engineer ensures SONIFI’s network and RF (Wi-Fi) solutions are built to perform reliably, meet customer requirements, and support seamless guest connectivity. The accuracy of the design work and technical oversight directly impacts customer satisfaction, installation success, and SONIFI’s ability to deliver best‑in‑class guest internet access services. What You’ll Do • Design moderately complex RF (Wi-Fi) channel plans, IP addressing schemes, and network architectures, producing accurate Bills of Materials following site surveys or provided customer information • Ensure network designs meet or exceed customer requirements while staying within project budget • Produce detailed configuration and installation documentation throughout the design process • Collaborate with and support Guest Internet Access (GIA) installation activities across all project phases • Act as the technical lead on install projects, ensuring SONIFI standards are communicated, met, and escalated appropriately when issues arise • Analyze requirements and propose alternative design options aligned with customer needs and financial constraints • Assist with training and support documentation for GIA Installation Technicians, Subcontractors, Field Service, and Technical Assistance Center Engineers • Contribute to development of best‑practice guidelines and documentation for network configurations • Maintain strong working knowledge across network equipment and technologies including switches, routers, access points, controllers, firewalls, cabling, cross‑connects, RF cabling, optical networking, DOCSIS, DSL, wireless protocols, and network management tools • Evaluate and test vendor products, prepare evaluation summaries, and support onboarding of approved components including documentation and base configurations • Maintain project status updates within company systems and provide status reports as required • Provide pre‑sale, installation, and post‑sale engineering support • May provide leadership, coaching, or mentoring to SONIFI associates What You’ll Need • Four‑year degree in a related technical field and two to four years of relevant experience, or equivalent combination of education and experience • Working knowledge of TCP/IP addressing, subnetting, LAN/WAN/WLAN configuration, and network installation support • Desired certifications: CWNP, Ruckus WiSE, Aruba ACMP/ACSP, or equivalent • Strong verbal, written, and electronic communication skills with ability to clearly explain technical concepts to both technical and non‑technical audiences Together, we can build your future! Generally starting at $75,000 – $115,000 annually. Final salary will be based on factors including location, experience, education, specialty, and training. This position is also eligible for PTO, holidays, health, dental, vision, retirement plans, pet insurance, on‑demand pay, and other benefits. SONIFI and SONIFI Health value diversity and are proud to be an Equal Opportunity Employer. All qualified applicants will be considered regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any protected status. If you require assistance with the online application due to a disability, please contact Human Resources at 605‑988‑1000. SONIFI participates in E‑Verify to confirm authorization to work in the United States. #Engineering