Social Scout

Role Description As a Klaviyo Technician at Social Scout, you will be responsible for the technical execution that powers world-class email marketing programs. You will: - Build and launch high-performing Klaviyo flows (Welcome, Cart/Browse Abandon, Post-Purchase, Winback, Sunset). - Implement accurate flow logic (triggers, filters, splits, timing, exclusions, suppression). - Set up campaigns in Klaviyo and complete final pre-send QA (links, targeting, tracking, personalization). - Implement templates/modules in Klaviyo to support fast, consistent email production. - Configure and validate integrations (Shopify and other tools like Recharge/Skio, Gorgias, SMS platforms as applicable). - Ensure tracking, events, and product/catalog data are syncing correctly for segmentation and automation. - Troubleshoot technical issues quickly (broken personalization, incorrect triggers, rendering, feed issues). - Maintain clean documentation and follow SOPs so builds are repeatable, scalable, and error-free. Qualifications - 2+ years of hands-on Klaviyo implementation experience, ideally across multiple eCommerce brands. - Strong understanding of flow logic (triggers, filters, splits, delays, exclusions). - Comfortable working with Shopify + Klaviyo data, events, and customer properties. - Experience building/working with templates (drag-and-drop and/or HTML). - High attention to detail, strong QA habits, and ability to catch mistakes before launch. - Ability to work fast without sacrificing build quality. - Clear written communication (you can explain what you built, what’s missing, and what’s blocking). - Agency experience is a plus, or comfort juggling multiple accounts simultaneously. Requirements - Fluent English required (written and spoken). - Available 9:00 AM to 5:00 PM EST, with flexibility of ±1 to 2 hours. - This is a full-time (40 hours per week) and fully remote position. - You must be set up and hired as a contractor. Benefits - Work with a fast-growing agency and a high-performing team. - Ongoing training and exposure to advanced Klaviyo strategy and testing. - Access to templates, SOPs, and build frameworks that make execution smoother. - A team that values speed, quality, and performance, without unnecessary bureaucracy.

About Social Scout Social Scout is a performance-driven email marketing agency known for bold, creative, and high-converting email design. We've partnered with 280+ brands across a variety of industries. We work with companies that expect more than safe, templated work. Our emails are built to stop the scroll: visually compelling, thoughtfully structured, and designed to drive real results. Our team is fast-moving, highly creative, and obsessed with quality. Every email is treated as a brand moment and we never trade craft for speed. We're growing fast and looking for a Figma Email Designer who's ready to hit the ground running. Compensation & Role Details - Full-time and Fully remote. - $1500 USD per month. - You must be set up and hired as a contractor. - Fluent English required (written and spoken). - Available 9:00 AM – 5:00 PM EST, with flexibility of ±1–2 hours. The Role You'll be designing 6–8 high-quality email campaigns per day across multiple brands, each one unique, on-brand, and built to perform. This isn't production-line template work. You'll be crafting emails that look exceptional and convert, balancing creative ambition with the precision and speed a high-output agency demands. What You'll Be Doing - Designing polished, visually standout email campaigns in Figma — daily. - Translating each brand's tone, personality, and visual identity into compelling design. - Building layouts that are both aesthetically strong and performance-focused. - Applying email UX best practices: hierarchy, spacing, readability, CTAs, and flow. - Managing multiple brand accounts simultaneously without dropping quality. - Collaborating closely with Account Executives, Managers, and fellow Designers. - Continuously raising the creative bar across everything you touch. What You Bring - Proven email design experience with a portfolio that shows range and craft. - Strong command of Figma. - eCommerce or marketing email experience. You understand what drives clicks and conversions. - Sharp eye for detail. Spacing, alignment, typography, and color are second nature. - Brand adaptability. You can quickly read a brand's look, feel, and tone and run with it. - Thrives under pace. You are comfortable juggling multiple brands in a high-output environment. - Clear communicator. You are proactive, positive, and easy to collaborate with. Why Social Scout? We're a positive, supportive, and design-obsessed team. Designers here aren't pixel-pushers, they're trusted creative partners who are encouraged to push ideas, develop their craft, and produce work they're genuinely proud of. If you want to do some of the best email design work of your career, in a team that actually values it then we'd love to hear from you.

