Sona Technologies

Title: Business Development Representative Location: New York City, NY Hybrid Full-time Department: GTM Job Description: 3 billion people across the world work in frontline jobs. Yet, despite rising costs and staff shortages, frontline organizations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforce management solutions to take care of the most important part of their businesses: their people. Enter Sona: the next generation of AI-native, frontline workforce management. We've built an end-to-end platform covering Scheduling, HR, Payroll, and Communications that gives the largest frontline organizations everything they need to staff more intelligently and empower their teams. In under 5 years, we've already made a deep impact on the lives of over 100k frontline workers and the operation of their organizations, grown the team to 140+, and secured over $100M in funding from notable VCs, including our Series B led by N47 alongside Felicis, Northzone, and Gradient Ventures (Google). It's a hugely exciting time to be joining the team. We're still small enough that you'll have a significant impact on the company's growth trajectory and culture, but large enough to have a great structure, experienced leaders, and world-class benefits in place. More on working at Sona here. About the Role This is the founding BDR role for our NYC expansion. You'll build the top of the US sales pipeline alongside our growing sales team, working Hospitality and Retail verticals across multi-site enterprise operators. The team you'll be joining: 110% average rep attainment, zero sales attrition, and a CEO with five prior exits up to $6B. You'll have direct access to the VP of Sales and CEO, and a clear path to AE in 12 months for the people who earn it. The flip side: this is a build-the-playbook role, not a run-the-playbook role. The US motion is new, the messaging is still being tested, and you'll have a real say in what works. Responsibilities - Run outbound to Directors and C-Suite operators in US Hospitality and Retail businesses. - Book qualified meetings for the US AE team, working from named-account lists alongside self-sourced opportunities. - Test messaging, channels, and sequences. Figure out what gets a response, share it with the team, kill what doesn't work. - Run early discovery on inbound and outbound conversations to qualify fit before AE handover. - Partner with marketing on campaigns, events, and content. Bring back signal from the field on what prospects actually care about. - Represent Sona at US trade shows and industry events. This is not just another BDR role; it’s a chance to be part of something meaningful, with a team that values your potential and is ready to support your career development every step of the way. Requirements - 6-12 months in a BDR or SDR role at a B2B tech or SaaS company. We'll consider strong applicants with less if the rest of the picture is right. - You're comfortable picking up the phone to senior people. Outbound calls to VPs and C-Suite don't faze you. - You hit your numbers and you know why you hit them. Self-directed, target-driven, and honest about what's working and what isn't. - You're curious about the craft. Sales psychology, messaging, what makes prospects respond. You test things. - You want to grow into a closing role and you're prepared to put in the work to get there. Benefits - Base salary of $60,000 to $80,000 + 50% target bonus, uncapped - Hybrid: New York City, 3+ days a week - Share options - 401k contributions, employer match up to 2% - Comprehensive health insurance available from day one (UnitedHealthcare) - 20 days PTO + Local public holidays (sick leave is separate) - Enhanced parental leave & pay - Bi-annual all expenses paid team retreats - The latest MacBook and equipment budget for your home office - Professional development budget - Unlimited free books Note: this represents a typical benefits package for a US-based, full-time employee. Exact details may vary based on location and employment type, but we try to be as fair as possible to all of our team members. Please ask your contact in the Talent team to clarify the available benefits for you.

• You'll own client launches end-to-end: validating data, selecting models, running UAT, going live, and monitoring performance afterwards. • You'll join client calls, build relationships, and understand what actually matters on the ground - not just whether the model is accurate, but whether the kitchen prepped the right amount of food.

• Own features end-to-end across Sona's platform, from scoping through to delivery, including in the mobile app • Use AI development tooling as your primary workflow - directing and evaluating agent-produced code, not writing everything from scratch • Work directly with customers through workshops, feedback sessions, and discovery conversations to ensure what you build solves real problems • Collaborate closely with Product Managers and Product Designers to shape solutions from vague requirements and kick-off outputs • Contribute to multiple product domains across the year, building deep understanding of workforce management challenges • Participate in the product development process - challenging scope, suggesting approaches, and making pragmatic trade-offs between the ideal solution and the right one for now

• Running end-to-end payrolls for a growing portfolio of enterprise customers with complex payroll requirements (hourly pay rates, overtime, weekly, fortnightly or monthly payrolls). • Being the go-to person for your clients, owning those relationships and giving them confidence in our service • Spotting where we can improve and helping put those improvements into action • Supporting our sales team from time to time as a payroll expert, helping prospective customers understand how our bureau works • Collaborating with teams across Sona, from Implementation and Product to Customer Success and Support • Getting to grips with our HR and WFM platform and how it connects with payroll • Keeping an eye on KPIs, SLAs and compliance to make sure we’re delivering the best possible service • Staying on top of legislation, tools and trends that might impact our payroll service

• Consult with customers throughout their implementation process, using in-depth workforce management knowledge to configure Sona products to meet customer needs. • Define, document, and deliver product configurations, ensuring clarity and alignments on scope and SOWs for all parties. • Collaborate with Project Managers to deliver timely, on-budget implementations, offering product expertise during each phase to internal and external teams. • Champion customer-led UAT and conduct product training for customer trainers. • Share your expertise to improve internal customer and product understanding • Maintain up-to-date documentation as the product evolves and stay current on industry trends.