Solifi

Title: Field Associate Supervisor - US (North Central) Location: Minneapolis United States Job Description: The DataScan Field Operations team has an immediate opening for a Field Associate Supervisor (FAS) covering the North Central United States. The current geographic territory includes all or parts of the following states: Wisconsin, Minnesota, North Dakota, South Dakota, and Illinois (north/central). The FAS has responsibility for coordinating schedules for their associate team, managing a team of field associates and interacting with Clients in regard to schedules, audits and personnel. The FAS is a field-based position. Working from a home-based office, this position will supervise assigned auditors in a defined territory as a key responsibility. The FAS role requires visiting Clients and Associates to conduct onsite quality assurance (QA) reviews; data gathering on dealers or scheduling; developing rapport with Associates and Clients while representing DataScan. The FAS will also complete audits as needed. · Build effective and efficient schedules while optimizing resources for each month and maintain changes to the current month's schedule on a daily basis - Be responsible for guiding the training process of new and current Associates and Part-time resources to assure competency in the audit process - Mentoring, coaching and constructive analysis of Field Associates - Provide effective communication to direct reports - Exhibit professional behavior when interacting with Clients and Dealers by keeping a professional distance, exercising unquestionable ethics and maintaining impartiality in the audit process - Collaborate with the Field Supervisor team to identify and implement efficiencies, cover scheduling needs across territories and provide back-up coverage as needed for other territories - Assist Manager in headcount justifications and evaluations - Conduct interviews and assist in Associate and Part-Time resource onboarding/offboarding - Guide development of Associate skills, assessment of performance and coaching as needed - Evaluate and report on Associate performance - Travel to customer/client sites - Travel to DataScan Corporate Offices