About Social Scout Social Scout is a performance-driven email marketing agency helping DTC eCommerce brands turn their email lists into consistent revenue machines. We build, manage, and optimize email strategies that increase customer retention and conversions through well-crafted campaigns, flows, and A/B testing. Our work is data-driven, creative, and always aligned with each brand's voice and vision. We've partnered with 280+ brands across a variety of industries, and we're growing fast. We're looking for a Flow Specialist to lead and execute high-volume email flow buildouts across a wide range of eCommerce brands. Compensation & Role Details - Highly competitive base salary with performance bonuses based on KPIs and upsell performance. - Full-time and fully remote. - You must be set up and hired as a contractor. - Fluent English required (written and spoken). - Available 9:00 AM – 5:00 PM EST. The Role This role sits at the center of strategy, execution, and client experience for Social Scout's one-time flow buildout offer, which includes a standardized set of 23 emails across six core flows. You won't be managing a small book of long-term accounts. Instead, you'll work with a high volume of brands on a clearly defined scope, owning flow strategy and delivery while managing an internal team to execute efficiently and at a high standard. Clients range from early-stage brands with zero existing flows to large, established brands looking to significantly improve performance. You will see a wide variety of industries, list sizes, and levels of sophistication. The six core flows you'll be building across every engagement are Welcome, Abandoned Site, Abandoned Browse, Abandoned Cart, Abandoned Checkout, and Post-Purchase. What You'll Be Doing - You will own the strategy for each client's flow buildout based on their brand, audience, and existing setup as well as write all email copy across the six core flows. - Lead and manage a team of three or more designers and Klaviyo builders. - Oversee project timelines end to end and ensure every buildout is delivered on schedule. - Lead one to two onboarding calls per day, setting the tone for the entire engagement and act as the primary point of contact throughout the flow buildout process. - Present strategy and creative direction to clients with confidence and clarity and manage client feedback and approvals efficiently to keep projects moving. - Identify high-potential flow clients who are strong candidates for full-service Klaviyo account management. What You Bring - Strong understanding of email marketing and lifecycle flows, particularly within eCommerce. - Hands-on experience with Klaviyo and flow-based strategy across multiple brands. - Excellent copywriting instincts. You know how to write short-form email copy that converts and matches a brand's voice. - Proven ability to manage designers and technical builders. You can lead a team, set priorities, and hold people accountable without micromanaging. - Highly organized and deadline-driven. You can manage multiple concurrent buildouts without letting anything slip. - Comfortable leading client-facing calls with strong preparation and clear communication. - Able to balance strategic thinking with hands-on execution in a fast-paced, high-volume environment. What Makes This Role Different This is not a traditional account executive or strategist position. Client interaction is focused and limited to one or two calls per project, which means every touchpoint needs to be sharp and well-prepared. The role is heavily execution and systems-driven, and success depends on your ability to manage people, processes, and deadlines at scale. Monthly bonuses of $1,000–$2,000 are tied to upselling a predetermined percentage of high-priority brands into full-service management. Success is measured by client satisfaction, flow performance readiness, and upsell conversion. Why Social Scout? We're a positive, supportive, and results-obsessed team. This role is critical to Social Scout's growth and client retention strategy. It's designed for someone who thrives at the intersection of strategy, execution, and leadership. You'll have the autonomy to own your projects, the support to develop your craft, and the opportunity to directly impact the company's trajectory. If you want to lead high-impact email work at scale, in a team that values quality, speed, and creative problem-solving, then we'd love to hear from you.

