Snap-On

Title: Manager, Software Development Location: Markham, Ontario, Canada Job Function: Information Technology Job Description: Position Summary Dealer‑FX is redefining how dealership service lanes operate, now powered by the scale, data, and industry leadership of Snap‑on Incorporated. At Dealer‑FX, we are fueled by innovation and a strong “ONE Team” mentality. We’ve built a people‑first culture that values performance, collaboration, and a healthy work/life balance. Every day is different, and that’s exactly how we like it. As part of Snap‑on, the most trusted name in automotive service, Dealer‑FX combines modern SaaS innovation with decades of repair, parts, and diagnostic expertise. Together, we’re transforming how dealerships and customers engage throughout the service experience. We’re growing fast and looking to add highly motivated, driven individuals to our Development team. Our products are awesome and disrupting the automotive tech space, changing the way dealerships interact with their customers. And, we’re just getting started. What we are looking for At Dealer-FX, we put our users first. The automotive landscape is constantly evolving, and we are seeking a highly driven Development Manager to lead and scale our engineering team. In this role, you will provide strategic leadership and technical oversight for a development team, managing a Team Lead and a group of Software Developers. You will partner closely with Product Management and Architecture to execute our technical roadmap, focusing on building a high-performing unit and optimizing the SDLC. As a strategic thinker, you will ensure the reliable delivery of scalable, secure, and cloud-native applications that impact thousands of users daily. Responsibilities People & Team Leadership - Manage, mentor, and grow the team: Oversee a Team Lead and Software Developers, acting as a "coach to the coaches" to develop the leadership skills of your Team Lead. - Standardize Feedback & Coaching: Establish a consistent coaching cadence, align on frequency, and implement a standardized process for capturing progress and delivering continuous feedback. - Performance Management: Drive formal performance review cycles, defining clear thresholds and processes for both promotions and managing underperformance. - Talent Acquisition & Retention: Own the hiring, onboarding, and retention strategies to build and maintain a world-class engineering organization. - Culture Building: Foster a culture of technical excellence, continuous learning, and accountability. Strategic Delivery & Process Ownership - Own the end-to-end delivery of software projects, ensuring features are delivered on time, within scope, and at the highest quality. - Partner with Product Management to align technical execution with business roadmaps and prioritize technical debt alongside feature development. - Champion Code Quality: Enforce rigorous unit testing standards to ensure reliability at the source, preventing regressions before code reaches higher-level environments. - Lead the integration of AI-assisted development tools (e.g., GitHub Copilot) and AI-driven code reviews into the engineering workflow to maximize team productivity and output quality. - Define, track, and improve key engineering metrics (e.g., velocity, deployment frequency, bug rates). - Optimize Agile/Scrum methodologies and partner closely with the DevOps team to ensure smooth CI/CD workflows and efficient software delivery. Technical Oversight & Security Collaboration - Collaborate closely with the Architecture team to ensure that implementations align with our target Microservices and cloud architecture. - Establish and enforce secure coding practices across the engineering organization, partnering with DevOps to champion a DevSecOps culture that proactively identifies and mitigates vulnerabilities early in the development lifecycle. - Evaluate technical risks, develop mitigation strategies, and communicate timelines effectively to both technical and non-technical stakeholders. - Oversee resource allocation and capacity planning across various product lines. - Lead Production Investigations: Assist DevOps and support teams with high-priority production escalations, utilizing observability and APM tools (e.g., New Relic) to troubleshoot, investigate, and resolve complex performance issues. Qualifications Minimum Qualifications - Post-secondary degree in Computer Science, Computer Engineering, Software Engineering, or a related field. - 7+ years of progressive software engineering experience. - 3+ years of direct engineering management experience, with a proven track record of managing performance, hiring, and building successful teams. - Strong architectural understanding of our core technology stack: .NET Framework, .NET Core, ASP.NET Core, Node, and modern Web Frameworks (Angular, Vue.js, or React). - Experience managing teams that build and scale cloud-native applications using AWS technologies (e.g., Lambda, EC2, S3, DynamoDB, API Gateway). - Deep understanding of Microservices, service-oriented architecture (SOA), RESTful APIs, and event-driven messaging technologies (RabbitMQ). - Expertise in modern software development practices, including Agile/Scrum, CI/CD pipelines, and Infrastructure as Code (e.g., Terraform). - Proven track record of defining and enforcing strict unit testing practices (e.g., xUnit, NUnit, Jest) to maintain high code coverage. - Experience with application performance monitoring (APM) and logging tools (e.g., New Relic, Datadog, Splunk) for deep-dive production investigations. - Familiarity with secure coding principles (e.g., OWASP Top 10) and experience integrating security tooling and best practices into the SDLC. - Strong understanding of MS SQL Server, PostgreSQL, and complex database design. - Excellent verbal, written, and interpersonal communication skills. - Experience collaborating with Software Development Engineers in Test (SDETs) to integrate broader automated testing strategies into the delivery pipeline. - Experience with, or a strong operational interest in, leveraging AI tools to accelerate software development, testing, and code review processes. What’s in it for you? - Vast opportunities for growth - Competitive compensation packages - A flexible work schedule for work-life balance - Comprehensive Training and Development support - Group health and dental benefits - Employee Assistance Program - 3 weeks of paid vacation - Cool company events and team building Expected total compensation range: $150,000 CAD - $170,000 CAD Actual compensation may vary based on experience, location, and other factors No unsolicited agency referrals Dealer-FX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law. Accommodation is available upon request for applicants with disabilities. At Dealer-FX, we may use artificial intelligence (AI) tools to support certain parts of our hiring process. These tools are designed to assist our recruitment and hiring teams, but they never replace decisions made by real people. We take a human-first approach to hiring, ensuring that your experience, personality, and potential are evaluated by people, not algorithms. All final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us. #LI-Remote

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At Dealer-FX, we are fueled by innovation. Our "ONE Team" mentality is what sets us apart. Every day is different, and we love it. We've shaped our culture around our people, so we appreciate the value of a healthy work/life balance. Dealer-FX has created an environment where that is possible. If you are passionate about cars and the automotive industry and want to be at the forefront of disruptive change and innovation, then let’s chat. With the financial and brand backing of our parent company Snap-on Incorporated, Dealer-FX is on a mission to help transform the way dealerships and customers engage and do business together, ensuring a first-class experience when it comes to servicing one's vehicle. We are growing fast and looking to add to our talent pool of highly motivated and driven individuals to join our Business Development team. The Business Development Representative is a "hunter" role, where you will be prospecting into service departments across North America, seeking to understand our customer's pains and challenges before expertly positioning our solutions that will ultimately lead to qualified meetings with our Account Executives. As the "Tip of the Spear", your ability to effectively engage and convert within your assigned territory will have a major impact on the success of the organization. We’re looking for a motivated and ambitious Business Development Representative who is eager to use this role as a stepping stone toward becoming an Account Executive in the future. The ideal candidate is proactive, goal-oriented, and passionate about building relationships and driving growth. - Strategically prospect via phone and email within your assigned territory to drive pipeline growth using state of the art tools - Develop best-in-class outbound prospecting and discovery techniques that will lead to confirmed client meetings and demonstrations - Collaborate with Account Executives on how best to penetrate the market - Provide a first-class experience with every interaction - Keep meticulous records (CRM) of all prospect interactions - Be part of an impact team where your contributions make a difference Qualifications - A positive attitude and 1+ years of experience in sales, preferably in SaaS - Consistent track record of meeting objectives - Exceptional verbal and written communication skills - Competitive, resilient, and highly motivated - Self-starter with a desire to grow into a sales career - Willingness to travel as needed for events, client meetings, or training sessions - Interest in the automotive sector preferred, but not required - Bachelor’s degree preferred, but not required Requirements - Compensation: $50,000/year base salary plus uncapped commission; On-target earnings: $75,000 - $80,000/year (Including Base) - Actual compensation may vary based on experience, location, and other factors Benefits - Vast opportunities for growth - Competitive compensation package - Comprehensive Training and Development support - Group health and dental benefits, 401K - Employee Assistance Program - Flexible work schedule for work-life balance - 3 weeks paid vacation Company Description Dealer-FX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law. Accommodation is available upon request for applicants with disabilities. At Dealer-FX, we may use artificial intelligence (AI) tools to support certain parts of our hiring process. These tools are designed to assist our recruitment and hiring teams, but they never replace decisions made by real people. We take a human-first approach to hiring, ensuring that your experience, personality, and potential are evaluated by people, not algorithms. All final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.