About Social Scout Social Scout is a performance-driven email marketing agency helping DTC eCommerce brands turn their email lists into consistent revenue machines. We build, manage, and optimize email strategies that increase customer retention and conversions through well-crafted campaigns, flows, and A/B testing. Our work is data-driven, creative, and always aligned with each brand's voice and vision. We've partnered with 280+ brands across a variety of industries, and we're growing fast. We're looking for an Account Executive who's ready to own client relationships, drive strategy, and deliver results from day one. Compensation & Role Details - Highly competitive salary. - Full-time (40 hours per week) and fully remote. - You must be set up and hired as a contractor. - Fluent English required (written and spoken). - Available 9:00 AM – 5:00 PM EST, with flexibility of ±1–2 hours. The Role As an Account Executive at Social Scout, you'll be the main point of contact for 5–8 clients and oversee the full execution of email marketing strategy across campaigns, flows, and pop-ups. You'll own the relationship, the strategy, and the results. You'll work alongside our designers, Klaviyo technicians, and co-founders to ensure every brand you manage is performing at its best. This is not a "set it and forget it" role. You'll be actively testing, optimizing, and pushing for better results across every account you touch. What You'll Be Doing - Client Communication. You'll serve as the primary point of contact for your accounts, communicating daily through Slack, Outlook, Loom, and Zoom. This includes approving designs, providing progress updates, and fielding questions. Your clients should always feel informed, supported, and confident in the work being done. - Email Strategy & Planning. You'll build and execute email strategy inside Klaviyo. This includes delivering 30-day campaign calendars each month, developing flow strategies, running ongoing A/B tests, and optimizing pop-up forms. Testing is a critical part of this role. We are always looking for ways to improve performance. - Design Coordination. You'll work closely with our graphic designers to brief, coordinate, and review email campaign and flow designs, ensuring every send is on-brand and conversion-ready. - Klaviyo Implementation. You'll quality check and schedule campaigns, and collaborate with our Klaviyo technicians to build out emails accurately and on time. - Copywriting. You'll write high-converting email copy using AI tools, adapting tone and messaging to suit each brand's audience and voice. - Reporting & KPIs. You'll track performance at every level. This includes near-daily updates to clients, monthly account reports, and quarterly performance reviews. What You Bring - 2+ years of hands-on Klaviyo experience building flows, campaigns, and segments across multiple eCommerce brands. - Direct experience managing 5+ client accounts, ideally in an agency or freelance setting. - Strong email copywriting skills with the ability to write and edit short-form copy that converts across both text and image based formats. - Deep knowledge of core email flows including Welcome, Cart Abandon, Browse Abandon, Post-Purchase, and Winback. - Confidence in A/B testing, running strategic tests on subject lines, send times, content, and creative. - Solid grasp of segmentation and deliverability. You know how to keep open rates high and emails out of spam. - Comfortable reviewing designs in Figma and giving clear, constructive feedback to designers. - Organized and reliable. You can juggle multiple deadlines across multiple brands without dropping the ball. Who You Are - A communicator first. This is a client-facing role, and communication is the single most important thing to the brands we work with. You are personable, friendly, responsive, and on top of every message across Slack and Outlook. Clients never have to chase you. - A creative problem solver. You don't just follow instructions. You think critically about what will drive results and you're constantly testing new angles, new approaches, and new ideas to impress clients and push performance forward. - Detail-obsessed. You will be sending campaigns to 100K+ recipients at a time. Every link, every subject line, every piece of copy must be flawless. Proofreading and quality control are non-negotiable. We cannot afford errors. - Marketing-intuitive. You understand the ideal customer behind each brand and can make smart decisions around email frequency, pop-up strategy, design direction, and messaging based on that understanding. Why Social Scout? - Ongoing training and education in email marketing strategy and execution. - Mentorship from proven marketers who have generated over $20M in email revenue. - Opportunities to grow into senior strategist or team lead roles. - Internal access to email templates, A/B testing frameworks, and optimization SOPs. - A fast-moving, supportive team with regular wins to celebrate. If you're a strategic, detail-driven email marketer who thrives on client relationships and wants to do career-defining work inside a team that actually values it, we'd love to hear from you.